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Elia Reviews 

175
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 113 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality and beautiful designs of the products, often highlighting the attention to detail in items and packaging. Many enjoy the surprise subscription boxes, which frequently include delightful treats, and commend the excellent, responsive customer service for resolving concerns and ensuring satisfaction. However, some customers experienced issues with product quality, reporting loose threads or items losing underwire, and found sizing inconsistent. A few also noted slow order processing, with items arriving late or not as expected, and desired more product variety.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the beautiful, high-quality lingerie... See more

Quality

Consumers find quality to be positive, with many reviewers praising the beautiful, detailed, and stunning... See more

Subscription

Users describe positive interactions with subscription, with many highly recommending it and expressing... See more

Customer service

Clients share positive opinions on customer service, with many reviewers describing it as excellent, amazing,... See more

Order

Customers had ambiguous experiences with order, with some expressing satisfaction and looking forward to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I've been getting a subscription box for close to a year now and I've got to say its been getting better and better. I definitely feel like the quality of the pieces have increased and I have so many... See more

Rated 5 out of 5 stars

AAA omg my boyfriend keeps ordering me these and the quality is incredible. As a curvy girl i adoreeeee receiving these adorable themed lingerie packages that make me feel so confident. They have give... See more

Company replied

Rated 5 out of 5 stars

So difficult to get this right (with both style, taste, and size) and somehow they have and then some! They’ve managed to design a surprise box of lingerie which is so classy and fits like a glove. Su... See more

Company replied

Rated 5 out of 5 stars

Best decision I have ever made, I absolutely love getting these boxes through each month - they're always new and interesting, always utterly stunning pieces and extremely well priced. Much cheaper a... See more

Company replied



Contact info

4.1

Great

TrustScore 4 out of 5

175 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 76% of negative reviews

Typically replies within 24 hours

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4.1

All reviews

(175)

111 reviews in the last 12 months

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Rated 5 out of 5 stars

Lovely cute lingerie

Lovely cute lingerie, was so blown away by my first box, underwear was beautiful size was perfect! Even had some cute little extras in the box too coffee bag, scrunchie and chocolate. Can’t wait for my next box to arrive! Xx

January 6, 2025
Unprompted review
Rated 5 out of 5 stars

I recieved my first box and I was blown…

I received my first box and I was blown away by the quality and ideal self care treat. The set I received was beautiful and the additional touches like the scrunchie and tea sample was so nice.
Can't recommend enough for a little treat for yourself and a pick-me up

January 9, 2025
Unprompted review
Rated 2 out of 5 stars

Inconsistent and wrong sizing

The idea is good and the lingerie is nice. However, I have received the wrong size twice now. I had to pay the postage in order to get an exchange for one of the boxes. The second one I have reported but it seems they will not do anything about it. I am not sure what's the point of paying £24.99 for a mystery lingerie box if the items don't fit and the sizes are inconsistent. None of the bras actually had a size tag either, it has been cut off. If this could be sorted, it would be a good service, but in the present circumstances it's not worth it.

January 6, 2025
Unprompted review
Elia logo

Reply from Elia

Hi! We're so sorry to heard that, please get in touch with us again at info@elia.boutique, and we'll be happy to arrange replacements for the sizing issues and rectify this for you, as we certainly want a better experience for you! Thank you for your review, and for being a part of Elia

Rated 5 out of 5 stars

Absolutely stunning box sets

Absolutely stunning box sets. I have subscribed to the monthly set and so far each box has been amazing. Perfect fit with good quality material that is very soft on the skin. Plus a whole lot of extra goodies that come with the box as well, which make for the perfect 'me day' when you just need to look after yourself. Will keep my subscription until I have every set!

November 13, 2024
Unprompted review
Rated 5 out of 5 stars

customer service and quality

so this company is very good and run by very kind happy and helpful people, i got an order which was the monthly subscription mystery boxes and it was beautiful but i had picked the wrong size and had to get the sizing changed due to it being a monthly subscription however you cant do that on the website which i would say is the only flaw alas the customer help email were very understanding and helpful showing me that they really do care about their customers and the quality they will experience with their brand cant wait for my next box x 14-11-24
update XD so not only did i get a refund for my first box but they sent me a whole new set so i got two this month and the new sizes fit perfectly, even prettier than my original package, very very very pleased with this company with the people and the items received 26-12-24

November 14, 2024
Unprompted review
Rated 5 out of 5 stars

This has been my favourite purchase of…

This has been my favourite purchase of 2024, and will continue to keep getting this throughout next year! I love love love the company. The people are lovely the sets are stunning. 10/10 and have recommended to my friends also! So worth the price.

December 6, 2024
Unprompted review
Rated 1 out of 5 stars

Sizing way off

My husband got me a set from here, opened it and could clearly see it wouldn’t fit. The cup size is well off and it didn’t even have a size label in to show the sizes. Odd not to have a size label, the box was full of random stuff eg coffee bags, plastic leaves and scrunchie, didn’t understand the reason behind plastic leaves it was just not needed. Wouldn’t ever use again. Waste of money

December 2, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing

I have struggled to find underwear that’s as comfortable while making me feel so confident. The lingerie is great quality and is totally true to size so have no fear when ordering from Elia. Cannot recommend enough xx

December 2, 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful lingerie

Beautiful lingerie, great sets well presented and priced, brought for my wife she looks stunning in the new sets every month great service

October 15, 2024
Unprompted review
Rated 5 out of 5 stars

Oh la la!

I have just received my 2nd subscription box and absolutely love it! In my first box, the knickers were a bit on the small side so I contacted customer service who promptly replied and updated the size for me. I also love the little treats in the box too. Would recommend for treating yourself or your significant other.

November 13, 2024
Unprompted review

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