There charging over the last year has not been correct and has changed several times without my knowledge. The BT/EE Guides looked into this very thoroughly, explained what it should be and helped me... See more
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All I wanted to do was renew my 24 mths contract for the Broadband, and look at TV/Entertainment packages. This has taken my almost 2 weeks in several calls and sadly 2 non-return calls from EE. All... See more
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Kimberley was excellent, couldn't ask for a more polite and patient lady. Id hoped to get a tv also , id looked online put it in basket and tried to purchase it at the agreed 24 month with insurance p... See more
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Great communication with colleague on the phone. I was disappointed the price couldn’t come down further ( for my mobile and broadband) as you have better rates for new customers and would like to see... See more
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Company details
About EE
Written by the company
EE is one of UK’s largest subscription businesses, backed by the UK’s biggest and fastest mobile network, offering superfast connections in more places than any other operator. Built on the foundation of decades of mobile and broadband leadership, EE is on a mission to be the most personal and customer-focused technology brand in the UK by playing a more meaningful role in customers’ lives, with a suite of exciting products and services open to all UK consumers, available via a new ‘EE ID’ digital platform.
EE’s mobile network continues to receive extensive recognition including UK's best overall network by RootMetrics® every year since 2014, as well as being named Network of the Year at the 2022 Mobile Industry Awards.
EE is committed to offering first class service in the industry and has over 400 stores across the UK. EE remains the only mobile provider to answer 100% of customer calls in the UK and Ireland and was recognised as the UK’s Best Large Contact Centre by the UK Customer Experience Awards 2018 and Welsh Contact Centre Awards 2019.
EE was awarded The Sunday Times’ Best 100 Companies to Work for in 2018 and 2019, as well as being named Best Employer 2018 by the European Contact Centre & Customer Service awards. EE won Best Repair Service and Best Network Provider at the Mobile Industry Awards in September 2023 and was recognised as the provider that does more than any other to deliver a great service.
EE is part of BT Group's Consumer business unit which provides products and services to all of BT’s consumer customers in the UK.
Follow us on: Facebook at: www.facebook.com/ee Twitter at: www.twitter.com/ee YouTube at: www.youtube.com/ee LinkedIn at: www.linkedin.com/company/ee-uk
Contact info
United Kingdom
- ee.co.uk
4.2
Great
71K reviews
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He treated us very well
He treated us very well, he was very welcoming patient and kind. Very keen and thorough. He asked if we had any questions and he explained everything in detail. Excellent customer service highly recommended.
May 20, 2026
We asked for a package to enable us to…
We asked for a package to enable us to work from home and our download speed is 6mbps.
Even our phones buffer.
A terrible terrible package. Disgusted.
May 15, 2026
Polite and clear explanation for costs…
Polite and clear explanation for costs and change over
May 20, 2026
Contract renewal
Carried on our contract with no problem everything straight forward contract renewal
April 30, 2026
Feel conned out of an offer
Feel conned out of an offer. Cancelled giving different excuses and wanted me to place an order at 33% a month higher rate
May 20, 2026
Lovely well mannered young man..
May 20, 2026
The service and support was incredible
The service and support was incredible. Thank you team. Both customer service representatives were impressive. Thank you Serena and Maurice.
May 20, 2026
Explained excellently by your brocker
May 20, 2026
I was really impressed with the young…
I was really impressed with the young man called Hugo who explained everything and made changing provider ery easy.
May 20, 2026
Honestly and clear.
May 20, 2026
Don’t even bother taking out insurance it doesn’t mean anything!
I’ve been a customer with EE now for 8 years. Never had big issues before but I got the new I Phone 17 Pro Max just before Christmas so I’ve not even had the phone 6 months yet. The phone is insured which I’m paying every month and is still under warranty, recently my phone died and then would not come back on, I’ve later found this is quite a common issue with the new iPhone 17 but even though my phone is still under warranty and insured I’m still having to pay out £50-£100 for a replacement phone. I called the first time to sort this took a day off work the next day unpaid to make sure I was home for the delivery to find the caller hasn’t even processed the replacement! Then called again this morning and they’ve said they can only replace in the deep blue, I currently have the orange so I wasn’t happy about this, I appreciate stock isn’t their fault but I’m going to have to pay out £50-£100 for this. I’ve spoken with EE three times today and every time not been able to come to a solution, absolutely appalling customer service unfortunately, at this point they haven’t offered to help with anything even offer a discount for the issues I’ve had with them and their staff. I rely on my phone for work and other things it’s absolutely appalling and I will be taking it further with the hope to leave the network.
May 19, 2026
Unprompted review
I recieved all the help I needed to…
I recieved all the help I needed to change things from the guys for my account and helped me through the procedure
May 20, 2026
Absolutely outstanding customer…
Absolutely outstanding customer service. The level of professionalism, understanding and communication was genuinely top tier from start to finish. Everything was handled quickly, clearly and with real respect for the customer.
Honestly, after dealing with so many companies where support barely understands basic English or just reads from scripts, this felt like a completely different level. Real people, real help, real professionalism.
Massive respect to the whole team — this is exactly how customer support should be done❗️
May 20, 2026
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