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Elia Reviews 

175
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 113 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality and beautiful designs of the products, often highlighting the attention to detail in items and packaging. Many enjoy the surprise subscription boxes, which frequently include delightful treats, and commend the excellent, responsive customer service for resolving concerns and ensuring satisfaction. However, some customers experienced issues with product quality, reporting loose threads or items losing underwire, and found sizing inconsistent. A few also noted slow order processing, with items arriving late or not as expected, and desired more product variety.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the beautiful, high-quality lingerie... See more

Quality

Consumers find quality to be positive, with many reviewers praising the beautiful, detailed, and stunning... See more

Subscription

Users describe positive interactions with subscription, with many highly recommending it and expressing... See more

Customer service

Clients share positive opinions on customer service, with many reviewers describing it as excellent, amazing,... See more

Order

Customers had ambiguous experiences with order, with some expressing satisfaction and looking forward to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I've been getting a subscription box for close to a year now and I've got to say its been getting better and better. I definitely feel like the quality of the pieces have increased and I have so many... See more

Rated 5 out of 5 stars

AAA omg my boyfriend keeps ordering me these and the quality is incredible. As a curvy girl i adoreeeee receiving these adorable themed lingerie packages that make me feel so confident. They have give... See more

Company replied

Rated 5 out of 5 stars

So difficult to get this right (with both style, taste, and size) and somehow they have and then some! They’ve managed to design a surprise box of lingerie which is so classy and fits like a glove. Su... See more

Company replied

Rated 5 out of 5 stars

Best decision I have ever made, I absolutely love getting these boxes through each month - they're always new and interesting, always utterly stunning pieces and extremely well priced. Much cheaper a... See more

Company replied



Contact info

4.1

Great

TrustScore 4 out of 5

175 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 76% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.1

All reviews

(175)

111 reviews in the last 12 months

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Rated 5 out of 5 stars

I've had great experience with this…

I've had great experience with this company. When my first order came and I realised it was the wrong size, they were easy to contact and changed it for me . Since then they fit me perfectly. The underwear is of great quality and always come packed with care.

November 1, 2024
Unprompted review
Rated 5 out of 5 stars

The most recent box I have recieved has…

The most recent box I have recieved has been by far my favourite ! It was beautiful.
This is box number 4 I believe ! Only once was I slightly disappointed with 2 pairs of underwear being sized a lot smaller .. however as women we know what women’s sizing is like !
The company had a blip during a move but kept myself and others informed of this via email.
I continue to recommend to anyone that listens as it really is a lovely treat receiving a new underwear set every month and so reasonably priced .. plus my daughter is loving her new collection of hair scrunches !

November 11, 2024
Unprompted review
Rated 5 out of 5 stars

Treat yourself

I have nothing bad to say about this company, I am a smaller girl so I do not have any issues with the sizes. Everything comes packaged beautifully with a scrunchie and other little bits, such a nice surprise every month.

November 11, 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely terrible

Absolutely terrible. I ordered a 40E and when I got it I could tell it wasn’t my size but I tried it on anyway. Wouldn’t go near me so I tried to double check the size to see they had cut the tag off so I couldn’t see the size or supplier which was suspicious. I contacted them for a refund and they were taking forever and ignoring me so I cancelled my subscription and still waiting for a refund months later very unprofessional. Also gave it to my friend who is an A, fits her perfect.

October 22, 2024
Unprompted review
Rated 1 out of 5 stars

AWFUL DO NOT BUY

AWFUL DO NOT BUY

I purchased an order from this place on 29/08/24 after seeing them on tiktok. The website stated 2-3 day delivery and the underwear was fairly priced. A week later it hadn’t been dispatched so I contacted them and they said it would be dispatched the following day… lies! Another week had done by and it still had not shipped. After 3 weeks from when I ordered I threatened to cancel my order through my bank and then all of a sudden my order was shipped.

When the underwear did finally arrived it was awful. I had ordered two sets in a 32D. One was more like a 36A and the other was like a 30D. The items were poorly made with uneven sewing and fraying everywhere.

I requested a refund immediately after receiving the items and again it takes forever for someone to reply. I had to threaten to contact my bank again. It’s now 21/10/2024 (nearly 2 months after my order was placed) and I still haven’t received my refund

October 21, 2024
Unprompted review

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