Obsidian PC Reviews 161

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, highlighting their excellent performance and value for money. Many appreciate the competitive pricing and the helpfulness of the staff, who are often described as knowledgeable and communicative. The delivery service is frequently mentioned as fast and efficient, with products arriving well-packaged and protected. However, some customers experienced issues such as non-working PCs upon arrival or components failing after a short period. There were also instances of incorrect orders, missing parts like power cables, or slight delays in delivery. A few people noted that their PCs had stuttering issues or came with a different graphics card than advertised, impacting their overall satisfaction.

What people talk about most

Product

Users describe positive interactions with the product. Many customers are highly satisfied with their new... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the great build and amazing... See more

Staff

Consumers consistently report positive experiences with the staff. Reviewers frequently praise the... See more

Price

Reviewers mention positive feedback about price. Many customers found the prices to be very competitive and... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had some issues with the item being delivered but he kept in constant contact with me and another was sent out which arrived the next day as he said it would, my son is extremely happy (don’t leav... See more

Rated 5 out of 5 stars

I've had the PC for about 2 weeks now and it was the best purchase made, ordered on a sunday night and came on wednesday, very fast delivery, when it arrived it was packaged very well and was very pro... See more

Rated 5 out of 5 stars

Amazing qaulity pcs for cheap prices, i recently bought tye electro magnet for 495 pound and its the best pc you can get for the price. It can run r6 on 100+ fps on good graphics, i highly recommend b... See more

Rated 5 out of 5 stars

ordered a custom PC, everything came ready to play, really good and quick customer service, was going to order from a different brand but the reviews were mixed about installing things on the pc and... See more


Company details

  1. Computer Store

Written by the company

At ELECTRO PC we provide the opportunity for everyone to have a Gaming PC. No matter the budget, you will recive the best performing PC for your money in the UK. Our Gaming PCs are built with care, precision and attention to detail. Each PC is built to an impecable standard backed by our ironclad 1 - 3 Year warranty. Whether you want to play Fortnite at soaring FPS numbers, or the latest AAA games at max settings - we have a excellent performing, reliable and fantastic looking gaming PC for you.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

161 reviews

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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great customer support and and…

Great customer support and and especially for a pre-build PC it is great not damaged and fast highly recommend

June 10, 2023
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Reply from Obsidian PC

Thank you Marcel, glad you had a positive experience :)

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Rated 5 out of 5 stars

PC is mint!

PC is mint! Works totally as I wanted it too on the games I usually play👍
Friendly lad and nice and quick turn around after originally messaging.

June 1, 2023
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Reply from Obsidian PC

Thank you Dom for the kind review! Happy to hear you are enjoying the PC :)

Rated 5 out of 5 stars

I had a good deal with Krystian but it…

I had a good deal with Krystian but it was marred by parcelforce. Pc arrived in good time.
As I was unwrapping it from the box, i noticed the front was not pushed on well. Upon further investigation I noticed a few pieces of plastic that had broken from the front panel. Every plastic connector on the front facia was broken.
I emailed Krystian with photos of the damage. He replaced the facia and now I am very happy with my purchase.
All in all, I had a very good experience with Krystian computers. I would and will tell people in my neck of the woods about how good he/they are

May 29, 2023
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Reply from Obsidian PC

Thank you Ian for your kind review and sharing your experience with us. Yes you had the unfortunate shipping damage however through your co-operation we managed to get it fixed quickly for you. We are happy we made your experience great and that the PC is in good hands :)

Rated 5 out of 5 stars

Recent bought a computer which came…

Recent bought a computer which came within 2 days so was fast delivery .. Had a few hours on the computer so far, it's very quiet and everything running smoothly at the moment. Thank you

June 2, 2023
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Reply from Obsidian PC

Thank you Liam for your kind review, happy youre enjoying it :)

Rated 5 out of 5 stars

Absolutely fantastic experience

Absolutely fantastic experience. Initial contact on Facebook through to extra technical support after delivery Krystian has been brilliant. Really easy to communicate with and helpful to plan what I needed to order ready for my sons first PC. Hugely appreciated and would recommend.

May 12, 2023
Unprompted review
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Reply from Obsidian PC

Thank you Fran! Gald to be of service :)

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Rated 5 out of 5 stars

Great small business very helpful and…

Great small business very helpful and fast delivery when local pc is great really enjoying it and will definitely be using you guys for future upgrades

May 9, 2023
Unprompted review
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Reply from Obsidian PC

Thank you Shaun, glad you had a positive experience, you're welcome back anytime :)

Rated 5 out of 5 stars

Great customer service

Fast replies, affordable, great communication, enjoyable experience

May 4, 2023
Unprompted review
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Reply from Obsidian PC

Thank you Alfie :)

Rated 5 out of 5 stars

Awesome

I had Been looking for a gaming PC to get my lad his first set up for his birthday, After a bit of research I realised computers have come on a long way since I was last involved with them and I didn’t really have a clue with what was what. So I visited a few computer shops around my area all of them just wanted to sell me the most expensive ones they had saying you need this spec to be able to run that game ect …. I found a few different companies on Facebook for gaming PC’s so sent them all pretty much the same message that I was looking for a first PC to run some driving simulators ect , all of them replied some with some crazy prices 🤦🏻‍♂️ but most of them gave up after 3-4 questions and stoped replying.

