The Electric Tobacconist UK Reviews 

1,340
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery, with many receiving their orders the very next day, often for free. The ordering process is consistently described as simple and efficient, making it easy to purchase items. People also highlight the superb customer service, noting the team's helpfulness and quick responses in resolving issues. However, some customers also noted occasional issues with delivery, experiencing delays where next-day service was expected, sometimes extending to several days. A few other people also felt that customer support could be difficult to reach or unresponsive, particularly regarding faulty items or order discrepancies, leading to frustration.

What people talk about most

Delivery service

Customers consistently report positive experiences with delivery service, frequently highlighting incredibly... See more

Order

Customers consistently note positive experiences with order, frequently praising the incredibly fast... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the fast and helpful support... See more

Product

Reviewers highlight ambiguous aspects of product quality and availability, with many expressing satisfaction... See more

Service

People report positive experiences with service, often describing it as reliable, excellent, and amazing,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Been using this company for over a year now. I have never had anything but a perfect experience. Have ordered devices and heated tobacco, always delivered extremely fast and free! I have been very gra... See more

Rated 5 out of 5 stars

I've been using ET for years and they've never made a single mistake on wrong product, pricing, delivery times, quality, packaging...nothing. Also, their website is super easy to use. The re-orde... See more

Rated 5 out of 5 stars

I order at 6:58pm, expecting to miss the next day delivery. Within minutes, I received an email saying it has been dispatched and within about another hour or so, it was with Royal Mail. Just received... See more

Rated 5 out of 5 stars

Can highly recommend ET for all your vaping needs. I switched to them from another Company whose customer service was appalling. 18 hours after ordering it was delivered and well packaged. I will not... See more


Company details

  1. Electronic Cigarette Store

Information provided by various external sources

Vape shop The Electric Tobacconist® is the UK's number one e-cigarette store, stocking over 100 brands. Our online vape shop stocks vape kits, vape tanks, vape pens, box mods and e-liquid.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(1,340)

50 reviews in the last 12 months

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Rated 5 out of 5 stars

This is what Customer Service should be like

First time I've ordered from this company and wow what an experience. Not only did I get the fastest dispatch ever, their customer service skills are second to none.
I received my order and there was a sight issue (my fault). I contacted the company (on a Sunday afternoon) and received a reply the same day.
The issue was dealt with immediately and I was kept up to date via email regarding the progress of my return. I then received my replacement via 24H tracked RM.
I thanked the company and again received a response almost immediately.
I'm not sure if this is a small family firm or not but the way they run their business and their customer service is that of a small company who treats every customer individually and in a friendly professional way, just like customer service used to be many years ago.
Thank you ET you have restored my faith in online ordering:)
I will be ordering again and recommending you to everyone.

May 11, 2025
Unprompted review
Rated 5 out of 5 stars

absolutely first class service

absolutely first class service. First time I've ordered from this company, not only was I impressed by their quick service, their prices are very competitive. I think this will be my 'go to' supplier from now on. Highly recommend.
⭐⭐⭐⭐⭐

May 8, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing company!!

Absolutely amazing company!!! I’ve used many times mega fast delivery and great prices ! Definitely use this company for vape goods. I’ve just ordered another oxva xlim pro 2 colour Champions special edition, 3 free nic salts £19.99 bargain price 😍 & and free 24 hour delivery!!!⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️Miss S Clark, UK 🇬🇧😀

May 8, 2025
Unprompted review
Rated 5 out of 5 stars

Simply brilliant

Been using this website for a few years now and orders are always accurate, delivery is super fast and everything is priced very competitively. I have had absolutely nothing but positive experiences with them. Keep up the good work team!

April 29, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

This company shd be very proud at the service they offer. Easy ordering, great pricing, free delivery and next day delivery - even over Easter and weekends. Highly recommended.

April 18, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect Customer Service

Great selection, fast delivery. I had one problem with the couriers (but not Electric Tobacconist itself) which ET sorted out immediately and all’s good. Absolutely top-notch customer service. Can’t fault them. Highly recommended!

April 11, 2025
Unprompted review
Rated 5 out of 5 stars

Been a loyal customer for 3 years

Been a loyal customer for 3 years. Noone faster at dispatching your order, always on point and correct. Fantastic customer service too where in 3 years I had one order go slightly wrong, rectified and compensation. Would give em 10/5 if I could. Top notch.

April 6, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing company

Perfect !
I have ordered from this company multiple times and their prices are exceptional and I receive my order next day. Amazing company. Highly recommended !

March 27, 2025
Unprompted review
Rated 2 out of 5 stars

Site is awful items in basket come to…

Site is awful items in basket come to more money than the prices shown on items

March 14, 2025
Unprompted review
The Electric Tobacconist UK logo

Reply from The Electric Tobacconist UK

Hi Paul, thank you for taking the time to leave us a review. We’re sorry to hear you encountered this issue. To confirm orders over £20 qualify for free delivery, while orders below this amount are subject to a £1.99 postage fee. If you’re experiencing a separate issue, please feel free to contact our team via the Help Desk, and we’ll be happy to assist. Best Regards - ET Team

Rated 5 out of 5 stars

I’ve always had five star treatment and long time customer.

I’ve always had five star treatment from this company and excellent customer service. There choice of products you can choose is good, there’s devices for everyone from beginners to advanced. I have been a customer for years now and they are always my first choice in vaping and heated tobacco products. One of their staff was particularly helpful to me with a recent problem I had with an item not delivered but it was Royal Mail’s fault and not theirs.

March 11, 2025
Unprompted review
Rated 5 out of 5 stars

had a problem with sent item



item delivered had a fault.
contacted them and got immediate response
rapid exchange of emails didn't resolve problem but replaced item without asking for a return.
Very impressed, wish there were companies like this

March 10, 2025
Unprompted review

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