Elite Screens Europe GmbH Reviews 

Very helpful customer service. Screen arrived in 3 days to The Netherlands, not yet tested.

Great screen, fast shipping but the parcel Tracking did not work (shipped to Germany via DHL)

Flawless transaction, fast delivery.

I've only used my new screen twice but so far so good. The delivery was impressingly quick (got it in less than 3 days!!!), the set-up was super easy with plenty of online support to see how it's done. The quality of the screen is in line with what I've paid and I've had 0 issues so far. I'm very happy with my purchase

Very good quality.

Quality product. Well packaged and on time delivery. I went with 3D Cinegrey and the picture was amazingly enhanced on my projector

Projector screen arrived well packaged with clear instructions for several different mounting options and the screen was in perfect condition. Couldn't have asked for a smoother experience.

The good, the bad and the ugly

The good
If you are in the market for a 180-inch non-motorized floor riser-up projection screen, then look no further: the Elite Screens QuickStand 5-Second Series 180" is your only choice, at a very reasonable price. For a home cinema setup, you will need a living or dedicated room of eight by five meters. The screen comes in a rugged, heavy, yet elegant 430 by 25 centimeter box, with wheels on one end and a very solid handle on the other, allowing one to position the screen at will even if you are not Arnold Schwarzenegger. Raising the screen is easy, preferably two people, and even if you stop at where the dark portion starts appearing, you still get a very significant 4 by 2.2 meter viewing area. Good 4K material viewed from between a 7 and 8-meter distance looks fabulous.

The bad
My wife and I raised the screen with much anticipation, only to freeze in disbelief at around the first fifty centimeters out of the crate: an ugly, black stain the size of a coin suddenly appeared on the upper left corner of the white screen material. We tried to blow it away, only to quickly realize that this was no dirt, but hard, dark, sand-like plastic speckles, solidly encrusted within the screen fabric. This was obviously a manufacturing defect, whereby molten plastic from somewhere had made its way onto the screen surface and had dried there. There is absolutely no way to remove the culprit with any hot, cold, wet, dry, solid, smooth, sharp, dumb or whatever other implement without running the risk of tearing the screen surface and seeing the stain turn into a hole.

The ugly
Upon informing Elite of the problem, we received an e-mail with their deep regrets and a PDF attachment with the company's official cleansing guide: water, soap, a smooth piece of cloth, rub in concentric circles... I shall stop there.

I do not deliver bad feedback lightheartedly, but in this particular case, I have no alternative, all positive aspects notwithstanding. There is a very simple, specific reason why I buy a lot in Germany: I trust German quality and customer service. That such a defect has gone through Elite's supposedly existing quality control is beyond belief as far as I am concerned.

So here we are: a sad end to what should have been a beautiful story. There is no way I can repack and send back this 80-kilogram behemoth, so in all likelihood we shall have to live with THE STAIN. It tears my heart to give Elite the worst possible rating, but I do it in the hope that it will stick out on the company's track record like the stain on the screen they sent me without prior checking, to remind them of the importance of quality control in the future.

There were problems with shipping, but customer service did their best to fix it.

Item 100% as described. Quick delivery. Good contact. Highest recommendation!

Great customer service, really helpful and friendly. Gave me clear instructions on what to do to fix an issue with my purchase.

Friendly assistance to elaborate on details and make my choice easy.
Quick shipment. Good packaging.
Awesome quality screen. Our average screen time just went up!

Perfect service and delivery.
Very helpful customer support when ordering wrong screen.
Safe delivery to Athens.
Fantastic product.

The order process and the final product are amazing. The edgeless screen fits perfectly in its frame and the set-up was easy (if you read the instructions well). Although I thought I bought a premium product, the team put a wrong address on the parcel resulting in having to deal with that, which are rooky mistakes that can easily be resolved with automation. Also that CS simply does not even respond to the email... not acceptable. Anyway the issue is sorted by myself and screen is installed. Hoping the smell will evaporate sooner than later making it a perfect product for its purpose.

Everything with my order went well, we got the 135“ Aeon Edge free with the CineGrey 3D screen. The product is great, but there are some flaws in the design. The instructions were clear and manageable, so we assembled all the pieces and the screen looks fantastic. The only thing that bothers me is the included trim. Here’s the thing, after two days the screen needed a bit of a tightening or stretching, the problem here is, that the adhesive used seems to be incredibly strong. A product this price may be better if it would work with magnets. It is impossible to loosen the trim without either damaging the screen, or damaging the trim. Please update that flaw. Otherwise the product is perfect.

The screens arrives within two days. And when I had to return one screen (i ordered the wrong one) they gave me instantly the return ticket and returned the money. I will come back for sure. You really try harder!!

I was wrong, returned from a business trip, attached the screen to the wall. Everything is fine. The screen is good.