Banner for Elia

Elia Reviews 146

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 93 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often describing them as beautiful, high-quality, and comfortable. Many appreciate the thoughtful packaging and the little extra treats included in their orders, which make the experience feel special and boost their confidence. The customer service is also frequently praised for being helpful, patient, and quick to respond. However, some people were dissatisfied with their subscription experience, noting issues with receiving identical items in consecutive boxes or items that did not match their style preferences. A few customers also experienced problems with inaccurate sizing, finding that the lingerie did not fit as expected despite following size guides. There were also occasional concerns about order fulfillment, with some reporting delays or missing items, and a few mentioned difficulties with customer service responsiveness in these instances.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and design. Many customers praise the beautiful,... See more

Quality

Customers consistently note positive experiences with quality, praising the beautiful and well-made lingerie,... See more

Subscription

People report ambiguous experiences with subscription. Many customers express delight, calling it a "personal... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praise the team as understanding,... See more

Order

Consumers find order experiences to be ambiguous. While some customers report quick delivery, with orders... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I really enjoy my gift to myself each month. Pros: always something different I never buy anything padded so suits me. I have a lovely collection of lingerie that makes me feel beauti... See more

Rated 4 out of 5 stars

I've been getting a subscription box for close to a year now and I've got to say its been getting better and better. I definitely feel like the quality of the pieces have increased and I have so many... See more

Rated 5 out of 5 stars

From the moment my wife opened the box, she said absolutely amazing, really pretty and very good quality. Over the years I have bought her - my wife - some beautiful sets of quality lingerie. But I re... See more

Company replied

Rated 5 out of 5 stars

So difficult to get this right (with both style, taste, and size) and somehow they have and then some! They’ve managed to design a surprise box of lingerie which is so classy and fits like a glove. Su... See more

Company replied



Contact info

4.0

Great

TrustScore 4 out of 5

146 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

From the moment my wife opened the box

From the moment my wife opened the box, she said absolutely amazing, really pretty and very good quality. Over the years I have bought her - my wife - some beautiful sets of quality lingerie. But I recently discovered Elia Boutique and to be honest the first set exceeded my expectations, the look on her face was priceless. I look forward to the next set. They compliment her body, and make her look more fabulous. Roll on the next delivery.

May 8, 2026
Unprompted review
Elia logo

Reply from Elia

Hi Steve, awwww I'm glad to hear that your wife loves the sets and you are both happy with them. You sound like 1 happy chappy! If you ever have any issues just let us know. Elia xox

Rated 5 out of 5 stars

Set this subscription up for my wife

Set this subscription up for my wife, got her first set last month and she absolutely loved them.
They fit well and are of good quality, very pleasing to the eye, I look forward to the next set and my wife can’t wait either.

April 24, 2026
Unprompted review
Elia logo

Reply from Elia

Hi William, thank you so much for your kind words. We are so glad to hear that you and your wife love them. Of course if you need help with anything just let us know :) Love Elia x

Rated 5 out of 5 stars

Beautiful lingerie

Beautiful lingerie. Very pretty, extremely comfortable.
Lovely boxes with extra treats in too .
I love receiving my box every month .
I would definitely recommend.

April 30, 2026
Unprompted review
Elia logo

Reply from Elia

Hi Michelle, thank you so much for your kind words and we are so glad to hear you are loving the boxes. If you ever need any help with your order/subscription just give as a message :) Love Elia xox

Rated 5 out of 5 stars

All good

All good just started the subscription but well happy at the moment

May 13, 2026
Unprompted review
Elia logo

Reply from Elia

Hi Wayne, thank you for your kind words. If you ever need help with anything, need to know something or wish to change something just let us know :)

Rated 5 out of 5 stars

Beautiful Lingerie & excellent quality

Beautiful Lingerie & excellent quality. Love the little extras included in the gift box. IBrilliant staff, friendly & really helpful. Prompt service. Would highly recommend this company.

May 12, 2026
Unprompted review
Elia logo

Reply from Elia

Hi Amanada, thank you so much for your kind words and we are so glad you are loving your boxes. Of course if you have any problems or questions just let us know! Love Elia xox

Rated 5 out of 5 stars

I really loved the first box the…

I really loved the first box the quality is excellent. Everything is so pretty unlike anything you can buy in a store. The packaging was so nice the little extras make the whole experience of getting new underwear feel special. Can't wait for the next box

April 25, 2026
Unprompted review
Elia logo

Reply from Elia

Hi Claire, thank you so much for your kind words. We are so glad you love the little extras and the feeling you get! :) Love Elia xox

Rated 5 out of 5 stars

Wow what a wonderful piece of lingerie

Wow what a wonderful piece of lingerie, just the little added extras just make your wife feel special. Maybe some beauty samples face cream eye mask ,face mask samples make that added specialness

May 9, 2026
Elia logo

Reply from Elia

Hi Matt, thank you for your kind words. Send us an email to info@elia.boutique, ask for Summer and I will see what I can do for your next box :)

Rated 5 out of 5 stars

Love, love, love, couldn't recommend it more

I've had a monthly subscription for over a year, and it's been such a good investment. I've loved every set, even in colours I never thought I would wear. And the little treats they leave in their boxes are so nice... I have a scrunchie collection now, ready for the summer! Love, love, love, couldn't recommend it more.

