Nice selection, good prices. What I was NOT happy with was the poor experience I had with a question I asked your support team before I ordered. I asked about NON-metal bracelets and which are ok to... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Was a bit disappointed with the black ring. Pictures looked matt black but it is shiny and almost has a black/bronze hue. Also the ring is relatively thin so the edges are quite sharp. Fingers are tak... See more
Company replied
I accidentally purchased a bracelet that was in "pre-order" status, which I assume means it's not currently in stock. So, I reached out to the customer care team and asked if the order could be switch... See more
Company replied
I recently purchased 3 bracelets, I love them. Reasonably quick arrival given Christmas and public holidays. Excellent quality, great materials and they look good, haven’t taken them off! L... See more
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Company details
- #93 of 116 best companies in Fashion Accessories Store
Written by the company
Elegatto is a men's accessory brand based in Los Angeles. Founded in 2017 by California entrepreneurs and designers with a mutual love for uniquely designed and well-made jewelry. We have a mission to provide premium quality accessories at affordable prices and allow each man to find a jewelry piece for any occasion and style. We believe that everything you touch and everything that touches you have texture. Touch is arguably our most enjoyable sense at — Elegatto, we craft jewelry with that sensation in mind. After all, what will life be without the sense of touch
Contact info
120 E 8th street, 90014, Los Angeles, United States
- support@elegatto.com
- elegatto.com
3.6
Average
452 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 2 weeks
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Reply from Elegatto
We're so happy to hear you're enjoying your Pelagus Aegean Blue bracelet, Peter. Thank you for taking the time to share your feedback! It means a lot to us.
If there's ever anything else we can do for you, don't hesitate to reach out. Wishing you many great moments with your new bracelet!
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Poor quality. Broke in 6 days.communications. UPDATE: Replaced with a new one
I received the bracelet but, it broke after just 6 days. Poor quality where the strings attach to the clasp. I would not recommend this
UPDATE: I'm happy to report that Elegatto replaced the broken bracelet. Good follow-up and communications.
October 4, 2025
Reply from Elegatto
Thank you for sharing your feedback, Mark. We sincerely apologize that your bracelet didn’t meet our quality standards. That’s certainly not the experience we want for our customers, and we truly appreciate you bringing this to our attention.
We’d like to make this right for you. Please contact our customer support team, and they’ll be happy to arrange a replacement for you.
Your satisfaction is important to us, and we hope to have the opportunity to restore your confidence in our products.
Great logistic envolving purchase!
Great logistic envolving purchase!
Very nice bracelet!
October 15, 2025
Reply from Elegatto
We're so happy to hear you had a great experience with your purchase and that you're loving your bracelet! Your feedback means a lot to us, Gustavo.
If there's ever anything else we can do for you, don't hesitate to reach out. Enjoy your new bracelet!
I’m very pleased with everything I…
I’m very pleased with everything I purchased. The hardest part was choosing! Needless to say, I over did it but it was so worth it! The mystery box was cool! Packaging was great too!
October 7, 2025
Reply from Elegatto
Your review just made our day, Brent! We love hearing how much you enjoyed everything—from the fun of choosing (we know it’s tough with so many great options!) to the excitement of unboxing your mystery box. It’s especially rewarding to know the packaging and products met your expectations.
Treating yourself is always worth it, and we’re so glad you feel the same. Thank you for trusting us with your order—we can’t wait to see what you pick next time!
Top notch bracelets
The bracelets ordered and delivered were exactly what they appeared to be when ordered. The sizing guide was perfect and the quality of the materials in the brackets is excellent! Price for the quality is outstanding!
October 13, 2025
Reply from Elegatto
We’re absolutely happy to hear how much you love your bracelets, James! Thank you for highlighting everything from our accurate sizing guide to the quality materials—we work hard to ensure our products match expectations, and your kind words mean the world to us.
Customers like you make what we do so rewarding. Enjoy your bracelets, and we hope to serve you again soon!
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Had a problem either defective bracelet…
Had a problem either defective bracelet and they took care of it
October 14, 2025
Reply from Elegatto
We’re so glad we could resolve the issue with your bracelet, Joel! It’s our top priority to make things right for our customers. Thank you for trusting us to handle this for you, and for taking the time to share your experience.
If you ever need anything else, don’t hesitate to reach out. We’re always here to help!
The product was well made
The product was well made, but the sizing was not right. I should’ve had a large rather than an extra large.
October 14, 2025
Reply from Elegatto
Thank you for sharing your experience, Peter. We're glad to hear you appreciated the craftsmanship of your bracelet! We're sorry the sizing wasn't quite right for you.
