Elizabeth Valentine Reviews 4

TrustScore 3.5 out of 5

3.6

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Company details

  1. Lingerie Manufacturer
  2. Clothing Store
  3. Lingerie Store

Written by the company

Canadian-made bras and lingerie in the world's largest size range. Band sizes 24-64, cup sizes AA-ZZZ.


Contact info

3.6

Average

TrustScore 3.5 out of 5

4 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Great quality and service.

My wife was over the moon with my gift bra to her.
She could never find a bra that fits before. The company was very helpful to figure out what would work best.

August 6, 2025
Unprompted review
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Reply from Elizabeth Valentine

Thank you Gerald for your review, we are happy your wife found a good fit!

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Rated 1 out of 5 stars

They promised 4-6 weeks shipping time…

They promised 4-6 weeks shipping time but no word or reply from them after 16 weeks and had to contact my credit card to get a refund.

July 31, 2025
Unprompted review
Elizabeth Valentine logo

Reply from Elizabeth Valentine

Thank you Roberta for your review, we apologize and understand your frustration with the delayed delivery time and lapse in correspondence. We have been working through a large backlog and always provide order updates and same-day refunds upon request, although we only monitor messages received through our website's contact form and returns/refunds/re-fit portals, so we may have missed your communication; which we apologize for. We instructed the bank to provide you with a full refund.

Rated 5 out of 5 stars

Canadian Artisans

A great selection of styles and sizes with safe materials crafted together by fellow Canadians, all with an excellent customer service. You can't ask for much more.

January 20, 2025
Unprompted review
Elizabeth Valentine logo

Reply from Elizabeth Valentine

Thank you Leo for your review, we are glad you are happy with your product and service! We are proud to serve Canadians.

Rated 5 out of 5 stars

Fantastic customer service - no problem returning

Excellent customer service and quality! I bought two bras to try, one was not quite my size but the other was nearly perfect. The material is so soft and its hands down the best and most comfortable bra I have ever owned. The quality is like nothing I've ever seen. I put the returning bra in the mail and notified them and I received a full refund before they even got it back. Very ethical and honest brand. Customer for life.

November 22, 2024
Unprompted review
Elizabeth Valentine logo

Reply from Elizabeth Valentine

Thank you Nora, reviews like yours make all the difference to a small brand like us. We are very glad you are finding comfort in your bra and were satisfied with our service. Hope to see you again soon!

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