Elia Reviews 

Complete scam! Be very careful! The bra recieved on first order is horrendous quality. Horrible cheap, rough nylon with no give. Completely sized wrong and unwearable. On trying to return and cancel subscription i have been completely ignored. They have even taken a second payment now which I have had to report as fraud due to them ignoring all communications to cancel. All emails to info@ ignored. Messages to their fake helpdesk ignored except for one. I had, again, asked to cancel - about 2 days later I had a message saying 'may I ask if everything is OK with your box? Is there anything I can help with?'. Completely random as my message was to cancel and return the terrible items. Obviously I replied negatively which has, yet again, been ignored. I can only assume all other reviews are fake. DO NOT BUY OR SUBSCRIBE TO THIS!!!! YOU HAVE BEEN WARNED!

I decided to treat myself to the Secret Garden set and further subscriptions. After placing the order it arrived much quicker than I expected it to.
The size of the bottoms are true to size and the over all quality of both bra and bottoms are really good.
I had made a mistake with the size of the bra and emailed to find out how I could go about sending it back for an exchange. Stacy got back to me very quickly and although they didn't have my exact size, Stacy suggested I might like to try the "sister" size to my usual size. I went up a band size and down a cup size in the hopes that would fit just as well. That was then sent out super speedily and fits perfectly.
Thank you for great service. I'm looking forward to my next delivery!

Very good products and the team is so helpful, patient and accomodating.

I had issues with the bra size on the set I had purchased but they dilligently worked with me to help me find the correct size.

Excellent support and product, would 100% reccomend.

Really disappointed in the quality. The sheer textile is quite pretty, but the back of the pants and bits of the bra besides the sheer cups, are awful and look like they belong on a costume. After buying lots of good quality lingerie from Lounge lately I thought this would be a nice way to keep getting regular pretty sets for a decent price, but my god please just shop at lounge. You'll get similar (better) designs, made with quality materials that actually look and feel good.

Absolutely beautiful lingerie. Such a shame it took just under 3 weeks from ordering to arrive.
With this said, their customer service team are really understanding and friendly.

The company are a scam do not touch them with a barge pole, they took money I didn't get the products paid £31 and they gave me a refund of £6.40, do not get anything form them they will rob you blind.
DO NOT GET ANYTHING FROM THEM.

So difficult to get this right (with both style, taste, and size) and somehow they have and then some! They’ve managed to design a surprise box of lingerie which is so classy and fits like a glove. Such a wonderful idea to subscribe to something elegant just for you as a treat each month and the packaging is so cute. Also super responsive on Instagram! Definitely keeping my subscription 🩷

A bit of a rocky start but down to royal mail who are dyer atm in all respects. Customer Service absolutely fantastic at Elia. I actually really enjoyed my conversations with Summer, it felt like actually talking to someone who cares. People are so quick to write off companies at the slightest inconvenience but forget to give newly established or small run business's a chance and grace. Make sure you MEASURE your size to avoid the faff of replacement. We all know as women that it doesn't matter what cup and back we think we are, they change from different companies. My fit was actually perfect, comfortable and I'm feeling rather special wearing a matching fancy set. The little extras are a cute touch, but I can't believe people are leaving out stars because they didn't get the same colour bobble or one less faux petal. BE REAL you are buying lingerie everything else is a bonus. Quality is beautiful, quaint and cute little touches, I love the whole seasons theme, I just think it's a fabulous idea. And I love having something to look forward to every month. Very happy and loyal customer, I wish you all the best.

Very nice sets … fantastic customer service probs the best I’ve had! Lovely overall

Beautiful lingerie that fits perfectly. Don’t know I’m wearing it.

Saw this company online and was sceptical but loving nice lingerie I would give it a go. Order is simple they ask sizes obviously and preference to briefs. It’s comes boxed beautifully and when opened it looks fantastic. A nice little right up with little keepsake flowers and petals that can be scattered on a bed or floor to create ambiance. There’s beautiful bra and panties and scrunchie which coordinates to your colours. This month I even had stockings in the box. It’s a real confidence boost it makes you feel fabulous and feminine. It’s top quality and well made can’t recommend enough. Thank you so much

Good quality, nice fabrics and colours .
Good communication!!!

The quality has dropped with the majority of the bras now losing the underwire. Recently the wrong pants have been sent but hopefully that will be rectified this month

Just received my first box I got a monthly subscription omg so cute and it came with so many cute little extras I got a snack body oil and a scrunchie they also put in an extender for the bra in case it needed to go up in size so thoughtful great value for money

I signed up to the subscription boxes with my usual bra size - however when it arrived the bra was too small. I contacted the customer service team who immediately asked for my measurements; replaced the order and allowed me to keep the first set which I gifted to my daughter! Very pretty styles, boxed and packaged beautifully in a pretty little box with free face cream and hair scrunchie. Feels like a real treat!

The choice is so different every month. The staff are SO helpful and lovely. Make it easy to change sizes or pause the subscription. Every bra I’ve had has been soft and gorgeous quality!

I love these boxes and the products. Just beautiful but i find the lace very hard and irritating on the waistband and where edges meet my skin. I have washed sets but the lace is quite irritating, I would love if it waa softer.

I absolutely love my subscription, the quality of the underwear is excellent. They fit perfectly and they are so pretty, I am now on my 4th box and I haven't been disappointed yet.
So I highly recommend joining

The sets are always stunning and amazing quality. Great customer service as well 👍

Started off okay with first box. 2nd box virtually identical to the first. Followed their instructions on how to cancel, in accordance with their policies. Numerous emails, no replies and still taking money- SCAMMERS. AVOID