There charging over the last year has not been correct and has changed several times without my knowledge. The BT/EE Guides looked into this very thoroughly, explained what it should be and helped me... See more
Company replied
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Review summary
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Reviews shaping this summary
All I wanted to do was renew my 24 mths contract for the Broadband, and look at TV/Entertainment packages. This has taken my almost 2 weeks in several calls and sadly 2 non-return calls from EE. All... See more
Company replied
Kimberley was excellent, couldn't ask for a more polite and patient lady. Id hoped to get a tv also , id looked online put it in basket and tried to purchase it at the agreed 24 month with insurance p... See more
Company replied
Great communication with colleague on the phone. I was disappointed the price couldn’t come down further ( for my mobile and broadband) as you have better rates for new customers and would like to see... See more
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Company details
About EE
Written by the company
EE is one of UK’s largest subscription businesses, backed by the UK’s biggest and fastest mobile network, offering superfast connections in more places than any other operator. Built on the foundation of decades of mobile and broadband leadership, EE is on a mission to be the most personal and customer-focused technology brand in the UK by playing a more meaningful role in customers’ lives, with a suite of exciting products and services open to all UK consumers, available via a new ‘EE ID’ digital platform.
EE’s mobile network continues to receive extensive recognition including UK's best overall network by RootMetrics® every year since 2014, as well as being named Network of the Year at the 2022 Mobile Industry Awards.
EE is committed to offering first class service in the industry and has over 400 stores across the UK. EE remains the only mobile provider to answer 100% of customer calls in the UK and Ireland and was recognised as the UK’s Best Large Contact Centre by the UK Customer Experience Awards 2018 and Welsh Contact Centre Awards 2019.
EE was awarded The Sunday Times’ Best 100 Companies to Work for in 2018 and 2019, as well as being named Best Employer 2018 by the European Contact Centre & Customer Service awards. EE won Best Repair Service and Best Network Provider at the Mobile Industry Awards in September 2023 and was recognised as the provider that does more than any other to deliver a great service.
EE is part of BT Group's Consumer business unit which provides products and services to all of BT’s consumer customers in the UK.
Follow us on: Facebook at: www.facebook.com/ee Twitter at: www.twitter.com/ee YouTube at: www.youtube.com/ee LinkedIn at: www.linkedin.com/company/ee-uk
Contact info
United Kingdom
- ee.co.uk
4.2
Great
71K reviews
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Very precise and very fair financially
Very precise and very fair financially. Understanding is and was crucial. Telephone operator was extremely polite and helpful. Thankyou
May 20, 2026
Reply from EE
Hi Patricia,
Thanks for your review. We're happy to hear our guide was polite and helpful. We appreciate your feedback.
- Debbie
Great service Matt!
May 20, 2026
Reply from EE
Hi Dario,
Thanks for taking the time to leave us a review. We're happy to hear that Matt provided a great service.
- Debbie
Reply from EE
Hi,
Thanks for taking the time to leave us a review. We appreciate your feedback.
- Debbie
Phone answered promptly
Phone answered promptly
Charming young man helped with query
Polite professional service
May 20, 2026
Reply from EE
Hi Vivien,
Thanks for your review. We're pleased to hear our guide provided prompt, charming, and professional service.
- Debbie
Reply from EE
Hi,
We appreciate your review. We're happy to hear you had a great experience with Martin and Jodie. Thanks for sharing your feedback.
- Debbie
Reply from EE
Hi Chris,
We are so pleased to hear this. Thank you for your kind words and the great rating.
Thanks - CW
The EE contact was good and answered…
The EE contact was good and answered any questions clearly
May 20, 2026
Reply from EE
Hi Michael,
Thanks for your review. We're glad our guide was helpful and answered your questions clearly. We appreciate your feedback.
- Debbie
Reply from EE
Hi Paul,
We appreciate your review. We're happy to hear our guide was very helpful.
Thanks - Debbie
Pleasant, helpful and efficient service
Pleasant and helpful young lady called Lauren dealt with my enquiry quickly and efficiently. Understood my requirements and was able to offer me a good price for the renewal of my broadband and land line services.
May 20, 2026
Reply from EE
Hi Dennis,
Thanks for your review. We're happy to hear that Lauren provided such quick and efficient service, understood your needs, and offered a good price. Thank you for sharing your feedback.
- Debbie
Great call handler very chatty friendly…
Great call handler very chatty friendly and explains well good experience got the job sorted
May 20, 2026
Reply from EE
Hi Paula,
Thanks for your review. We're happy to hear our guide provided such a friendly and helpful experience.
- Debbie
Very good and helpful xervice
May 20, 2026
Reply from EE
Hi Linda,
We appreciate your feedback. We're glad you found our service helpful.
- Debbie
Ordered an item in error due to…
Ordered an item in error due to misunderstanding with sales person. Contacted customer complaints by email and had a telephone response within 24 hrs. Complaints handler was excellent and handled my issue with empathy and sorted it without fuss,although legally not obliged. Excellent customer care.
April 17, 2026
Reply from EE
Hi Chris,
Thanks for taking the time to leave us a review. We're glad to hear that our guide was able to resolve your issue with empathy and efficiency. We appreciate your feedback.
- Debbie
Unanswered complaints
I am still waiting for a response to complaints i have made. EE is not providing the service they said they would. I have been promised 4 times by advisors they would call me back and have not. I have been contradicting advise and have effectively been given the problem to solve myself.
May 20, 2026
Unprompted review
Reply from EE
Hi,
Thanks for your review. We're sorry to hear that your experience left you feeling this way.
We do take complaints seriously and follow a strict process to ensure your issue is handled properly from start to finish. If you've raised a complaint, we'll work hard to find a resolution for this, and in a case where you remain unhappy, the next step would be referring it for independent review with the Ombudsman. Details of the process can be found on our code of practice, here > https://ee.co.uk/regulatory
If you need help with anything else, please don't hesitate to contact one of our guides who'll always aim to make sure you get the right support and info regarding an issue you may have: https://ee.co.uk/contact-ee
Thanks – Debbie
The person I spoke too was really helpful
The person I spoke too was really helpful and explained everything thoroughly. I am elderly person whose hearing isn’t the best so I appreciated her patience and understanding
May 19, 2026
Reply from EE
Hi Judith,
Thanks for your review. We're happy to hear our guide was helpful and explained everything clearly. We appreciate your feedback.
- Debbie
Jess was a great guide
Jess was a great guide. Very helpful and knowledgeable. EE is an excellent company.
May 20, 2026
Reply from EE
Hi Jackie,
Thanks for your review. It's great to hear our guide provided excellent help and knowledge. We appreciate your feedback.
- Debbie
Was quick and easy and don't need to…
Was quick and easy and don't need to contact current supplier
May 20, 2026
Reply from EE
Hi Stephen,
Thanks for your review. We're happy to hear that your experience was quick and easy, and we handled everything for you.
- Debbie
Super easy
EE has made it so simple to changeover to them. I have so far found the service great
May 20, 2026
Reply from EE
Hi Neil,
Thanks for your review. We're glad to hear your switch was simple and you're enjoying our service.
- Debbie
Kind, friendly, care and support 💯
Kind, friendly, care and support the service is top shelf.
May 20, 2026
Reply from EE
Hi,
It's great to hear our guide provided kind, friendly care and support. We appreciate your feedback.
- Debbie
Reply from EE
Hi Shannon,
Thanks for your review. We're pleased our guide was patient and helpful. We appreciate your feedback.
- Debbie
Very service
May 20, 2026
Reply from EE
Hi Martin,
Thanks for taking the time to leave us a review.
- Debbie
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