Elizabeth Scarlett Reviews 

1,718
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 850 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the fabrics, intricate embroidery designs, and lovely presentation boxes that make gifts feel truly special for friends and family. Buyers consistently highlight the remarkably quick delivery times, helpful communications, and smooth online ordering process from initial selection to final arrival. However, some reviewers felt that certain items or specific materials did not entirely match their personal expectations regarding product size or fabric texture. A few people also noted occasional issues involving damaged presentation boxes or minor glitches with box closures upon delivery.

What people talk about most

Product

Consumers find product to be positive, highlighting the gorgeous designs, exceptional quality, and luxurious... See more

Quality

Customers report deep satisfaction with the quality, highlighting luxurious fabrics, stunning embroidery, and... See more

Delivery service

Reviewers express high satisfaction with the efficient delivery service, noting that packages consistently... See more

Order

Customers consistently note positive experiences with order processes, highlighting how easy it is to place... See more

Service

Users describe positive interactions with service, highlighting an efficient and hassle-free experience from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Beautiful bag, had my eye on this for a while as I adore turtles. Waited until the velvet came back in stock and not disappointed. Beautiful blue colour with canvas back and velvet front. Ordered easi... See more

Rated 5 out of 5 stars

Good communications, kept up to date when an order is placed. Beautiful, quality products. All items I’ve purchased as gifts have thrilled recipients- first class from initial presentation to finished... See more

Rated 5 out of 5 stars

My order was sent directly to my friend as it was a personalised gift and it arrived in plenty of time before her 70th birthday. She was delighted with the wash bag I bought her but I knew s... See more

Rated 5 out of 5 stars

As always such lovely products and such excellent quality . I got one for my daughter as we have just had an amazing time in South Africa going to Kruger Park and Chobe seeing all the wonderful anim... See more


Company details

  1. Fashion Accessories Store
  2. Home Goods Store

Written by the company

Elizabeth Scarlett exists to celebrate wildlife and nature, while raising funds to help restore their abundance across the planet. Founded in 2015 by artist and wildlife-lover, Elizabeth Scarlett Petrides, discover accessories inspired by travel, connection and life’s celebrations. Guided by a love of art, embroidery and the beautiful earth we share, each piece features designs from Elizabeth’s original hand-painted watercolours, brought to life with beautiful embroidery. Designed to gift, keep and add a touch of luxury and wild magic to everyday life. With £750,000 raised so far (and counting), we have our sights set on raising £2 million by 2030 for wildlife conservation.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,718)

856 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Great customer service
I had a problem regarding delivery and item getting lost in transit. Customer service team got in touch and replaced item now recieved and my friend is absolutely delighted with her gift

August 3, 2026
Unprompted review
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Rated 4 out of 5 stars

I bought a make up bag for my daughter…

I bought a make up bag for my daughter , red with goldfish beautiful very well-made. She absolutely loves the bag. The only thing was my daughter pointed out she didn’t like how her initials had been put on it, they weren’t central to the bag. They looked a little off but apart from that all lovely thank you.

August 10, 2026
Unprompted review
Rated 5 out of 5 stars

Never disappointed - always delighted



My order was sent directly to my friend as it was a personalised gift and it arrived in plenty of time before her 70th birthday.

She was delighted with the wash bag I bought her but I knew she would like it because it's the 5th one I've bought as gifts for friends and family. The presentation boxes make the experience a little more extra-special. And I knew my friend would love it.

I have never been disappointed with both the quality of Elizabeth Scarlett products and the seamless order to delivery process.

July 7, 2026
Unprompted review
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Rated 5 out of 5 stars

A little piece of luxury to brighten…

A little piece of luxury to brighten your day. Purchased the velvet pink palm tree pouch. I have used it as a makeup bag. Sitting in my bathroom it makes me smile each morning, it’s just so lovely. Thank you Elizabeth Scarlett and your team for your wonderful designs.

August 10, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful items

I’ve ordered various items from ES and they always arrive well packaged and thoughtfully. It’s worth purchasing the gift boxes which are statement pieces on their own and look lovely on display.
The products are so well made and my latest purchase is the botanical peacock wash bag which is a nice surprise for my daughter when she next stays over.
You will never be disappointed in in any of the products when you order and receive them.

August 7, 2026
Unprompted review
Rated 5 out of 5 stars

The item is stunning

The item is stunning. Feels great, very luxurious. Excellent finish and practical for all my toiletries. Quick delivery too. Thank you.

August 8, 2026
Unprompted review
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Rated 5 out of 5 stars

Complete package 🌟

Good communications, kept up to date when an order is placed. Beautiful, quality products. All items I’ve purchased as gifts have thrilled recipients- first class from initial presentation to finished product. Thank you!

July 25, 2026
Unprompted review
Rated 5 out of 5 stars

A beautiful make-up bag

This beautiful make-up bag is a gift for my granddaughter. The presentation of the bag in a gift box covered in pristine tissue paper, is the.”icing on the cake”. What a joy to open! The bag is lovely and being able to open it flat is a great addition. Elizabeth Scarlett never fails to delight. Thank you.

August 7, 2026
Unprompted review
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Rated 5 out of 5 stars

Absolutely Thrilled with my purchase

My order was fulfilled promptly and arrived safely. I'm absolutely thrilled with my purchase which was the cross body bag with the Bee on it in Charcoal Velvet and matching glasses pouch. I've ordered several items from you directly and through Bloom and Wild as gifts and they have all been beautiful and very well made. Thank you.

August 7, 2026
Unprompted review
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