eir Reviews 3,344

If there were no stars I'd give that. I got a complete package - mobile, land line , tv fibre optic broadband in November 2025. The wifi coverage is really problematic even with a mesh extender. The other phones, apart from the main input phones were not compatible with the new syste but no one tells you that. Now I have had to replace those hand sets. The tv is terrible. It is intermittent due to signal failure. it might work on on tv and not on the other. At the moment the sound is not working at times. Then it suddenly turns on for no apparant reason. Then again it can turn off too just as quickly. Recording is not possible on RTE1 , RTE2, BBC 1 ,BBC2 or BBC4. Obvious no one tells you that either.

Shocking service! Eir have increased the price of unlimited data to 30 euros (pre-paid mobile) without telling anyone. They replaced the 20 euro plan with one with 2GB data/month, only calls to eir phones. This is not a company. This is a scam. There are multiple competitors with 10 to 15 euro plans.. They have no integrity.. You suck Eir. I hope everyone leaves you. You are not a valuable service so why would we pay more. Goodbye!

Absolutely disgusted with eir. I have been trying to resolve a simple issue for over three weeks and every single time I call I get a different agent who has no idea what was discussed previously. I am constantly promised call backs that never happen. Not once has anyone followed through.
There is zero continuity, zero ownership of the problem and clearly no internal communication between staff. I have wasted hours on the phone repeating the same information over and over again like a broken record. It is beyond frustrating and completely unacceptable for a telecommunications company in 2026.
Customer service is non-existent, the support is disorganised and the lack of accountability is shocking. At this point I have lost all trust in them. I would not recommend them to anyone.

Really disappointed with Eir, bought an iPhone Pro Max Deep Blue, almost two months now and haven’t received yet. And customer service is done nothing to sort it out. What’s happening. All other shopping have this model, why only with Eir doesn’t.

DO NOT BUY EIR BROADBAND.ABSOLUTE GARBAGE !
Supposed to be the fastest wired broadband yada yada..its worse than my phone .slow.buffering.unreliable...phoned them several times to complain..some 'engineer' soft soakes ys with bull sit..and nothing changes at all..
AVOID THIS PROVIDER !

I recently purchased Eir TV. I signed up to a TV package with my Eir broadband and wifi. A few days after the TV satellite box arrived. I was waiting for a technician to arrive to connect the satellite box to the TV. However, no technician arrived. I rang today to make enquiries when a technician would be sent out, only to be told that no technician would be sent out , that they would provide guidance over the phone or send instructions by post on how to do it. I informed the customer service agent that my TV was connected to a Satellite dish. I was not able to disconnect the dish and connect the satellite TV box. However, the customer service agent said that no technician would be sent out and that I was expected to do the connection myself. Despite me repeating my problem, she kept repeating the same thing. I informed her that the customer service agent who sold me the TV package didn't make me aware of the fact that I was expected to connect the box myself. I am extremely disappointed with Eir, I am a customer for years, they do not attach any value of loyal customers. I have to employ a TV installation Co to disconnect my satellite dish and connect the Satellite box. I am a very disappointed customer.

Spoke with Adam in Business Customer care today, what a joy to deal with 🙏Top class service. Other Irish companies should take note. 5 Star ⭐⭐⭐⭐⭐

Just coming to the end of 24month contract from hell. The service itself is poor but the customer service is horrendous. Horrible horrible reps. They have a major problem with 2 people being listed as contract contacts - its a battle every single time you call. The MyEir app never worked for me - always says I'm already logged in and cant log in twice (even when I request to log out of all services it doesn't make a difference). Most calls end with the rep hanging up. Cannot strongly enough recommend you do not join them unless you want to be driven absolutely demented. We gave up on the service and just used our mobile data until we reached the contract end date.

WOW, where do I start? I had a call this week with a representative named Carlos after experiencing issues porting my number from GoMo to Eir. All I can say is that in all my years, I have never had such a brilliant experience with a customer care agent.

Carlos was incredibly helpful, friendly, and genuinely a pleasure to speak with. He went above and beyond to assist me and even helped me sign up for the Eir Mobile Security app, explaining in excellent detail how it works and answering all my questions clearly and patiently.

I had previously left Eir years ago due to poor customer service, but if this is the level of support you now provide, you have truly redeemed yourselves.

Thank you so much, Carlos, for making my day and for being so exceptional at your job ☺️

It’s a bitter sweet story really.
My broadband stopped working, I called Eir and they agreed to send out an agent. They informed me that agents were so busy so they concluded to send me a wireless WiFi for the meantime. The wireless WiFi never came then Eir arranged for me to pick one up from the Eir store.

I got the one from the store and connected (the connection was appalling btw). Then the one they had initially sent out arrived after a few days and I connected that too.

