eForms Reviews 3,694

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 504 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease of use of the website and the forms, making it simple to find, complete, and download necessary documents. Many people praise the excellent customer service, noting the staff's helpfulness, responsiveness, and professionalism in assisting with various issues. The overall service is often described as efficient and valuable, saving users time and effort. However, some customers also noted issues with services advertised as "free" leading to unexpected charges and frustration. A few other people also felt that certain forms lacked necessary fields or were not legally accurate for their specific state, requiring them to seek alternative services.

What people talk about most

User experience

Consumers find the user experience to be positive, highlighting the ease of use and user-friendly design.... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising its responsiveness,... See more

Service

People report positive experiences with service. Many customers praise the service for its efficiency,... See more

Staff

Clients share positive opinions on staff, consistently praising their professionalism, helpfulness, and... See more

Website

Customers consistently note positive experiences with the website, praising its ease of navigation and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The customer rep, Brendan, was responsive to my request even though I submitted it after hours. The templates make it easier to use legal forms. Moreover, the forms are downloadable in three form... See more

Company replied

Rated 5 out of 5 stars

I signed up as a leap of faith thinking that if I gave my cc info they would not honor the cancelation policy within 7 days and continue to charge my card. To my amazement, they canceled my policy rig... See more

Company replied

Rated 5 out of 5 stars

I used the 7 day free access to POA forms on behalf of my sister, Donna Domizio for whom I am POA. The account is in her name. I relied on the advide of customer service since I had some difficulty... See more

Company replied

Rated 5 out of 5 stars

I run a small nonprofit and needed a rental agreement form. Eforms had just what I needed. After completing my transaction I had a billing question and called. CJ answered swiftly and was able to clar... See more

Company replied


Company details

  1. #51 of 88 best companies in Legal Services

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

excellent format

excellent format, easy to use, resources available o answer questions

January 3, 2026
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Reply from eForms

We appreciate you leaving great feedback, Lynn. Thank you for choosing eForms as your form provider!

Rated 5 out of 5 stars

It was easy to use

It was easy to use; very helpful staff

January 11, 2026
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Reply from eForms

We would love to hear more about your experience, Jonathan! Thank you for leaving a great review!

Rated 5 out of 5 stars

Excellent Experience

Competent, well informed and welcoming employee who was interested in and able to solve my issue.

Forms are well done and useful.

Excellent overall experience.

January 9, 2026
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Reply from eForms

Thank you for sharing your experience, Francis. We strive to provide top-shelf customer support when needed! Thank you for being an eForms customer.

Rated 3 out of 5 stars

No space to add percentage to inheritors

Their Transfer on Death form lacks a space to put a percentage of property transfer next to the names of the people you want to inherit your property. This is very important if you want your property divided. Called them, they were not helpful, just said too bad. All TODD forms should have an place to add this.

January 8, 2026
Unprompted review
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Reply from eForms

Thank you for your review. We offer our deed-related forms for all 50 states. Each state form is kept up to date with legal statutes for that state. If there is additional information that you need to add to the form for your situation, we recommend simply downloading the form from your eForms account as a Microsoft Word file. This can be done directly from your My Documents page. We recommend contacting our customer support team, as they can help navigate you to the Word download if needed.

Rated 4 out of 5 stars

Time

It took time to understand

January 7, 2026
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Reply from eForms

Thank you, Gjparini! We’re thrilled you had such a good experience. Your satisfaction is our priority. We hope to serve you again.

Rated 5 out of 5 stars

So far it's great

So far it's great

January 7, 2026
Unprompted review
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Reply from eForms

We’re pleased your experience has been positive up to this point. Thank you for sharing your feedback, Mariann.

Rated 5 out of 5 stars

Small Estate Help…

The eforms site was very easy to use and professional. Help was always available, and easy to use. It was a very helpful tool for me throught my situation with my late brother in law and his small estate. I was able to save the family over $5,000 with eforms versus using an attorney.

January 5, 2026
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Reply from eForms

Thank you for sharing your feedback, Charles. We hope to serve you again in the future.

Rated 5 out of 5 stars
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Reply from eForms

Thank you for sharing your experience, Kendra. We’re happy to hear you had a positive experience with our customer service. Thank you for choosing eForms.