For your convenience, you can easily begin the exchange process through our Returns Center. Simply enter your order details and follow the prompts to request a Large size. If you need any assistance, our customer support team is always happy to help.
We appreciate your support and hope to get you the perfect fit!
Reply from Elegatto
We’re so happy to hear you’re enjoying your new bracelet, Jarrod! Thank you for taking the time to share your kind words—it means the world to us.
If there’s ever anything we can do to make your experience even better, don’t hesitate to reach out. We’re here to help!
it is not comfortable wearing the Hard…
it is not comfortable wearing the Hard burnt end of cordage around your wrist.
Sailboat riggers and parachute fabricators have been making these bracelets for decades at a much higher level.
do better?
October 7, 2025
Reply from Elegatto
Thank you for sharing your thoughts with us, Eric. We’re sorry to hear that the bracelet didn’t meet your comfort expectations. Our goal is always to improve, and feedback like yours helps us do just that. If you’d be open to it, we’d love to learn more about what specifically could make the design better for you.
In the meantime, if there’s anything we can do to address your concerns—whether that’s a return or exchange, please don’t hesitate to reach out to our customer support team.
We take craftsmanship seriously, and we’re committed to doing better. Thank you for allowing us to grow.
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Ordering was easy
Ordering was easy, Order fulfillment worked quick, Transport was fast from the US to the EU. Product Looks and feels Great! All in all, 👍🏼👍🏼
October 13, 2025
Reply from Elegatto
We’re absolutely thrilled to hear about your positive experience, Michael! It’s especially rewarding to know that the product itself met your expectations in both look and feel.
Customers like you make our work so fulfilling. If there’s ever anything we can do to make your next experience even better, don’t hesitate to reach out. Enjoy your purchase!
Reply from Elegatto
Thank you so much for your kind words and for taking the time to share your experience with us, Malcolm! We’re happy that we met your expectations and delivered excellence. Your feedback encourages us to keep doing our best. We look forward to your next purchase!
Reply from Elegatto
Thank you, Huey! We're so glad you appreciate our elegant pieces!
Delivery was faster than expected and…
Delivery was faster than expected and the product is lovely - as described
October 4, 2025
Reply from Elegatto
Thanks so much for your review, Stan! It's awesome that your delivery was faster than expected and that you love the product! We appreciate you taking the time to share your positive experience!
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Quality and service
October 7, 2025
Reply from Elegatto
Thank you, Emin! We appreciate you highlighting our quality and service!
Reply from Elegatto
Thank you for your feedback, Tanya! We're glad you found our service easy to use and that you're happy with the quality of the product. We understand your point about the delivery costs. We're always looking for ways to improve our shipping options and pricing, and we appreciate you bringing this to our attention.
Reply from Elegatto
Thanks, Eric! We're glad you found our service straightforward and that you like the product!
Great products very impressed
October 13, 2025
Reply from Elegatto
Thanks so much, Scott! We're happy to hear you're impressed with our products! We appreciate you taking the time to share your feedback.
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While warring the bracelet it keeps…
While warring the bracelet it keeps coming off poor design I won’t ware it again
October 13, 2025
Reply from Elegatto
We’re truly sorry to hear about your experience with the bracelet, Douglas. It’s disappointing to learn it didn’t stay secure as intended. We’ve actually reached out to you directly to assist, but haven’t heard back yet.
If you’d still like help resolving this, please reply to our previous message. We’d love to make this right for you.
Thank you for giving us the chance to improve. We hope to hear from you soon.
Shipping was a little slow but…
Shipping was a little slow but everything arrived intact. Thought I had a larger wrist, but it appears to be a medium instead of a large so the bracelet is fairly loose.
October 6, 2025
Reply from Elegatto
Thanks for your feedback, Mick! We apologize that the shipping was a bit slower than expected. We're glad to hear everything arrived safely. We understand the sizing issue with the bracelet. For future reference, our sizing guide is available on our website. If you'd like to explore exchange options due to the fit, please don't hesitate to contact our customer service team. We appreciate you sharing your experience!
Reply from Elegatto
Thank you for your feedback, Robert. We’re sorry to hear the item didn’t fit your needs. For future purchases, we want to make sure you’re completely satisfied with your order.
We offer easy returns and exchanges through our online portal. Just enter your order details, and follow the prompts to initiate a return or exchange. Most items can be returned within 30 days of delivery, provided they’re in their original condition.
If you ever need assistance with sizing or have questions about our policies, our customer service team is always happy to help. We appreciate your support and hope to serve you better next time!
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