Edelweiss Air 

Taken action of Edelweiss Airlines is incompetent and unreasonable. The flight was delayed more than 4 hours from the correct time of departure to the time of departure from the apron.
First they offered 600 EUR. Then they lowered the value to 300 EUR saying they were wrong and mistake! They say: “Kindly be advised that your case has been reviewed and we will process the payment of EUR 300.- instead of EUR 600.- because the delay at your destination was less than 4 hours.”. The flight was over 1,500 km inside the European Union.
This is unprofessional and hurts the client. What's more, my friends from the same plane offered and sent 400 EUR each! where is the sense??
I do not recommend airlines. Stay far away! They treat the customer like an object. I won't pick them up again!

Case in Edelweiss . 2210-WK-00238 and 2210-WK-00749
flight WK214 from Zurich to Tenerife on 1 September 2022.
Eticket: 7243936186650 and second 7243936186652

Zachowanie linii lotniczych Edelweiss jest niekompetentne i nieracjonalne. Lot był opóźn iony więcej niż 4 godziny od momentu właściwej godziny odlotu do momentu odlotu z płyty lotniska.
Najpierw zaoferowali 600 EUR. Potem obniżyli wartość do 300 EUR pisząc że się pomylili!
To jest nie profesjonalne i krzywdzące klienta. Co więcej moim znajomym z tego samego samolotu zaoferowali i wysłąli po 400 EUR! gdzie to jest sens??
Nie polecam linii lotniczych. Omijajcie z daleka! Traktują klienta jak przedmiot. Ja ich więcej nie wybiorę!

Worst airline I ever experienced with unpleasant arrogant flight attendants. Had a flight with my girlfriend and we could not sit next to each other. The flight was not even fully booked, and it was her birthday. „You can upgrade for 150 pp to premium economy to sit next to each other“. Will choose any airline over this one..

In July i had a connecting flight with them from Las Vegas to Zurich.After multiple delays i missed my connecting flight which resulted in a layover in Zurich for over 10 hours. No compensation was offered except or a food voucher. No lounge access was given. The delay resulted in an additional work day loss on my account. They are doing everything to void taking responsibility and refuse to compensate due to the fact that i used a third party company to liaise on my behalf. Will never fly with them again and am pursuing this further.

We had 4 delays in 4 flights, last one because there were to many passangers booked (?! No more to say) and we were waiting that they find 2 people going on next flight. They told us this on time when we should go

1st flight canceled, new flight offer was a trip of more than 20 hours. Offer reejcted and offered from myself another flight. This has agreed by Swiss, took over the flight from Edelweiss. Flight back is planned with 2 dogs. All requirements for a flight in cabine are given, so I would change the booking from cargo to cabine and getting the refund between these 2 services. 2 different answers: 1 is that a refund isn't possible but I can take the dogs to cabine, 2nd was, thats possible also the refund!
No confirmation, no feedback from a supervisor! A really lousy service from a Swiss airline! Never again!!!

Airline is okay when it works, our flight from TFS to ZRH was delayed due to technical reasons.

Airline refuses to pay out compensation in regards to EU261/2004, stating the "ECJ ruling of 19 November 2009", however the bilateral agreements which have Switzerland oblige under the same agreements.
(You can google for EUR-Lex - 22015D1481 - EN)

It is also reiterated on Swiss airlines (parent company) website, saying flights to and from Switzerland are covered under EU261/2004

So, on our way there, our luggage was delayed by 1 day, on our way back, our flight was delayed 3+ hours, forcing us to miss a connecting flight and reach our final destination only the next evening.

If I would be Edelweiss, I would be offering vouchers or miles just to have me fly on them again.

I have filed a complaint under Switzerland and Spanish aviation authorities for violation of EU261/2004.

Update: Spanish authorities has forced the company to pay up.

This review is mostly about the poor organization, not the flight itself (which was fine): due to decreased demand they packed the two flights ZRH-RMF/HRG in just one, meaning everyone to RMF was now on a direct instead of a nonstop flight via HRG. This wouldnt be the worst thing in a "normal" country, but in Egypt it means a lot of unessasary hustle for everyone: deplaning, long ride in a hot bus to the domestic terminal with zero facilities, go through security and ride the hot bus back to the plane. Overall this took more than two hours and made the journey therefore close to seven hours long - about the same as a flight to HRG plus taxi (which you need anyways to get to the final destination) to the Marsa Alam region but for more than double the price.

And of course the flight was always anounced as a nonstep flight until the very last 24 h, why would you do that?

Cancellation of flight Edinburgh- Zurich. Extremely poor communication. Sat in airport for over 2 hours. Poor service.

I have booked three times with this airline and on each of the three bookings there was a change of schedule. They sell you "direct flights" and on my last flight from Cancun to Zürich they decided to make a stop in Punta Cana, in order to "pick up more passengers" as the flight was not full... They informed us about this change of schedule when we were already on the airplane. We had to leave the airplane in Punta Cana, pass security there again, and board the airplane in the middle of a thunder storm.
Extremely poor customer service, unfriendly staff and uncomfortable airplanes. Definitely not going through this overpriced nightmare ever again.

Very poor service. Refunds taking over 3 months. Think twice before using them.

Still one of the best airlines!
We flew from Costa Rica to Switzerland and the flight was great. We left on time and arrived in Zurich with no delay. The crew was very friendly and the food had Swiss quality and tasted delicious. Highly recommended ;-)

As frequent flyer with Edelweiss Air my wife and I are very satisfied with this charter Airline because the flights we're using to Canary Islands or Crete are always on time and the Service provided in the Business Class is just perfect.

i am travel agent from slovenia .we had a group to cuba and we purchased tickets under lx code share .on the way back there was a delay in varadero as check in system was not working.they arrived late for connecting flight to vce so they had to overnight in zrh .they arrived 14 hours late back home .we asked lx if they are entitled to compensation and in almost 2 months we haven't received and answer.we called them and got info that we need to send an e mail to edelweiss.we did and today i have received an aswer from Shireen Florence that i need to sign a power of attorney to get an answer .excuse me !!! they are probaly shaking already thinking we want to take the compensation for our selves and we are so stupid that we don't know that the claim must be made by every passanger and they get the money on their account .this is the last mini group of passangers that i booked on edelweiss !!! tomorrow morning they will get 14 claims !!!!!!!!!!!!!!!!!!never again and yes f... you .

We were 9 hrs delayed on Edelweiss flight from TPA to CPH via ZRH on April 1st. Due to the delay we had extra expenses to car hire and parking. Now 6 weeks later we are still awaiting an answer on filed claim.