Banner for electriQ

electriQ Reviews 

18,388
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers frequently praise the excellent quality and effectiveness of the products, highlighting how well they perform, especially during heatwaves. Many consumers appreciate the efficient ordering process, prompt delivery, and the careful packaging that ensures items arrive in perfect condition. People also commend the helpful communication, including timely updates and polite delivery drivers, contributing to a smooth overall service experience. However, some customers also noted issues with delivery, experiencing delays, incorrect courier services, or problems with additional services like old appliance removal. A few other people also felt that certain products did not meet cooling expectations or stopped working shortly after purchase. Additionally, some reviewers mentioned design limitations such as short power cords or internal layout constraints, and a small group reported difficulties with post-purchase service and warranty claims.

What people talk about most

Product

People report positive experiences with product, with many customers highly recommending them and expressing... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the promptness and efficiency of... See more

Quality

Customers consistently note positive experiences with quality, with many praising products like dishwashers... See more

Service

Reviewers mention positive feedback about service, with many praising the quick, helpful, and efficient... See more

Order

Users describe positive interactions with the ordering process, often highlighting its ease and efficiency.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good Portable Aircon Unit, at a good price. Has helped alot during UK heatwaves but would need something better for consistent hot weather. Very heavy so portability not it's strong point.

Rated 4 out of 5 stars

Excellent air conditioning units, quick and easy to order. Downside is each time I order and I order on a regular basis I get you are entitled to a free gift but it never materialises. Also I get... See more

Rated 4 out of 5 stars

Product turned up on time and was well packed no marks or damage to the unit.I installed the unit myself and with the template provided is a great plus. I would advise anyone installing this unit to... See more

Rated 4 out of 5 stars

Good product information and feedback in relation to the delivery. Product arrived in a very good timeframe. Would have preferred that the delivery of the two products was from one courier as the fi... See more


Company details

  1. Electronics Manufacturer

About electriQ

Written by the company

SMART, SIMPLE, SAVINGS.

At electriQ, we believe you shouldn't have to choose between cutting-edge technology and a fair price. We bring you high-quality appliances and electricals at a fraction of the cost of the 'big brands'.

How do we do it? We use the same world-class factories and premium components as the household names. We just don’t charge you extra for a fancy badge. So, why pay more?

AWARD WINNING VALUE

It’s not just us shouting about our gear. Our products consistently pick up awards for their top-tier quality and unbeatable value for money.

WORRY FREE WARRANTY

Every electriQ product comes with at least a 1-year warranty as standard. We’ve got your back. If something isn't right, our team is ready to help.

TOP NOTCH SERVICE

Need a hand setting up your new monitor or want to chat about your new air con unit? Give us a call. Our friendly team is always happy to help.

HOW TO SAY OUR NAME...

(eh-lek-treek)

noun: The destination for savvy shoppers to get premium electricals without the premium price tag.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

18K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(18,388)

1,313 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy purchase and very quick delivery

Easy purchase and very quick delivery, we were somewhat concerned when in operation that the side panels of the cooler became extremely hot to touch! But after reading about this, it is just the way that the fridge cools using the panels to expel heat.

June 28, 2026
Rated 2 out of 5 stars

Poor customer service

Poor customer service, no help, also refused to take the old fridge away, was told it was too late to book it, even though the order had only just been placed

June 28, 2026
Rated 1 out of 5 stars

Terrible experience

Terrible experience. At first the experience with the delivery company was awful, terrible communication, rude employees. Then a further problem when speaking to customer service via the online chat. False promises resulting in loss of money, stress and time. Wouldn't order from Appliance Direct again. The return policy is unreasonable. Unable to comment on the quality of the products yet as we haven't used them.

June 12, 2026
Rated 4 out of 5 stars

Good product

Good product. Very efficient despatch. Unfortunately, use Evri, a delinquent courier, so had to ship to an address to which it delivers meaning a 30 mins round trip for collection.

June 28, 2026
Rated 5 out of 5 stars

Life saver

Weather just too hot, couldn't believe it would be delivered so quickly, made all the difference in the world and two dogs impressed as well !!

June 26, 2026
Rated 2 out of 5 stars

Deflated disappointed & HOT…

Really not impressed with the AC unit so much so we will be returning it there’s barely any cold air coming from it; we get a better breeze from our rickety old tower fan; something is very wrong with the unit very very wrong I won’t even switch it on I’m that worried it’s not operating correctlyv

June 24, 2026
Rated 4 out of 5 stars

Excellent air conditioning units

Excellent air conditioning units, quick and easy to order.
Downside is each time I order and I order on a regular basis I get you are entitled to a free gift but it never materialises.
Also I get an email saying im the manager of trade team we would like to help you open an account , again nothing comes of it, no call back , no email response.
Other than that , very good 😂

June 28, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look