An agent finally came 3 weeks later, main broadband was fixed, and I returned the two wireless broadbands.
On my next bill then, I was charged for one of the wireless broadbands. I called to query this, and their verbatim “you're only allowed to use one wireless broadband at a time”.

THEY GAVE ME THIS INFORMATION AFTER THE FACT AND EXPECTED ME TO PAY FOR an ERR that resulted from their UNPROFESSIONALISM — Not giving me this information prior, when they should have. They also mentioned that the system shows that it is still active. How can it be active when I have a confirmation email for the return and a note on my account that I had returned it 3 weeks ago. Again another ERR on their side for not taking note of this return and deactivating the connection.

I laid out my concerns and expressed myself cathartically to every representative I spoke with. We dragged this for about a month, I was passed around like a snuff at a wake. I scheduled calls during my work breaks. I scheduled calls during my weekends. It was one hell of a stressful experience.

They kept making tiny deductions and pressuring me via texts to make payments for charges I didn’t incur.

I finally spoke to Iasmine who seemed to have resolved the issue today. She confirmed all extra charges would be deducted and would reflect on my next bill. Then Geraldine and Caroline were also a great help. Thank you girls.

I will update if there are any anomalies on the next bill.

Buyer BEWARE. This service is non existent. The technology is oversold and simply doesn't work. The internal coverage, even with two sender units, is completely useless. Argued with Eir for about three months but to no avail. Still no service agent called out. Just useless customer service. Now can't wait to get to the end of the contract and leave.

Took a 24 month contract with this company which expired 09/01/26. The agent called to our home, signed the contract and never once did he mention there was a 30 day cancellation period. It is not on the signed contract but in very small print @ very end of the contract, it mentions to check terms & conditions on their website. I expect if a agent signs you up in own home, they should mention this. Now Eir want to charge and extra months fee. I would never recommend this company and will never use their network again.

So my mother went out of contract and they started charging her €82 for 100MB broadband.

Disgusting business practices taking advantage of people who might not be the most digital literate.

The service provided by this company is not just bad, it is worse than that. We began this process in September when we wanted to contract a home fibre line. That is when a four-month ordeal started just to get Internet installed at home. It was unbelievable that even the company’s own installers did not know where the router was supposed to be installed.

To briefly summarise: they came to our home at least four times, and on the fifth visit they finally completed an installation — of a service I had not even contracted. In other words, they installed ADSL instead of the fibre service I had signed up for. Once this happened, I contacted the company to inform them that they had installed a service I did not request. Only then did they tell me that they could not provide fibre because the building was older than they initially thought — despite having repeatedly assured me beforehand that fibre would be available.

After being told that fibre could not be installed, I cancelled the service. The following month, I was shocked to see that I had been charged for the installation service and for the month of February, even though the service was no longer active. From the very beginning, I was clearly told that these charges would not apply and that everything would be completely free.

Five months of phone calls and visits to the store for an extremely poor service experience. The only positive aspect was the in-store staff and the people who assisted me there, who now know me and are fully aware of my case.

I would never recommend this company because of the people behind the people who work in the store.

Biggest joke ever my broadband stopped working 3 weeks ago and still no sign of anyone coming to fix it I'm ringing every day and no one will give me a straight answer stay well away from this company

Unreliable. Booked to get internet installed, told them my house was wrapped 3x times over the phone, had to wait 2 weeks for an appointment and the they sent the wrong technician out. Customer service can't help with anything as their installation is managed by a third party. Just awful altogether.

As the title states, this is exactly what Eir does when they terminate mobile phone 'top up' accounts. And they can point to all the T&C's they want, it's wrong & anti customer. A scandalous practice which needs to be tackled by Comreg. If I could give Zero stars I would.

Absolutely shocking ‘service’ we’ve been without the internet for over two weeks, we live rurally and if we need to make a call/pick up emails we have to get in the car and drive for a signal. The company they use Cirket is honestly just as bad if not worse. We’ve had 5 appts made and no one shows up and most of the time they don’t even let you know they’re not coming.
I never wanted to use this useless waste of space company but the husband was drawn in by high speed fibre.
My advice - avoid like the absolute plague

If I could give it no stars I would. STAY WELL AWAY!
Have had no internet for OVER a MONTH
While still getting billed rang numerous of times and they won’t fix it or cancel it.

I contacted Eir to set up broadband in my home in Cork. I am living in the UK and was told via webchat that in order to become an Eir customer, I would have to by an Irish SIM for my phone, as the engineers won't call a UK number. The person on the other end of the webchat (Matea) seemed to think that it's totally reasonable for me to have to buy a SIM so I can do business with Eir, rather than requesting the engineer use whatsapp. Not a great a outcome for a communications company - and the customer experience from the first touch point, is as bad as it can get.