Nice selection, good prices. What I was NOT happy with was the poor experience I had with a question I asked your support team before I ordered. I asked about NON-metal bracelets and which are ok to... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Was a bit disappointed with the black ring. Pictures looked matt black but it is shiny and almost has a black/bronze hue. Also the ring is relatively thin so the edges are quite sharp. Fingers are tak... See more
Company replied
I accidentally purchased a bracelet that was in "pre-order" status, which I assume means it's not currently in stock. So, I reached out to the customer care team and asked if the order could be switch... See more
Company replied
I recently purchased 3 bracelets, I love them. Reasonably quick arrival given Christmas and public holidays. Excellent quality, great materials and they look good, haven’t taken them off! L... See more
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Company details
- #93 of 116 best companies in Fashion Accessories Store
Written by the company
Elegatto is a men's accessory brand based in Los Angeles. Founded in 2017 by California entrepreneurs and designers with a mutual love for uniquely designed and well-made jewelry. We have a mission to provide premium quality accessories at affordable prices and allow each man to find a jewelry piece for any occasion and style. We believe that everything you touch and everything that touches you have texture. Touch is arguably our most enjoyable sense at — Elegatto, we craft jewelry with that sensation in mind. After all, what will life be without the sense of touch
Contact info
120 E 8th street, 90014, Los Angeles, United States
- support@elegatto.com
- elegatto.com
3.6
Average
452 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 2 weeks
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Go on, treat yourself!
I recently purchased 3 bracelets, I love them.
Reasonably quick arrival given Christmas and public holidays.
Excellent quality, great materials and they look good, haven’t taken them off!
Likes them so much I ordered more.
Well worth the investment.
January 2, 2026
Reply from Elegatto
Thank you so much for the review, CJ! We're very happy to hear that you are enjoying our products. We take great pride in our designs and the quality of our materials, so it is wonderful to see that reflected in your experience.
We look forward to seeing you again soon!
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Elegatto is the Grinch who stole my…
Elegatto is the Grinch who stole my husband’s Christmas!!
Non existent service. Tracking link said it was delivered but I never received it. I’ve sent 3 emails with no response ( there is no phone # posted anywhere) only an automated email that says to file complaint with USPS. There was plenty of time to ship a replacement out in time for Christmas if they had been responsive, but now my husband will not get a gift. Bah humbug. If there were zero stars on the review I’d choose that, but 1 was the lowest.
December 20, 2025
Unprompted review
Reply from Elegatto
Thank you for your feedback, Sally, and please accept our sincerest apologies for the frustration this has caused. We are truly sorry that we missed the mark on making your husband’s Christmas special.
We understand how stressful a missing delivery can be. To clarify our response time, we typically aim to reply to all inquiries within 24–48 business hours; however, our team was offline for the holidays to allow our staff time with their families, which resulted in a delay in getting back to you. We also want to confirm that we provide support exclusively via email to ensure every case is documented and tracked correctly.
Our records show that a member of our team reached out to offer a replacement for your missing package, but we have not yet received a response from you. We would love to get that replacement shipped out immediately to ensure your husband receives his gift.
Please check your Spam or Junk folders for our message, or reach back out to us at support@elegatto.com so we can finalize this for you right away.
Reply from Elegatto
Thank you so much for the 5-star review, Greg! We're very happy to hear that you love your new bracelet. We take great pride in our craftsmanship and design, so it is wonderful to know that we hit the mark for you.
We look forward to having you shop with us again soon!
Nice ring 👌👌👌👌👌👌👌👌👌👌
November 3, 2025
Reply from Elegatto
Thank you so much for the 5-star review, Thodoros! We are very happy to hear that you’re enjoying your new ring. We love the "👌" vibes and appreciate you taking the time to share your feedback with us!
We look forward to seeing you back at Elegatto again soon.
Absolute rubbish tat.
Absolute rubbish.
I have been caught out AGAIN by one of these shitty ‘shops’.
Terrible quality.
The packaging must cost more than the flimsy, crappy item!
Also, absolutely pointless trying to return it to Los Angeles … it will cost more than the bloody ‘bracelet’.
AVOID.
December 9, 2025
Unprompted review
Reply from Elegatto
Thank you for your feedback, Sarah. We're sorry to hear that you are disappointed with the quality of your bracelet and that your experience did not meet your expectations.