Rated 2 out of 5 stars

The service is mediocre at best

The service is mediocre at best, you can use so many AI tools to write the same type of contract and it will be just as legit.

Then they sneak you in to a subscription plane at $49 or higher per month, even though I asked to make 1 single contract. It took multiple attempts to contact them to cancel the subscription and to get a refund for the months I did not need or use the service. Very sneaky.

March 31, 2025
Unprompted review
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Reply from eForms

eForms provides numerous options for customers to obtain our forms for FREE. Our forms are available for free, as blank downloadable templates, without registering for an account or submitting any personal or billing information.

Users can also create their forms utilizing our form-filling software (a premium service) at no cost, as we offer a free trial for all new customers under our Pro Monthly Subscription Plan. At the conclusion of the 7-Day Free Trial, if no cancellation is made, a recurring billing of $49/MONTH begins until canceled per our Terms of Use. This is clearly listed on our checkout page prior to entering a payment method or placing an order.

As we cannot confirm that this customer actually utilized our services and the review does not represent our available services or customer experience, we respectfully request that it be removed.

Rated 5 out of 5 stars

Efficiency and Professionalism

Brendan was kind, efficient and professional. When I need legal forms again I will surely use eforms!

January 6, 2026
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Reply from eForms

We’re happy to hear you received professional and efficient service from Brendan! We appreciate your feedback and look forward to supporting you again.

Rated 5 out of 5 stars

eForms appears to be easy to use.

eForms appears to be easy to use. I looked at a few of the forms designed for my state of residence and they looked good but I am not a lawyer. When I am ready to implement a legal doc, I will definitely consider this service.

January 5, 2026
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Reply from eForms

We’re pleased you found the site easy to navigate and the forms clear, Ricardo. We appreciate your consideration and will be happy to help when you’re ready.

Rated 1 out of 5 stars

Claimed to provide a free HIPPA…

Claimed to provide a free HIPPA agreement, then demanded money

January 5, 2026
Unprompted review
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Reply from eForms

We respectfully request that this review be removed as it does not offer a genuine experience or representation of our available services. We attempted to gather more contact information from this reviewer to reach out to further explain our services via Trustpilot's "Find Reviewer" request, though the reviewer has not replied.

Contradictory to this reviewer's claim, we offer our forms for FREE as blank templates without registering an account or entering any billing information. Every FREE form is available per the individual state's compliance standards in Adobe PDF, Microsoft Word, or as an ODT file. Each FREE form is available on that specific form's webpage on our site. Users can download our templates for FREE and never have to register an account or enter any payment information.

If a customer elects to utilize our form-filling software instead of downloading the FREE form (an optional upgrade elected by the customer), that service comes with a premium plan. All pricing options are listed in our Terms of Use, reiterated before checkout, and displayed in full transparency on our pricing page. Customers still have the ability to obtain their forms for FREE, even after using our premium form-filling services, as our Monthly Subscription Plan comes with a "no obligations" 7-Day Free Trial period for new subscribers.

Rated 5 out of 5 stars

Refund

So grateful for your understanding in cancelling my account and sending a refund back. Very appreciated.

December 22, 2025
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Reply from eForms

We’re pleased our customer service team could help make the process easy and stress-free. Thank you for your kind review, Madison.

Rated 5 out of 5 stars

Thank you!

The form was easy to fill out and it was what I needed. Then the responsiveness to a question I had regarding my billing was outstanding. Thank you eForms.

January 3, 2026
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Reply from eForms

Thank you for taking the time to leave a review MH! We are glad you found our site easy to use for your needs. Please contact our support if you ever need further assistance!

Rated 5 out of 5 stars

Power of Attorney

I found the information I needed.

January 1, 2026
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Reply from eForms

We would love to hear more about your experience with eForms, Patricia. Thank you for leaving a great review!

Rated 5 out of 5 stars

Professionalism

Professionalism and listen to customer and provided answers/ solutions quickly.

January 2, 2026
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Reply from eForms

It’s great to know you received professional service and timely answers, Reon. Thank you for sharing your experience.

Rated 5 out of 5 stars

Good job!

Love that the process was easy and effective. Thank you.

November 28, 2025
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Reply from eForms

We’re glad to hear you felt the process was easy and effective, Althea. We appreciate your feedback.

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