May 8, 2026
Elia logo

Reply from Elia

Hi! Thank you so much for your kind words. If you ever need help with anything just let us know :) Love Elia xox

Rated 3 out of 5 stars

Good product, late delivery

Love the product, wife always looks forward to it arriving

2 months in a row I’ve needed to chase for delivery as not arriving when it should

May 7, 2026
Elia logo

Reply from Elia

Hi Rob, I have sent you an email. Summer :)

Rated 5 out of 5 stars

Quality

Excellent customer service and great quality products

May 7, 2026
Unprompted review
Elia logo

Reply from Elia

Hi Peter, thank you so much for your kind words. And of course if you ever need help just let us know :) Love Elia xox

Rated 5 out of 5 stars

Received my order today

Received my order today. Stunning. Contacted customer service due to briefs being a little snug (my fault). They have amended my future orders to the next size. Lovely messages and quick response. Cannot wait for my next delivery. Thank you.

May 5, 2026
Unprompted review
Elia logo

Reply from Elia

Hi Sandra, thank you so much for your kind words. And of course if there are any issues ust please let us know :) x

Rated 1 out of 5 stars

What a rip off

What a rip off, says £20 per month then they take over £30 off your card for the second order, the underwear is the flimsy type you can can get off of Temu cheaper, dont waste your money!

May 5, 2026
Unprompted review
Elia logo

Reply from Elia

Hi Jay, please email info@elia.boutique and ask for Summer and I will look into this for you. In terms of the £20.00 then £30.00 the 1st box is an introductory offer which then goes up, this is stated in the terms & conditions on the website and also as you check out. But please send over an email and I will see what I can do :)

Trustpilot is assessing this review in accordance with our flagging process.

Rated 5 out of 5 stars

Very happy!

I decided to treat myself to the Secret Garden set and further subscriptions. After placing the order it arrived much quicker than I expected it to.
The size of the bottoms are true to size and the over all quality of both bra and bottoms are really good.
I had made a mistake with the size of the bra and emailed to find out how I could go about sending it back for an exchange. Stacy got back to me very quickly and although they didn't have my exact size, Stacy suggested I might like to try the "sister" size to my usual size. I went up a band size and down a cup size in the hopes that would fit just as well. That was then sent out super speedily and fits perfectly.
Thank you for great service. I'm looking forward to my next delivery!

April 29, 2026
Unprompted review
Elia logo

Reply from Elia

Hi Kayla, thank you much for your kind words and I'm glad we could help you. I will pass your kind words onto Stacy :) Summer x

Rated 5 out of 5 stars

Very good products and the team is so…

Very good products and the team is so helpful, patient and accomodating.

I had issues with the bra size on the set I had purchased but they dilligently worked with me to help me find the correct size.

Excellent support and product, would 100% reccomend.

April 27, 2026
Unprompted review
Elia logo

Reply from Elia

Hi, I'm so glad I could help you to find the right size in the end. If you ever have any issues please let me know and thank you for being with us :) Summer x

Rated 2 out of 5 stars

Polyester nightmare

Really disappointed in the quality. The sheer textile is quite pretty, but the back of the pants and bits of the bra besides the sheer cups, are awful and look like they belong on a costume. After buying lots of good quality lingerie from Lounge lately I thought this would be a nice way to keep getting regular pretty sets for a decent price, but my god please just shop at lounge. You'll get similar (better) designs, made with quality materials that actually look and feel good.

April 25, 2026
Unprompted review
Elia logo

Reply from Elia

Hi Lizzie, I'm sorry to hear you weren't happy with the quality. Can you kindly send over an email to info@elia.boutique and make it out to Summer and I will look into this for you. Thank you :)

Rated 4 out of 5 stars

Absolutely beautiful lingerie, shame about delivery

Absolutely beautiful lingerie. Such a shame it took just under 3 weeks from ordering to arrive.
With this said, their customer service team are really understanding and friendly.

April 24, 2026
Unprompted review
Elia logo

Reply from Elia

Hi Sophie, I'm sorry to hear about your order being delayed. Unfortunately this is something that was out of our control due to slight delays in our deliveries. If you ever have any issues. Can you pop over an email for the attention of Summer and I will have a look at your order. Info@elia.boutique :)

Trustpilot is assessing this review in accordance with our flagging process.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look