We aim to provide high-quality accessories, and we regret that the materials did not meet your standards. We see that you have already initiated the return process for your order.
If you have any further questions regarding the return or need assistance with the shipment, please reach out to our support team
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Great service and products
December 1, 2025
Reply from Elegatto
Thank you so much for the 5-star review, Brian! We're very happy to hear that you had a great experience with both our service and our products. We work hard to ensure every aspect of your journey with Elegatto—from browsing to unboxing—is top-notch, and it’s wonderful to see that effort reflected in your feedback.
We truly appreciate your support and look forward to your next order!
Terrible quality
Don’t be fooled by the images online. The bracelet that arrived is thin, flimsy and frayed. The poor quality is a total ripoff as is the company’s non-refundable policy. Do not buy.
December 1, 2025
Unprompted review
Reply from Elegatto
Thank you for your feedback, V. We are sorry to hear that the bracelet you received was not what you expected and that you are disappointed with the quality.
We strive for transparency in our designs, which is why we provide detailed product dimensions and material specifications on every product page. This information is intended to help our customers understand the exact scale and feel of an item before purchasing. We also take quality control very seriously, so hearing that your item arrived frayed is concerning.
Regarding our policies, while we do have specific guidelines for returns, we always want to ensure our customers are satisfied. We recommend reaching out to our support team at support@elegatto.com with a photo of the frayed material so we can investigate this and find a suitable solution for you.
Very bad experience overall
it is the worst experience, it's been more than 20 days since I ordered and I didn't receive my shipment yet, the tracking number is wrong which is suspicious itself, I can't reach the courier service, and my local postal office don't have any clue about the order, I'm chasing the order like crazy while I don't have to go into this hustle and worry and keep receiving false alarms of failed attempts to deliver while I gave all my contact and delivery details, the company is not reliable and their response rate is not good and they don't have solutions for your problem, their tracking system is not working, they sent me to contact another courier not the same one I have on the tracking website, then asked me to contact my local postal office, they are all over the place literally! I don't recommend at all. and plus you will have to pay extra fees for delivery and clearance which is unreasonable!!!
November 24, 2025
Unprompted review
Reply from Elegatto
Thank you for your feedback, and please accept our sincerest apologies for the frustration and stress this shipping process has caused you. We understand how exhausting it is to track a package that seems to be giving conflicting information.
International shipping involves hand-offs between different carriers and local postal services, which can sometimes lead to tracking sync issues or "failed delivery" notifications that don't align with your experience. We often suggest contacting the local postal service because they handle the final delivery once a package clears customs. Regarding the additional costs, customs and clearance fees are determined by your local government's import policies; these are unfortunately outside of our control and vary by country.
We have been monitoring your shipment and are glad to see that your order has already been delivered. We truly appreciate your patience during this difficult transit period and are happy to know the package has finally reached you.
If you have any further questions or concerns, please reach out to our team directly.
The product looks and feels very cheap
The product looks and feels very cheap, I’m very disappointed with the paper clip chain I got, the material seems like the lowest quality for the price I paid. I will not recommend the company
November 3, 2025
Reply from Elegatto
Thank you for your feedback, Carlos. We are truly sorry to hear that the Paperclip Chain did not meet your expectations and that you are disappointed with the quality of the materials.
We strive to create pieces that balance modern design with durability, and it is clear we missed the mark for you. We provide detailed material specifications and dimensions on each product page to help our customers know exactly what to expect, but we understand that the feel is what matters most.
We want you to be happy with your Elegatto purchase. If there is anything we can assist you with, please feel free to reach out to us.
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China quality
I must share my extremely disappointing experience with the brand. I have been using it for only a couple of weeks, and the screw on the head of the bracelet kept undoing itself. Eventually, the bracelet fell off somewhere while I was on the go.
I purchased the product because I believed in the political cause of Ukraine and had read theoretically good reviews. However, when I saw that the delivery came from China, all the talk about carefully selected materials seemed rather misleading. I doubt they have any real control over the quality of production there.
Additionally, I have continued to receive text messages from your newsletter despite having unsubscribed which is a feature of spam brands
Edit; nothing has been done about SPAM coming from Elegatto as of 4/02/2026
November 8, 2025
Unprompted review
Reply from Elegatto
Thank you for sharing your feedback, Jacob. We are truly sorry to hear that your bracelet was lost due to the screw mechanism coming loose, and we apologize for the frustration this has caused.
