There charging over the last year has not been correct and has changed several times without my knowledge. The BT/EE Guides looked into this very thoroughly, explained what it should be and helped me... See more
Company replied
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Review summary
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Reviews shaping this summary
All I wanted to do was renew my 24 mths contract for the Broadband, and look at TV/Entertainment packages. This has taken my almost 2 weeks in several calls and sadly 2 non-return calls from EE. All... See more
Company replied
Kimberley was excellent, couldn't ask for a more polite and patient lady. Id hoped to get a tv also , id looked online put it in basket and tried to purchase it at the agreed 24 month with insurance p... See more
Company replied
Great communication with colleague on the phone. I was disappointed the price couldn’t come down further ( for my mobile and broadband) as you have better rates for new customers and would like to see... See more
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Company details
About EE
Written by the company
EE is one of UK’s largest subscription businesses, backed by the UK’s biggest and fastest mobile network, offering superfast connections in more places than any other operator. Built on the foundation of decades of mobile and broadband leadership, EE is on a mission to be the most personal and customer-focused technology brand in the UK by playing a more meaningful role in customers’ lives, with a suite of exciting products and services open to all UK consumers, available via a new ‘EE ID’ digital platform.
EE’s mobile network continues to receive extensive recognition including UK's best overall network by RootMetrics® every year since 2014, as well as being named Network of the Year at the 2022 Mobile Industry Awards.
EE is committed to offering first class service in the industry and has over 400 stores across the UK. EE remains the only mobile provider to answer 100% of customer calls in the UK and Ireland and was recognised as the UK’s Best Large Contact Centre by the UK Customer Experience Awards 2018 and Welsh Contact Centre Awards 2019.
EE was awarded The Sunday Times’ Best 100 Companies to Work for in 2018 and 2019, as well as being named Best Employer 2018 by the European Contact Centre & Customer Service awards. EE won Best Repair Service and Best Network Provider at the Mobile Industry Awards in September 2023 and was recognised as the provider that does more than any other to deliver a great service.
EE is part of BT Group's Consumer business unit which provides products and services to all of BT’s consumer customers in the UK.
Follow us on: Facebook at: www.facebook.com/ee Twitter at: www.twitter.com/ee YouTube at: www.youtube.com/ee LinkedIn at: www.linkedin.com/company/ee-uk
Contact info
United Kingdom
- ee.co.uk
4.2
Great
71K reviews
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Brilliant just waiting for confomation…
Brilliant just waiting for confomation of switch 2.
May 17, 2026
Reply from EE
Hi Tiffany,
We're so happy you had a brilliant experience!
Thanks - CW
Reply from EE
Hi Monika,
We appreciate your review. We're glad our guide was helpful and clear. Thank you for your feedback.
- Debbie
Jake from South Shields was a brilliant…
Jake from South Shields was a brilliant example of customer service and a treat to speak to on the phone. Was patient with me and allowed me to reschedule on the fly as my job demanded. Glad to be back with EE!
May 20, 2026
Reply from EE
Hi George,
We are so happy to hear our team provided excellent service and was patient with your rescheduling needs. Thank you for your positive feedback!
Thanks - CW
Almost an hour on the phone is not…
Almost an hour on the phone is not acceptable. I think the deal I was given is not a good deal. I would prefer not to have Full Fibre. I have been a customer since I've had broadband through Freeserve, Orange, Wanadoo and nothing is given for loyalty. You waste money sending out Routers and Installing . I want a better deal.
May 20, 2026
Reply from EE
Hi,
Thanks for taking the time to leave a review. We’re sorry to hear that your experience hasn’t met expectations.
We’d like to understand what’s happened and see how we can help. Please give us a call on 0330 123 1105 and one of our guides will be happy to support you.
