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Elia Reviews 

233
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 142 reviews, reviewers had a great experience with this company. Customers truly love the beautiful lingerie sets and monthly subscription boxes, consistently praising the excellent quality, soft comfortable fabrics, and delightful extra treats included in every package. Consumers frequently mention that the customer support team is exceptionally helpful, kind, and prompt when sorting out any inquiries or requests. However, some customers also noted that sizing can be quite inconsistent, with certain items running too small or failing to match general expectations. A few reviewers were dissatisfied with receiving incorrect items such as thongs instead of requested briefs, or experienced frustrating delivery delays.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the stunning and high-quality... See more

Quality

Customers had positive experiences with quality, expressing delight over the stunning designs, fine details,... See more

Customer service

People report positive experiences with customer service, often highlighting prompt, friendly, and helpful... See more

Subscription

Users describe positive interactions with subscription, expressing delight and eager anticipation for their... See more

Order

Clients share ambiguous opinions on order experiences, as many reviewers express satisfaction with speedy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such a wonderful company! Super comfy and beautiful lingerie sets, the parcels come with little goodies like flowers and face masks - all vegan which is so considerate! The sets fit perfectly and are... See more

Company replied

Rated 5 out of 5 stars

AAA omg my boyfriend keeps ordering me these and the quality is incredible. As a curvy girl i adoreeeee receiving these adorable themed lingerie packages that make me feel so confident. They have give... See more

Company replied

Rated 5 out of 5 stars

Although the bottoms come up smaller than normal UK sizes they are stunning When I did have sizing issues it was sorted straight away with a new size sent out and discount code for next box These l... See more

Company replied

Rated 5 out of 5 stars

So difficult to get this right (with both style, taste, and size) and somehow they have and then some! They’ve managed to design a surprise box of lingerie which is so classy and fits like a glove. Su... See more

Company replied



Contact info

4.2

Great

TrustScore 4 out of 5

233 reviews

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Replied to 95% of negative reviews

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4.2

All reviews

(233)

145 reviews in the last 12 months

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Rated 2 out of 5 stars

SHEIN SCAM

Was really happy with them at first, until I was scrolling SHEIN one day and came across a set that I’d received from Elia that was priced at £2, and then another set, and another and another… I PAID £30 FOR £2 SHEIN UNDERWEAR!! Avoid avoid avoid this absolute scammer!!

July 3, 2026
Unprompted review
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Reply from Elia

Hi Grace,

We can assure you we don't send our source any lingerie or sets from Shein, or any other off the shelf wholesalers. We design all our sets in house, and have these manufactured all ourselves - we can provide any evidence of this to you, or anyone else who may be interested; we're very proud of our design team and processes.

Furthermore, we could not find any information relating to a Grace Dutton on our order history, as we'd love to discuss this further and see what's going on, as if there are any designs you're seeing on a third party Chinese site, it'll be pictures or designs taken without our permission.

Thanks,

Elia

Rated 5 out of 5 stars

Wonderful

Product issue, customer service was excellent letting me know beforehand and offering very good alternative, subscription is normally routine and lovely items, wonderful quality and worth the money

July 2, 2026
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Reply from Elia

Hi Samantha, thank you so much for your kind review. I am so glad we could get things sorted for you and that you are loving the quality of the boxes :) Love Elia xox

Rated 5 out of 5 stars

Fantastic underwear comfy stylish and…

Fantastic underwear comfy stylish and my husband absolutely loves them the presentation box was just lovely
Thank you again looking forward to my next order ❤️

June 28, 2026
Unprompted review
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Reply from Elia

Hi Ally, we are so glad to hear that both you and your husband love the boxes and that you love the presentation! We look forward to sending your box out. Love Elia xox

Rated 5 out of 5 stars

Best decision I have ever made

Best decision I have ever made, I absolutely love getting these boxes through each month - they're always new and interesting, always utterly stunning pieces and extremely well priced. Much cheaper and better than lingerie you buy out in retail shops, but just as good quality and prettier designs!

June 27, 2026
Unprompted review
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Reply from Elia

Hi Caitlin, thank you so much for your kind review. We are so glad to hear that you are loving the boxes and are excited for them every time. If you need any help please reach out! Love Elia xox

Rated 5 out of 5 stars

The product is fantastic

The product is fantastic! The packaging, communication everything! I love all the colours & styles. I love the surprise opening the boxes! The little things like the team bags, bobbles, flowers. Such lovely wee touches. The fit is amazing also!

June 26, 2026
Unprompted review
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Reply from Elia

Hi Angela, thank you so much for your kind words. We are so glad to to hear you are loving the boxes and the little extras. Love Elia xox

Rated 5 out of 5 stars

Love, love love this 😀

This company is great! Its such a lovely way to spoil yourself with such pretty underwear. I have the surprise box, every other month. I never know what im getting and there's always a scrunchie, and other little treats included. I love the fabric petals; I'm collecting them in a little crystal bowl. I like the attention to detail. The bottoms sizing were a bit small, when I explained this, customer service got straight back to me and sent me replacements, which I thought was really kind and shows how much they value their customers. I can't wait for my next box!

