Banner for Elia

Elia Reviews 

206
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 126 reviews, reviewers had a great experience with this company. Customers consistently praise the incredible quality of the gorgeous lingerie subscription boxes, noting the stunning packaging and delightful extra treats included in every delivery. Consumers also deeply appreciate the remarkably helpful support team that quickly resolves sizing and delivery questions, making the whole subscription feel truly special and rewarding. However, some customers also noted occasional issues with wrong items or unexpected sizing discrepancies in their monthly orders. A few people experienced frustrating shipping challenges or fitting problems that ultimately made certain garments completely unsuitable for their personal needs.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting that the underwear sets are stunning,... See more

Quality

People report positive experiences with quality, highlighting that the garments are well-made, comfortable,... See more

Subscription

Customers report great satisfaction and appreciation with the subscription service, highlighting the... See more

Customer service

Reviewers highlight positive aspects of customer service, describing it as quick, extremely kind, and prompt... See more

Order

Consumers have mixed feelings regarding their order experiences. On one hand, many reviewers praise the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

AAA omg my boyfriend keeps ordering me these and the quality is incredible. As a curvy girl i adoreeeee receiving these adorable themed lingerie packages that make me feel so confident. They have give... See more

Company replied

Rated 5 out of 5 stars

So difficult to get this right (with both style, taste, and size) and somehow they have and then some! They’ve managed to design a surprise box of lingerie which is so classy and fits like a glove. Su... See more

Company replied

Rated 5 out of 5 stars

I ordered lingerie from here every other month for about 18months. Had some lovely selections that my wife and I enjoyed very much. What was even better was their customer service. They are PHENOMENAL... See more

Company replied

Rated 5 out of 5 stars

Saw this company online and was sceptical but loving nice lingerie I would give it a go. Order is simple they ask sizes obviously and preference to briefs. It’s comes boxed beautifully and when opene... See more

Company replied



Contact info

4.2

Great

TrustScore 4 out of 5

206 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(206)

121 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Not big chest friendly

It’s a very nice idea and very pretty products. however it’s not big chest friendly, sizing goes up to E cup. They should consider making bigger sizes, for some women have bigger chests.
Quite disappointing and a real shame as I would love to buy from them

September 10, 2026
Unprompted review
Elia logo

Reply from Elia

Hi Isla,

Thank you for the feedback - we do offer up to 42F currently, it's just split in to different products due to limitations with our website (how many different options are available for each product).

Regarding larger sizes, we'd absolutely love to offer these, and do plan to do so in the future.

We're a small business, and to offer well fitting, supportive sets for larger chests it requires a moderate redesign of our sets, and once we're able to do so we absolutely will be offering as many sizes as we can! Lingerie design and manufacturing has a very high barrier to entry and would require significant investment on our side that we're working towards but can't currently. If we were to grow in to a larger brand we'd ensure we buck the trend of any bigger, mainstream brands, not offering diverse and full size ranges.

We do appreciate the feedback, and would ask you to consider amending your review, as we fully agree with you! We just have to work with what's possible for us right now.

Thanks,

Elia Boutique Team

Rated 5 out of 5 stars

Such a wonderful company

Such a wonderful company! Super comfy and beautiful lingerie sets, the parcels come with little goodies like flowers and face masks - all vegan which is so considerate! The sets fit perfectly and are so soft and cosy. The designs are unique and delicate, the bra bands are flexible which makes them breathable and comfy. I can’t wait to receive more, it’s such a fun parcel to receive and open every month!

September 9, 2026
Unprompted review
Elia logo

Reply from Elia

Hi Sal, awwww thank you for your kind words! We like to keep everything friendly for everyone including our little furry ones. We are glad that you are loving everything and that your are enjoying your monthly boxes! Love Elia xox

Rated 5 out of 5 stars

Happy man

Easy to set up and easy to make changes to your order each month.
Been ordering now for my partner for a few months now.
Absolutely quality items the colours the materials. Very nice
Shes happy I'm very happy
A new adventure every month.

