eil.com & RareVinyl.com  Reviews 20,434

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 2,310 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting that items are often rare, vintage, and in excellent condition, frequently exceeding expectations. The delivery service is highly regarded for its speed, reliability, and exceptional packaging, which ensures products arrive safely and undamaged. Reviewers also appreciate the reasonable pricing and the wide selection of items available, making it easy to find desired products. However, some customers mentioned that prices can occasionally be a bit high, particularly for certain music genres, though they often acknowledge the archive quality justifies this. A few other people also felt that communication regarding quotes for selling items could be improved, with some not receiving a quote and being asked to bring their collection in person.

What people talk about most

Product

Consumers find product quality to be excellent, with many praising the condition of vinyl records, often... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the excellent condition of records,... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting quick and efficient... See more

Service

Customers consistently note positive experiences with service, often describing it as excellent, fast, and... See more

Price

Customers had positive experiences with price, often finding items at reasonable and fair prices, even for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As always can find a rare LP at a responable price, contition never varies from the grading stated,Shipment is quick, good packaging and plenty of e-mail updates? Actual LP wasa 'tie/ die' coloured Dy... See more

Rated 5 out of 5 stars

Reliable, trustworthy and dedicated to those that worship Vinyl. They have so much that you would want and will deliver quickly and make sure your Albums are well protected. Much that I would like is... See more

Rated 5 out of 5 stars

Great quality vintage, rare & recent vinyl & CD's but also memorabilia. I have bought loads of things from EIL / Rare Vinyl over many years, always excellent quality &, perhaps even more importantly,... See more

Rated 5 out of 5 stars

They send me notifications of new records that have came in so l can get in quickly. Exceptional range, l manly buy 7" singles for my jukebox, things I remember from the 60s - 70s. I don't buy very... See more


Company details

  1. Music Store

Written by the company

Established since 1985, we are the world Leader in buying & selling Rare Vinyl Records, CDs and Music Memorabilia from the 60s to present day.


Contact info

4.8

Excellent

TrustScore 5 out of 5

20K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

Damaged Album Cover

I purchased a brand new vinyl copy of The Marcus Hook Roll Band "Tales Of Old Grand-Daddy". Unfortunately it arrived with a tear to the top and bottom left of the spine along with 2 substantial creases to the top and bottom left hand side of the cover approximately 7cm x 7cm. This clearly was not inspected prior to dispatch. So much for their purported premium standards. Very disappionted. Ross Gregor - Australia.

May 3, 2026
eil.com & RareVinyl.com  logo

Reply from eil.com & RareVinyl.com

We are very sorry to hear that your Tales Of Old Grand-Daddy vinyl arrived with damage to the spine and cover. That’s incredibly disappointing, especially for a brand new, sealed item, and it clearly didn’t receive the level of care while in transit it should have. We’ll contact you directly to sort this out and make things right.
Our apologies again for the frustration and disappointment caused.

Rated 5 out of 5 stars

10/10

Fast shipping! Rare record in incredible condition as described. Would absolutely buy again!

April 12, 2026
Rated 2 out of 5 stars

Needed: Shipping cost relief.

You guys are great, but the shipping cost is high enough that I have repeatedly cancelled orders before submitting the order. When $200.00 US is added to $115.00 shipping, I lose the urge to buy. Don't get me wrong. Your selection is great. Online display works well. Packaging is superb. Shipping cost isn't even close to what I pay from other sellers...domestic or Eurpean.

May 2, 2026
eil.com & RareVinyl.com  logo

Reply from eil.com & RareVinyl.com

Thank you so much for the kind words — we really appreciate it, and we’re glad you’ve been happy with our selection, site, and packaging. We did want to clarify that our international shipping rates are normally very competitive. For example, your last order for a single LP shipped for $11, and a previous multi LP order was $58. By comparison, USPS charges around $36 just to send one LP to the UK.
The shipping quote you saw definitely sounds unusual, so we’ll reach out directly to learn which items you were trying to order. It may have been a non standard product that triggered a higher rate.
Thanks again for the feedback.

Rated 5 out of 5 stars

They've Got the Beat!

A Lotta music I love. Pretty good turnaround time from ordering to receiving and never experienced any problems with the package getting here in 1 piece.

May 2, 2026

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