However right from the first message Krystian responses were worlds apart from everyone else , Nothing was too much trouble he answered every question I asked straight away. Told me what my options were and what spec would do what , wasn’t pushy and didn’t try to upswell me anything more than what I needed.

Based on what he told me I found a few PC’s to my budget on his website and placed a order there and then for one. He messaged me then next morning and said the PC I had ordered had 500GB storage but he has taken that out and upgraded it to a 1TB hard drive for me completely free of charge and also upgraded the postage FOC. Absolutely amazing customer service where else would you get that ?

The PC arrived super fast and was packaged really well , Iv had it out of the box and looked at it but not even turned it on yet I don’t need to you can just tell by how it’s been put together it’s a really good solid build. I was going to try and set it all up to test it out then wrap it up for my son but after the amazing service so far I no longer feel like I need to test it out first, so it’s been wrapped up as it is for him.

I can’t recommend Krystians Computers enough so far and if I ever needed anything else this would be the first place i would be trying.

Awesome 😎

April 29, 2023
Unprompted review
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Reply from Obsidian PC

Thank you Dec, really happy you had a great experience, hope your son loves his PC :)

Rated 5 out of 5 stars

Definitely recommend

My son bought a new computer with his birthday money
Great to use a small local company
Krystian was so helpful and explained exactly what was what before we made the decision.
Thank you

April 29, 2023
Unprompted review
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Reply from Obsidian PC

Thank you Emma, always happy to help out :)

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Rated 5 out of 5 stars

I don't even know where to start

I don't even know where to start, these guys are really amazing. They had a pc that I was planning on buying but it sold out. I message them about it and they said they could install the parts I wanted free of charge. I messaged them at all times of the night and morning but they still answered my questions almost immediately. I ordered the pc with standard shipping options and they generously gave me express shipping for no extra cost and came in about 4 days. The pc itself is beautifully put together very silent with no wires all over the place, everything is very neat and tidy which I love. I got the 1660 gtx 1tb ssd which perfectly runs my games. I mainly play sims 4, genshin impact and roblox, which all run amazingly with mods, reshaders add-ons ect. My frames are good and I have no complaints don't hesitate to buy a pc from here!

April 26, 2023
Unprompted review
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Reply from Obsidian PC

Thank you for your kind review, we always happy to help 🙂

Rated 5 out of 5 stars

Trustworthy, good prices and fab customer service

Excellent prices, informative and quick responses, great customer service and overall amazing experience! Very happy with my computer and definitely will be recommending this business in the future.

April 22, 2023
Unprompted review
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Reply from Obsidian PC

Thank you Katy, happy you had a great experience buying from us :)

Rated 5 out of 5 stars

My honest thoughts

I am so happy with what i have received Krystian gave me so much information and knowledge about this PC i saved up for months and months and only spent a bit of that money which is quite surprising with what it can do with gaming i do believe he has put work and time into making or fixing this the first PC i saw that he was selling was actually sold out but he gave me more choices of gaming PCs just like that one for less money so i would like to say a big thanks anyone in need of a gaming PC from a reliable source i suggest giving him a call/getting in touch once again many thanks

April 11, 2023
Unprompted review
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Reply from Obsidian PC

Thank you Ethan, hope you enjoy your new computer :)

Rated 5 out of 5 stars

Competitive pricing and very professional.

I brought a gaming pc from krystian last month and he's been nothing short of amazing, helping me with every question I've thrown at him no matter what time of day.

The service was very professional and even got given a folder with setup instructions and a few accessories when purchasing the computer.

Krystians prices are very competitive and coupled with the professionalism and knowledge the whole experience was fantastic.

I'm very happy with everything and would 100% recommend him to anyone looking for anything from a budget gaming pc to a high end system.

Thanks once again.

April 3, 2023
Unprompted review
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Reply from Obsidian PC

Thank you Thomas for the kind review 🙂

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Rated 5 out of 5 stars

Excellent service

Excellent service, texted late in the evening and got a quick response with great advice and guidance. Super fast and efficient service. Would definitely use again.

March 11, 2023
Unprompted review
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Reply from Obsidian PC

Thank you for your kind review, much appreciated :)

Rated 5 out of 5 stars

Great service quick at responsible to…

Great service quick at responsible to messaged built the computer quick and told me when the computer was going live so I could buy it would highly recommend them

February 20, 2023
Unprompted review
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Reply from Obsidian PC

Thank you Peter, really appreciated :)

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Rated 5 out of 5 stars

Got a tower built for my son for Xmas…

Got a tower built for my son for Xmas asked a billion questions got reply straight away because I didn’t have a clue what was what I got the best advice was even built the same day n my son loves it now my daughters asking for one for this Xmas communication was excellent cudnt thank him enough defo recommend to anyone I speak to about computers here we’re other places rip u off he doesn’t n he’s honest best place and service I’ve had thank u Krystians computers

December 3, 2022
Unprompted review
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Reply from Obsidian PC

Thank you Lindsay for your lovely review, I'm always happy to help and you are welcome back any time 🙂

Rated 5 out of 5 stars

10/10 recommend

I bought my first pc from here. The pc I bought runs an absolute dream. If I had an issue (due to not knowing anything about pc’s) I received a reply with a solution to my problem within 15 minutes.
Overall experience 10/10 very professional. Amazing products, they take pride in their work.

February 16, 2023
Unprompted review
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Reply from Obsidian PC

Thank you for your kind review, always happy to help 🙂

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