eir Reviews 3,344

After many years I have finally come to my senses and moved to a different supplier. Such a dishonest company shouldn't be allowed to trade.

Utterly - UTTERLY - useless.

Quite unbelievably useless.

There is no way this disaster of an outfit merits a single star but there is no zero ( or minus) option.

Avoid at all costs.

IMPOSSIBLE TO CONTACT THEM, THEY USE X AS CUSTOMER SUPPORT DO YOU BELIVE THIS? terrible customer support, no email nothing. Avoid.

I spoke with Tiago today because my contract was coming to an end, and he helped me renew it at a very reasonable price. I also needed to add an additional contact to my account and update the email address. Tiago took care of everything quickly and professionally.
Thank you Tiago!

Lying sales representatives got a stupid Android box was a loyal phone and broadband customer the android box was free for 14days i cancelled it after day 3 never opened the package they charged me the monthly fee then phoned Dumb Parcel Delivery dpd set a date they collected it a month later got a 75euro fee for non return currently EIR is still charging me saying i own the over 1263 euros

Eir came knocking one day offering the same package I had with Virgin, but €5 cheaper for a two‑year contract. They also said they would cover Virgin’s cancellation fee. I was promised a more reliable and better service. Great, right?

They arrived to install it and refused to put the connection in the socket I requested, so now my internet is in a completely inconvenient location. Then I was notified that my plan would increase by €5 every year, not even six months into the agreement.

On top of that, my cancellation fee still hasn’t been paid. I received no help arranging it. I emailed the address I was given and got nothing back. I texted and called the contact I was provided and again, nothing. Virgin has now passed the unpaid bill to a debt collection agency. The worst part is that my internet now regularly drops while I’m working from home. If i could afford to I would cancel my account.

Scammers, never mentioned any sort of price increase. I will be changing provider due to the dishonesty

So unprofessional! I signed the contract, only broadband for e30/month. They keep increasing the bill. When I call them their system is always down. No explanation from anyone! You got the wrong costumer to play with, you will pay every cent back!

I'd give zero if I could. Broadband just cut off for no reason. Call them up, waited 35 mins, guy says it will take 5 weeks to fix a pole. Zero empathy, seemed to think I care it's not his department who is liable, very rude. Just awful. No refunds for lost service. This company is a joke.

Zero stars would be my review rating if I could.
No land line working for 16 months. Several calls made no reaction. Gave up paying bills as we couldn't get tru to customer service. . Eventually we get a bill from debt collection. When in actual fact they owe us .
Customer service is useless. Juveniles answering phones reading a script. No substance to what they are saying and no actual help to person on the line.
EIR are the worst run company I have ever dealt with and they should be ashamed of themselves.

Signed up with Eir few weeks ago. What a nightmare. Landline was priority as I have a vulnerable adult. Made this clear multiple times on sign up, promised switchover from copper to modem would be same day. 2 weeks on, I cancelled. Customer service and tech support attrocious, I was told it would be fixed in 5mins, 2hrs, 24hrs, 48hrs, 2-3days, a week 🤣.
Asked to speak to manager, fobbed off each time. Asked for technician to look at it "no". On the phone for hours. Managers and CEO's are obviously choosing quantity over quality, elderly population who have relied on the landline for years, forgotten about, and Eir advertise 'age friendly' on website. Broadband also v tempormental. Eir have outsourced their call centres, I have sympathy for their underpaid staff as they are getting irate customers but very much sounds like they have no clue or help themselves, blind leading the blind.
Filed an official complaint, I was later advised my landline fault had not been raised properly until 7 days after I had reported it!? So all the calls I made to cust service& tech that week went nowhere. Eir still had a further 7 days after it was “officially” flagged but still couldn't fix.
Moved to Puretelecom. Once activated, landline was fixed within 48hrs. Eir had 14 days and couldn't fix a problem they created 🤷‍♂️

Purchased a monthly sim only plan on Friday. 5 days later all I ever receive is spam text and calls. Called customer service, was told to suck it up, it’s the norm these days. Cancelled my service, but have to pay for a month as the cooling off period is only for online purchases. What a bunch of wankers.

Lying sales representatives. Impossible to get through to customer service who then don't listen. Terrible company who are only interested in your money.

Long time Eir business user. Changed premises recently and had fibre fitted in an awkward enough second story location by Paulo. Great job, very tidy and practically no disruption. I use a lot of big data and seeing 560mbs down and 101mbs up this morning brought a smile to my face.

300euro cancelation fee + 30day notice even when moving abroad.. total scam!

Shocking Customer service. All the person on the phone wanted was to get off the call so she could go home. It's 3 days without Internet or Tv and eir just don't care. When my contact is up I will be going back to Sky. There are more expensive but their service is 2nd to none.
David Cork

Woeful
Rang about a downed telephone pole on side of road with cables going all over the place. An obvious emergency and a public hazard.
No sense of urgency or commitment from staff to repair.
Who are these guys?? Have they no idea of public responsibility?

Absolutely i mean HORRID. Never EVER get an eir broadband 🤦‍♀️ we unbarred our wifi on thursday. THURSDAY. it was supposed to be back on FRIDAY. It’s Monday now. They apologised and lifted sixty euro out of the amount we had to pay .But then lied about coming over. Said they’d be here at 9 and apparently they came at 8? Everyone was at home at 8 And lied saying “Well you weren’t there” Then asked for our eir code. Actual liars never ever get anything from eir i promise you they are HORRIBLE. Absolutely disgusting. Believe me when i say there’s a reason why their reviews are at 1.5 ALSO. We ordered something and it NEVER came? They are a company that are CRUCIAL for not sending something you bought and they REFUSE to communicate. Disgusting, such liars. They deserve to be sued i promise you. If there was an option to give 0 stars? They would have gotten 0 stars from me.

Rude unhelpful robotic staff. wait 5 days for a call back from a supervisor over a huge mistake their staff member made