We would like to clarify that we utilize a shipping facility in China to help maintain cost-effective rates for our global customers while ensuring we can ship to as many locations as possible. However, we maintain strict oversight over our designs and the materials used. We take your comments regarding the quality and the screw mechanism very seriously and will be sharing this with our production team to ensure our high standards are being met.
Regarding the text messages, we sincerely apologize for the inconvenience. Our system is designed to honor all opt-out requests immediately; we will look into this technical glitch to ensure your number is fully removed from our newsletter list.
Reply from Elegatto
Thank you so much for the 5-star review, Susana! We're very glad to hear that everything met your expectations—from the perfect fit to the quality of the product and the speed of delivery. We work hard to ensure every step of the process is seamless, and it is wonderful to see that reflected in your experience.
We appreciate your support and hope to see you back again soon!
Excellent customer communication
Excellent customer communication. Very prompt and reliable
October 28, 2025
Reply from Elegatto
Thank you so much for your feedback, manfred! We are very happy to hear that you found our communication prompt and reliable. Our team prides itself on being available for our customers whenever they need assistance, so it is great to know that our efforts made a positive impact on your experience.
We truly appreciate your support and look forward to serving you again in the future.
New comer to Elgatto
It’s very elegant look the four pieces it have bought so far. My only complaint is , it’s very difficult to put it on without help from someone. I am waiting to see their durability.
October 27, 2025
Reply from Elegatto
Thank you for your feedback and for choosing Elegatto for your first four pieces!
We're happy to hear that you find the designs elegant. Regarding the difficulty of putting them on, we understand that certain clasps and shackles can take a bit of practice to manage solo. A helpful tip many of our customers use is to rest your wrist on a flat surface while securing the closure, which can provide more stability.
We stand behind our products, so please don't hesitate to reach out if you have any questions as you continue to wear your new bracelets.
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Reply from Elegatto
Thank you for your feedback, Rami! We're glad to hear everything was good for you. If you have any questions or need further assistance, please feel free to reach out. We appreciate your support!
Reply from Elegatto
Thank you so much for your kind words, Francisco! We're delighted to hear you had a great experience with our customer service. If there's anything else we can help with, please don't hesitate to reach out. We appreciate your support!
All round 5 star
Great service and communication all backed up by a great product x 2.
October 27, 2025
Reply from Elegatto
Thank you so much for your wonderful feedback, Bernard! We truly appreciate your kind words and are so pleased to hear you’re happy with both our service and our products. Your support means a lot to us.
Looked better online then in person
Looked better online then in person. Thought it was a metal, however, just rope. The only thing unique is the locking clip. It's just ok. If I had seen in person first, I would not have purchased.
October 28, 2025
Reply from Elegatto
Thank you for sharing your feedback, Jeff. We’d like to clarify that most of our bracelets are made from durable rope material. The Alchor bracelet, in particular, is crafted from high-performance nylon with a silver-plated stainless steel shackle. For your reference, the product description is included on the product page so customers can review all details before purchasing.
We appreciate your feedback on the shackle as well. If you have any further questions or need assistance, please feel free to contact us. We value your input and hope to have the opportunity to serve you better in the future.
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I still haven’t received my order
I still haven’t received my order, but the purchase process was fine.
November 3, 2025
Reply from Elegatto
Thank you for your feedback, and we appreciate your patience, Joan. We’re glad to hear the purchasing process went smoothly, but we’re sorry to hear your order hasn’t arrived yet. Feel free to contact our customer support, and we’ll investigate this right away and provide you with an update. Thank you for allowing us to make this right!
Reply from Elegatto
Hi Hùng, we appreciate your feedback and sincerely apologize for the delay. Our standard shipping typically takes 10-21 business days, though international orders may require additional time for customs processing. We’re actively working with carriers to improve delivery times.
If you’d like us to check your order’s status, please contact our customer support directly. Thank you for your patience as we work to serve you better.
Great service
October 27, 2025
Reply from Elegatto
Thank you for your kind words, David! We’re so glad you had a positive experience with our service. Providing excellent customer care is our top priority, and feedback like yours motivates us to keep delivering our best. We look forward to serving you again soon!
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