September 9, 2026
Unprompted review
Elia logo

Reply from Elia

Hi Steve! We are glad to hear you are finding things easy to navigate and that your partner is loving the sets (as well as you) we hope you continue to enjoy your adventures! Love Elia xox

Rated 5 out of 5 stars

Great underwear great fit style colours…

Great underwear great fit style colours never had a issue love receiving my box every month my underwear drawer look better than it has done in years

September 9, 2026
Unprompted review
Elia logo

Reply from Elia

Hi Deborah, thank you for your kind words and we are so glad to hear you are loving the sets. Love Elia xox

Rated 5 out of 5 stars

Amazing customer service!

I wanted to get a subscription for my wife. Having recovered from breast cancer finding underwear is sometimes difficult due to the surgery. After ordering a single purchase, my wife received a beautiful set with a couple of added gifts.. the presentation was great. Unfortunately the fitting didn’t work for my wife. Elia boutique’s customer service was second to none though. After trying to find an alternative solution and even recommending alternative companies who specialise in post op underwear they even sent a goodie box to cheer her up.. an amazing gesture. Highly recommend ❤️

August 27, 2026
Unprompted review
Elia logo

Reply from Elia

Hi Tim, I'm so glad you have had a positive experience with us, I am sorry that we couldn't help but I do hope that some of the suggestions/companies I mentioned can help. Of course we are always here if you need advice. But I'm happy that the goodie box was well received by your amazing wife! Both of you look after yourself and take care. Summer xox

Rated 5 out of 5 stars

Arrived quickly and was a very cute…

Arrived quickly and was a very cute surprise. I’ve ordered the monthly subscription and never know what I’m getting. What I received is something I would have never chosen myself and I loved it. The quality is great and the fit is perfect. Very fun buy!

August 5, 2026
Unprompted review
Elia logo

Reply from Elia

Hi Heather, thank you for your lovely review! We are happy to hear you are loving the boxes and the styles you are receiving :) Love Elia xox

Rated 2 out of 5 stars

I didn’t get what I ordered as I only…

I didn’t get what I ordered as I only wear briefs they sent me tong I don’t wear or ask for . They replied and said that they cannot guarantee what you ask for!! What’s the point then ordering if you can’t satisfy your customers needs!!!

Little update I have contacted customer service and they said it is what it is so basically you don’t get what you paid for!!!

This is the reply from your customer service!!!

Hi Grace,

Thanks for getting in touch, and I’m sorry you’re disappointed with the bottoms in your box.

I'd like to gently clarify that while we do our best to follow your preferences, briefs and thongs aren’t guaranteed as we need to send what’s available in your size when your box is being packed.

That said, I’ve made a note on your account to send briefs for your future boxes whenever we have them available in your size, so the team will keep this in mind when packing your orders.

I’m sorry again for the disappointment, and hopefully we can get you a pair of briefs in your next box. 😊

--

Warm regards,
Stacy
Customer Support Associate

August 22, 2026
Unprompted review
Elia logo

Reply from Elia

Hi Grace, I'm sorry to hear you haven't received your preference. If you send us an email at info@elia.boutique and ask for Summer and I will look into this for you :)

I have sent you an email regarding this as I haven't spoken to you. Please check your emails. Summer

Rated 5 out of 5 stars

A million dollar fit!

I love recieving these through the post. The fit is perfect and is even better than the high street. Mine make me feel like a million dollars. Confidence has levelled up!

August 24, 2026
Unprompted review
Elia logo

Reply from Elia

Hi Olivia! We are so glad you are loving the boxes and that they have given you a confidence boost! Love Elia xox

Rated 5 out of 5 stars

My wife loves the quality of the…

My wife loves the quality of the product and the team go above and beyond when we moved address and solved the issue quickly

August 24, 2026
Unprompted review
Elia logo

Reply from Elia

Hi Kieran, we are so happy to hear that your wife is loving the sets and of course we are always here to help! Love Elia xox

Rated 5 out of 5 stars

Have had two of these so far the fit is…

Have had two of these so far the fit is perfect on both and they are so beautiful ❤️ lovely little box to get each month also love the satin scrunchys that came with, soooo cute

