Elavon U.S. Reviews 611

Valerie was most helpful walking us through the set up of the new Ingenico for my little business. Not nearly as complicated as first anticipated. Thank you so much!!!

Diane was very helpful and understanding of my companies need

It is a great pleasure to speak to someone who is kind, friendly, knowledgeable, and efficient like Wendy. She resolved every technical issue with our terminals and offer a first call resolution. You really made this so easy and know that you are appreciated!!!!

fees jumped up without highlighting very surprised a 50% jump up in fees and monthly fees just drained my bank account
terrible unethical company

Kay was amazing- super patient and knew exactly what to do with our terminal set ups.
Could not have done it without her!

Diane provided expert advice with clarity and kindness. Our concern was addressed and resolved quickly.

Easily one of the worst credit card processing companies I’ve ever had the experience of working with they were charging me $25 a month merchant fees, which I didn’t know about was not told about from the beginning and there’s all these other little hidden fees that they kept charging me and I never use their service but I’ve seemed to have to pay a couple hundred dollars just to be associated with them, which makes zero sense and there’s no refund policy either

Worst customer service you'll fine hard to get a hold of someone and nobody seem to care about customer. Save yourself a headache and stay away from Elavon

The person I spoke with was extremely helpful and patient.

Robin Tyler so patient and sweet and super helpful in helping me register with our online account. She was also very knowledgeable which helped tremendously speeding up the process.

Cancelled our service since we enrolled with a different processor. Cancelled 15 days into the year and they refuse to refund the $99.99 service fee for 2026. Claiming i received a refund 5 years ago for a totally different reason/circumstances. Bad customer relations...so glad i made the switch.

Customer Service by phone is great!!

Robin Tyler was amazing!

Easily helped us out with the issue and was very kind.

Great customer service!

On behalf of the parking services department SDCCD

All I wanna say is that the lack of communication is a lack of experience and professionalism in deciding against holding customer funds, ridiculous

Careful, These guys have no problem just turning off your service without warning. They have very little consideration for their customers and their businesses.

Signed up for services in 2024.
Started off great. Easy sign up process, integrates with Authorize.net which I needed, good rates.
I was a new business at the time and learning as I went. Followed the book to a T. Just an honest guy trying to make a living for his family.

I sell voip phone services including the phyiscal phones when needed. My payments are all online. I have my customers enter them in their portal or I alone do it for them and our online payment solutions is 100% encrypted. Once saved there is no retrieving it except for the last 4 digits.

Out of the blue one day an Elavon rep emailed me stating a transaction looked suspicious. I asked why, they said it showed YEA T54w, she said what is that? I told her. She said its not on your website, but then I showed here that it was. I said that is a yealink phone, google it they're a huge phone manufacturer. She required I explain my business, and I did, then she asked to give her my customers information. I said all i can give you is the details associated to the card and anything more I was not permitted to share without customer consent, which I thought was reasonable.

Nope! Just like that without further communication she terminated my account. I had no warning, they gave me no time to find another solution and just like that my payments for dozens of customers were interrupted and I was left scrambling for a new service.

I complied with everything they asked except divulging sensative customer information I was not authorized to give.

Ive been calling them for a week now, interested in their low rates. 2 years later and over 500k in processed payments with no problems(weird :) ) and they still wont approve me to use their services. No explanation, refusing to discuss it or prove to me what I did wrong(which was nothing) just pure discrimination and disregard for their customers.

I have no idea how Costco can claim them as a partner, that is after all how I heard about them and why i was interested in their services. Do not expect the same treatment as Costco customers. You will be very dissapointed.

There you go, tread lightly.

Excellent service and demeanor during the call.

EXPANATION AND ADJUSTMENT WAS THOROUGH AND HELPFUL

Helpful, AND kind! Sadly, that is rare these days, but thank you for setting the tone for our day!