For other ways to get in touch, please visit our website: https://ee.co.uk/contact-ee
Thanks – CW
i could not praise staff at EE highly…
i could not praise staff at EE highly enough, especially the last lady who not only listened to my needs but actually i would be quite happy to sit and have coffee with her every wednesday and furthermore thrilled with my new package that suits my budget!! Top marks once again EE
May 20, 2026
Reply from EE
Hi,
Thanks for taking the time to leave us a review. It's great to hear about your positive experience with our guides and your new package.
- Debbie
The girl who looked after me was so…
The girl who looked after me was so helpful and really polite and friendly
May 20, 2026
Reply from EE
Hi Andrew,
Thanks for your review. We're happy to hear our guide was helpful, polite, and friendly. We appreciate your feedback.
- Debbie
Dealt with my issue professionally and…
Dealt with my issue professionally and quickly.
Very friendly and efficient
April 7, 2026
Reply from EE
Hi Denise,
Thanks for your review. We're happy to hear our guide handled your issue professionally and efficiently. Thank you for sharing your experience.
- Debbie
Reply from EE
Hi Wendy,
Thanks for your review. We're happy to hear our guide could help and resolve the issue.
- Debbie
Reply from EE
Hi James,
Thanks for your review. We're happy to hear you've had a great experience.
- Debbie
Very helpful and explained in detail my…
Very helpful and explained in detail my options.
May 20, 2026
Reply from EE
Hi Lynette,
Thanks for your review. It's great to hear our guide was helpful and explained your options clearly.
- Debbie
All aspects of new contract explained…
All aspects of new contract explained very clearly, together with various options.
May 20, 2026
Reply from EE
Hi,
Thanks for your review. We're happy to hear that your new contract options were clearly explained.
- Debbie
Jake was great
May 20, 2026
Reply from EE
Hi Neville,
We appreciate your review. It's great to hear that Jake provided a great experience.
- Debbie
The lady I spoke to listened carefully
The lady I spoke to listened carefully, was knowledgeable, and very clear about my order and any implications that I should know about.
May 20, 2026
Reply from EE
Hi Norman,
Thanks for your review. We're happy to hear our guide listened carefully and provided clear, knowledgeable information about your order.
- Debbie
Reply from EE
Hi,
We appreciate you sharing your experience with us. We're glad our guides could help you through the system.
- Debbie
Call with Simon
I spoke to someone called Simon, he was so polite, professional and we had a lovely chat! Also reassured me on things I was worried about on my bill and made me feel much more confident. Thank you again Simon and EE!
May 20, 2026
Unprompted review
Reply from EE
Hi Sophie,
We're happy to hear Simon provided such polite and professional service. We're glad you felt reassured and confident.
- Debbie
Our Broadband account closed down by EE…
Our Broadband account closed down by EE without us requesting it. Supposedly requested by an unknown company although EE can't confirm. We have incorrectly been charged £321 by DD by EE and will now have to wait a month before that money is repaid.
Not happy customers!!!
May 17, 2026
Reply from EE
Hi,
Thanks for taking the time to leave a review. We’re sorry to hear that your experience hasn’t met expectations.
We’d like to understand what’s happened and see how we can help. Please give us a call on 0330 123 1105 and one of our guides will be happy to support you.
For other ways to get in touch, please visit our website: https://ee.co.uk/contact-ee
Thanks – CW
Very precise and very fair financially
Very precise and very fair financially. Understanding is and was crucial. Telephone operator was extremely polite and helpful. Thankyou
May 20, 2026
Reply from EE
Hi Patricia,
Thanks for your review. We're happy to hear our guide was polite and helpful. We appreciate your feedback.
- Debbie
Great service Matt!
May 20, 2026
Reply from EE
Hi Dario,
Thanks for taking the time to leave us a review. We're happy to hear that Matt provided a great service.
- Debbie
Reply from EE
Hi,
Thanks for taking the time to leave us a review. We appreciate your feedback.
- Debbie
Phone answered promptly
Phone answered promptly
Charming young man helped with query
Polite professional service
May 20, 2026
Reply from EE
Hi Vivien,
Thanks for your review. We're pleased to hear our guide provided prompt, charming, and professional service.
- Debbie
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