June 23, 2026
Unprompted review
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Reply from Elia

Hey Sofia! Thank you so much for your kind words and we are so glad to hear that you love your monthly boxes and are being well after. If you ever have any issues or need to change anything just let us know! Love Elia xox

Rated 1 out of 5 stars

No email response and poorly made lingerie!

I sent an email about 2-3 days ago regarding my order, with no response. Not only did I not get the colour I asked for (I was given light blue and white instead of dark shades), but the quality was awful, with loose thread, finishing issues and extra lace that they had forgotten to cut off. Considering they advertise this email as their point of contact, I’m confused as to why I have yet to receive a response. It is evident that both their quality control and customer service are not up to standard.

June 21, 2026
Unprompted review
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Reply from Elia

Hey, I'm sorry to hear you haven't had a good experience. Can you email us again and specifically ask for Summer and I will look into this for you. Thank you

Rated 5 out of 5 stars

GREAT QUALITY ADORABLE PACKAGING

AAA omg my boyfriend keeps ordering me these and the quality is incredible. As a curvy girl i adoreeeee receiving these adorable themed lingerie packages that make me feel so confident. They have given me such a confidence boost and are true to size. We upped our subscription from monthly to twice a month as im addicted. Cute extras, cute packaging, great feeling. Thankyou !!!

June 20, 2026
Unprompted review
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Reply from Elia

Hi Lily, we are so glad to hear that you are loving the sets you are receiving and that they make you feel confident. And wow twice a month?! that's amazing! Thank you! Love Elia xox

Rated 4 out of 5 stars

Sam has been an absolute angel

Sam has been an absolute angel, sorted my mistake on delivery address as I put the an old one on the order, great service and very pretty boxes with a few extras in there for my wife.

June 19, 2026
Unprompted review
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Reply from Elia

Hi Chris, its Summer lol but thank you for your kind words. I'm glad I could sort things out for you and I am glad you both loved the boxes :)

Rated 5 out of 5 stars

I put in my style and size preference…

I put in my style and size preference and every single month a new box arrives, each as gorgeous as the last month but never repeated, opening my monthly Elia box has become an event amongst my friends and boyfriend is excited about it!

June 12, 2026
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Reply from Elia

Hi Rainy, thank you for your kind words, we are so glad to hear you are all loving the box and the variety. If you ever need help or have any questions please reach out to us :) Love Elia xox

Rated 4 out of 5 stars

Beautiful underwear

The underwear is beautiful I had a problem work the knickers not dotting because I ordered the wrong size, they went above and beyond to send me a new pair one eight size at no extra cost, absolutely fantastic customer care and so helpful

May 21, 2026
Unprompted review
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Reply from Elia

Hi, thank you so much for your kind words and of course we are here to help :) Love Elia xox

Rated 5 out of 5 stars

The subscription is a wonderful present…

The subscription is a wonderful present every month. Always beautiful and is something to look forward to.

June 8, 2026
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Reply from Elia

Hi John, thank you so much for your kind words. If you ever need any help with anything just let us know :) Love Elia xox

Rated 5 out of 5 stars

My wife has been receiving monthly sets…

My wife has been receiving monthly sets of underwear. The sets have always been very pretty and delicate, femininity personified.
It’s true to say I’ve had to contact Elia on sizing issue, but I couldn’t be happier with the service received from Stacey in customer support. Excellent, first class.
The underwear makes my wife feel fantastic, that makes the subscription worthwhile.

June 5, 2026
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Reply from Elia

Hi John , thank you for your kind words. We are glad to hear you and your wife are loving the sets and we are glad she feels amazing in them. Always here to help and I will pass your kind words onto Stacy. Love Elia xox

Rated 4 out of 5 stars

Beautiful items

Beautiful items, but sometimes the fit can vary.

June 12, 2026
Elia logo

Reply from Elia

Hi Catherine, Thank you for your kind words. If you ever have issues with the sizing just let us know and we will see what we can do for you :) just email us at info@elia.boutique xox

Rated 5 out of 5 stars

Beautiful sets

Beautiful sets, love the monthly subscription as its something to look forward to.

June 11, 2026
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Reply from Elia

Hi Tyler, thank you for your kind words. We hope to keep surprising you :) x

Rated 5 out of 5 stars

Superb company.

Superb company.
Lovely products that my wife is very pleased with.
Every delivery has been beautifully packaged with lovely attention to detail.
Great communications - when I first placed my order I inadvertently paid twice, and they contacted me immediately to ask if this was intentional and then refunded the second payment on the same day.
Could not recommend highly enough.

June 5, 2026
Unprompted review
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Reply from Elia

Hi Billy,

Thank you much for your kind review. I'm so glad that we were able to pick up and sort the issue out for you quickly. I will get your next order put aside for you ready next week :) and of course if you ever need to change anything or need help with anything just let us know. Love Elia xox

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