August 21, 2026
Unprompted review
Elia logo

Reply from Elia

Hi Roisin! Thank you so much for your kind review. We are so happy to hear that everything is fitting well and you are loving the boxes! Love Elia xox

Rated 5 out of 5 stars

Beautifully designed…

You’re lingerie is beautifully designed and well stitched, attractively packaged with the little extras that that make each box feel special, on one bra the underwire started coming out, I can fix it no problem. Perhaps a tiny touch of stretch in the bra might be helpful as I cant decide if I’m better off with a 34B or C , I’m really looking forward to receiving my next set xxx

August 7, 2026
Elia logo

Reply from Elia

Hi Ciaran, thank you so much for you sweet review! If you ever have any issues with the lingerie then please do send us a message and we will get it sorted for you, the same for the sizing, it is something we can discuss :) but we are glad to hear you are loving the boxes and that you look forward to receiving them! Love Elia xox

Rated 3 out of 5 stars

Some teething troubles but generally good

It's ok. the first box or two is great until you realise it's the same underwear every month just in increasingly ugly colours. Also I specifically asked not to have thongs yet I got sent them. And a couple of the bras really looked awful on me so I asked them not to send that style again..but yep, they kept sending them. I feel a little conned tbh by this. All jazz hands at the beginning but it's just cheap stuff in the end.

UPDATE: A very nice person got back to me with refunds for unwanted underwear and apologies. I would hasten to add that the question of style of underwear and colours is my personal one - and that the actual service - packaging and customer service is overall good and I wouldn't want anyone not to take up a subscription because of my review. I enjoyed it while it lasted for me - and I did get some nice undies out of it! I have amended my rating as a result.

August 17, 2026
Unprompted review
Elia logo

Reply from Elia

Hi Anna, I'm sorry to hear that you haven't had a good experience and that you weren't getting your preference bottoms. If you email info@elia.boutique and ask for Summer then I will look into this for you :) thank you

Thank you for your updated review and I am very glad I could rectify this for you :) Summer x

Rated 2 out of 5 stars

Some of the underwear is lovely but I’m…

Some of the underwear is lovely but I’m a size 10 weighing 9stone 5 and the Large was just not big enough. Seemed crazy! Also a lot of the same designs

August 6, 2026
Elia logo

Reply from Elia

Hi Leanne, I'm sorry to hear you haven't had a good experience. Of course we would love to rectify this for you. If you send us an email to info@elia.boutique we will look into this for you

Rated 5 out of 5 stars

I love this lingerie box

I love this lingerie box. The underwear was stunning, beautifully made and designed, excellent quality. Fitted perfectly and to size. Beautifully wrapped with lovely little gifts and accessories and delivered every month.

July 1, 2026
Unprompted review
Elia logo

Reply from Elia

Hi Rebecca, thank you so much for your kind review and kind words. We are so glad to hear that you are loving the boxes :) Love Elia xox

Rated 5 out of 5 stars

Love pretty

Love, love, love my monthly boxes. Really pretty and good quality !!!

August 7, 2026
Elia logo

Reply from Elia

Hi Rachel! thank you so much for your kind review, we are so happy that you are loving your monthly boxes! Love Elia xox

Rated 5 out of 5 stars

Excellent service

Such quick, friendly and professional service! I contacted Elia Boutique by email on Sunday evening and the problem was solved first thing Monday morning by Stacy.
Also beautiful online presence!

August 10, 2026
Unprompted review
Elia logo

Reply from Elia

Hi Anna, thank you so much for your kind words. We are so happy to hear that everything was sorted for you quickly by Stacy. I will be sure to pass this onto her :) Love Elia xox

Rated 5 out of 5 stars

So worth the price!

The set I've received is so beautiful and well made. They are extremely comfortable and fit like a dream! I feel so confident wearing them. I love the little gifts you get in the box and so worth the price! I can't wait to receive more! Customer service is really quick when there's an something needing clearing up and they are extremely kind. Thank you ❤️

August 7, 2026
Unprompted review
Elia logo

Reply from Elia

Hi Leah! Thank you so much for your sweet review. We are so happy to hear that we tick your boxes in all areas. And of course we are always here if you need us :) Love Elia xox

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look