Excellent air conditioning units, quick and easy to order. Downside is each time I order and I order on a regular basis I get you are entitled to a free gift but it never materialises. Also I get... See more

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
About electriQ
Written by the company
SMART, SIMPLE, SAVINGS.
At electriQ, we believe you shouldn't have to choose between cutting-edge technology and a fair price. We bring you high-quality appliances and electricals at a fraction of the cost of the 'big brands'.
How do we do it? We use the same world-class factories and premium components as the household names. We just don’t charge you extra for a fancy badge. So, why pay more?
AWARD WINNING VALUE
It’s not just us shouting about our gear. Our products consistently pick up awards for their top-tier quality and unbeatable value for money.
WORRY FREE WARRANTY
Every electriQ product comes with at least a 1-year warranty as standard. We’ve got your back. If something isn't right, our team is ready to help.
TOP NOTCH SERVICE
Need a hand setting up your new monitor or want to chat about your new air con unit? Give us a call. Our friendly team is always happy to help.
HOW TO SAY OUR NAME...
(eh-lek-treek)
noun: The destination for savvy shoppers to get premium electricals without the premium price tag.
Contact info
United Kingdom
- electriq.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivery was as stated and arrived in…
Delivery was as stated and arrived in time.
The fans themselves work fantastic
Easy to order and delivered in two…
Easy to order and delivered in two days. Great service .
expected to have another shelf tray and…
expected to have another shelf tray and a handle to get the grill tray out of the oven, spent 20 minutes on the phone trying to explain this to the sales team.
Process for ordering online was easy
Process for ordering online was easy, and there was a follow up call to me to check all was ok.
Really disapointed
Really disapointed. I purchased something and paid extra for delivery on a particular day as the item was needed for an event. The item did not arrive on the day I had paid for, I recieved a message and told I would recieve another message later in the day to let me know when it would be delvered. I did not recieve a message until the next day when the item arrived to late to be of use.
May use AI-assist with repliesRead more
Electriq Radiator Faulty. Awful Customer Service
*****114 Case Reference number with digits missing so as to test this organisation's ability to locate details.
Electriq Radiator faulty.
Appalling customer service which included promises to call back which didn't happen, prolonged useless email correspondence, a series of staff members who were unaware of points already made in previous correspondence, bad grasp of English with respect to the details of the fault and a general crass, obtuse amateurism throughout. Being e-contacted by a series of staff members with varying 'understanding' is not only frustrating: it is counter productive and delaying & this basic point seems beyond their comprehension because they keep doing it. I wish I'd never heard of this ridiculous company and their more or less hopeless staff. As I write this,I'm expecting a call back... Tick Tock
Pps Still waiting... Mickey Mouse cockeyed corner shop
Ppps Now they want more details etc apparently?!? After the abysmal experience I asked for a goodwill payment for the awful service etc. Their operative said "No". They are 'a bit of a joke'. I could say that I've seen better organised things running around farmyards with their heads cut off. I could. I might. I will provide some information later. The sound of no hands clapping
Further to previous... The product is faulty, the after sales are very poor, the interminable process of complicated & divided communication is wearing & the end 'solution' is petulant and inconvenient. Rather than scrap the piece of junk and refund they want it returned. A cancelled return seems to have been 'uncancelled' making it necessary to recontact them and they still act as if they are the injured party by asking for more information. It's risible, pitiful, egregious blah blah blah... & what's worse is they simply couldn't care less.
NB - I have given my telephone number but despite claiming to want to resolve this, there's been no phone call. My order number is 561281** (two digits missing)... Via triangulation, let's see what happens?

Reply from electriQ
Fridge freezer looks great but was a…
Fridge freezer looks great but was a bit disappointed with the fridge space, smaller than expected. Working well!
Reliable efficient friendly and polite
on time excellant
Very easy to order
Very easy to order. Sales Staff very helpful. Delivery service was brilliant.
Excellent definitely recommend ordered…
Excellent definitely recommend ordered replacement induction hob arrived next day , very competitive price and professional service 👍
Really good service ..came within the…
Really good service ..came within the time stated and took away old appliance without a hitch
Easy purchase and very quick delivery
Easy purchase and very quick delivery, we were somewhat concerned when in operation that the side panels of the cooler became extremely hot to touch! But after reading about this, it is just the way that the fridge cools using the panels to expel heat.
Very effective for air cooling not like…
Very effective for air cooling not like your usual fan that just circulates the hot air.
Poor customer service
Poor customer service, no help, also refused to take the old fridge away, was told it was too late to book it, even though the order had only just been placed
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







