The Electric Tobacconist UK Reviews 

Super efficient company with good comms and delivery that arrived 22 hours after ordering. Top class

I've been using ET for years and they've never made a single mistake on wrong product, pricing, delivery times, quality, packaging...nothing.
Also, their website is super easy to use. The re-order function makes everything so simple it takes seconds.

They are by far the best online company of any sort that I've ever used.
The benchmark for others - they should ALL be performing at the level of Electric Tobacconist. Most are miles off.

Edit: I had already considered that and had been checking my spam folder. There is nothing. It has literally been weeks since I submitted both tickets and I still have not heard anything back.

I have been a customer for many years. I had a problem a couple of months ago so emailed the company and then never heard back. Luckily, my parcel was delivered, but what if it hadn’t been why did no one get back to me? Last week my £5 ebalance didn’t come off the total. I have emailed twice about this and I have heard nothing back and it has been over a week. Why is no one returning emails? This is making me anxious when I place orders so regularly.

Customer since March 2020. Next day delivery turned into next week delivery.

Orders being marked shipped when they are not. Delivery has taken 5+ days on each order over the last few months. Irregular packaging too which causes even more delays (rearranging delivery) so I can only assume they've hired some cheaper staff or outsourced their logistics.

Gave plenty of chances to get back on track but unfortunately nothing has changed. Now ordering from another company which has better prices, a rewards points system and (as advertised!) NEXT DAY Delivery!

Thanks for the last 5 years though. :)

Can highly recommend ET for all your vaping needs. I switched to them from another Company whose customer service was appalling. 18 hours after ordering it was delivered and well packaged. I will not shop anywhere else. Superb Customer service 5🌟🌟🌟🌟🌟

Ordering is simple, items dispatched quickly and always arrive the next day. Really good prices compared to other companies. Never had any issues. Would highly recommend.

Fantastic service one day delivery, competitive prices, recommend

I used their services more than 3 years now… I don’t know how they are doing but the delivery time is quick as the amazon prime (but without a subscription fee.) Plenty of choices by taste, also great deals for bundles. The cheapest place to buy my weekly Heets selections.

My order was not delivered despite me being in at the time. I am now told I have to collect from a co op store. I am disabled and cant get there. None of my e mails have been answered. This is no way to treat a loyal customer

Absolutely brilliant fast delivery and great prices wouldn’t go anywhere else

Great service will use again very helpful and had issues with my vape sent me a coil didn’t fixed so they replaced the device would recommend to family and friends great customer service

Ordered a ARC vape mini 2 despite the speedy delivery the vape tank was defective hence I couldn’t fill the tank.This in effect rendered it useless.Trying to contact them proved difficult.Would not use them again due to poor Customer care

I ordered liquids at 18.38 on Wednesday and recieved the goods at 9.30 on Thursday. You can’t get better than this! A great product at a really good price!

I order at 6:58pm, expecting to miss the next day delivery. Within minutes, I received an email saying it has been dispatched and within about another hour or so, it was with Royal Mail. Just received my order this morning. Great service! I'm so impressed with how quickly I've received my order. Will definitely be ordering from here again.

Delivered to a previous address after I had updated my new address. When I complain, this is the response I received: "Thank you for getting back to us.

It appears as though you had placed your order and the original address on your account was used when checking out your order.

To ensure that this does not happen, we recommend double-checking your address when placing your order.
​
Often, these items will find their way back to our depot, at which point we will be happy to contact you to arrange complimentary re-delivery to the correct address. Sadly this is not a service we can guarantee."
Refunded through PayPal NOT these clowns

Excellent customer service had an issue dealt with positively immediately. Fast shipping good prices. Highly recommend

I have used electric tobacconist for many years,kept well informed of orders deliveries and offers.excellent company well done

Easy to order, quick delivery, been using these for years never had any problems, would highly recommend.

Very helpful and fast reply to my enquiry

I tried to place an order on their website these days, but the website went wrong after I paid 3 times. Now the bank has withheld 3 payments. I submitted an inquiry but still received no response.