ElekDirect Reviews 356

Don’t be charmed by the glossy website and cheap prices. Paid for a fridge and chosen day delivery. Was updated multiple times about delivery slot to then receive a call to say it didn’t fit in the van so they didn’t bother bringing it. Took a day off work to wait in, total waste of time and money, don’t bother with them!

The folks at Elek Direct know their stuff. I've been ordering from them and my orders always arrive on time & complete.

just had saturday delivery of bosche washing machine .after taking off packaging found that there was water within drum and pipes .The manufacturers book was in the drum and had already been opening and the booklets were soaking wet and currently drying out .Also a torn off black sticker mark on the top .It occurs to us that we have been sent a reconditioned or returned model hence the water .Can not speak to shop until monday .

To only be able to give a delivery slot 7am - 7pm in this day and age is really not good enough. This is 2025 not 1985!!

I ordered online 8 days ago, i have not recieved my order. The contact number doesn’t work, it just ring and rings and rings. i finally received an email response saying a courier would contact me - they haven’t.
Reading through the other reviews here i must conclude they are fake

I recently had the pleasure of receiving a range cooker from this company, and I couldn’t be happier with the experience. The delivery team was outstanding—they went above and beyond to ensure the process was smooth and hassle-free.

Their professionalism and attention to detail made the entire experience stress-free, and I’m truly grateful for the support they provided. Based on this exceptional service, I’ll certainly be recommending them to others without hesitation.

Thank you for such a fantastic experience!

I tried to order an item online but it said that they would not deliver to my postcode please contact Elekdirect.
I rang the company explained the situation, they asked for my postcode, I supplied it and the reply was "do you live in Northern Ireland" to which I replied "yes", he then replied with " oh we don't deliver to Northern Ireland, we only deliver to mainland UK"
Several things here to point out:-
1. It says on their website "Free UK delivery"
2. Northern Ireland is part of the UK
3. There is no such thing as "mainland UK or even mainland"
4. If you don't include Northern Ireland, why not?
5. Your website should say Great Britain.
Once again residents of Northern Ireland and parts of the Scottish Highlands are being left out simply because of where they lived.

So Elektech why not get in contact with customers who want to buy from you and supply the service to them that everyone else gets

Was in and out of the shop very quickly . Very good service not pushy atall but very helpful . Got a brand new washer £100 cheaper than anywhere else in perfect condition . They even put it in our car . No waiting just picked it up there and then . Definitely worth a trip !

Incredibly easy process, great item with an additional discount to match other vendors. Friendly and helpful staff! Will be returning again!

Excellent experience, delivery came early,driver and mate went above and beyond, crew number AVV458W a credit to the company!…..one very happy customer

This was my first time ordering online with ElekDirect. Overall I'm very happy with my purchase. Customer service was first class. James in particular is a credit to the company, proactively resolving an issue with delivery. I'd be more than happy to purchase again with ElekDirect.

Very helpful and sorted me out with what I needed.

Brilliant fast friendly reliable service

Outstanding customer service.. can't complain about anything

Returned a damaged hoover back case opened through PayPal item has been returned
Still PayPal are waiting for them to make return
Very bad customer service service
No answer back after many emails sent by PayPal of when the refund will be issued

I wouldn’t trust this company again

Whenever a new electrical appliance is needed ElekDirect is our first port of call, helpful staff and many bargains to be had. Some of the appliances are slightly damaged or have no manufacturers packaging, this is reflected in the bargain prices. We have purchased a couple of items from here and recommended Family and Friends to search for a bargain, those who have done this have been very pleased with there purchases. We always ask for there salesman Chris Sinker who is always helpful and quickly gets us sorted with whatever we require, but must say all of the ElekDirect staff are simply brilliant,nothing is to much trouble, thanks to all, will be back when we need to replace the next old appliance that breaks down 😀

Great customer service, quick and efficient

Back to Ekek Direct today, this time for a dishwasher. Great choice and I got sorted straight away. Staff here are fabulous, really polite and helpful. If you’re looking for any type of electrical large or small then this is the place to visit

Very helpful without hard selling. Was able to browse at leisure & just asked a member of staff for help when we was ready. Very friendly staff. We bought most of the appliances we were looking for at a great price. Thank you

Very helpful staff and a lot of selection, thanks Phil :)