Elk & Bloom Reviews 276

Ordered an item that was listed as "in stock," only to be told days later it was sold out. I was offered an exchange, but despite emailing multiple times to confirm my new choice for a time-sensitive gift, I have been met with total silence. Very poor communication when the mistake was on their end. I need a response immediately.

Very slow to issue refund on returned goods! Had to ask several times! Also knocked £15 off refund for gift boxes which were returned and a handing fee!

Great service. Very happy with my purchase. Would recommend

Lovely quality earrings in excellent gift packaging. Recipient loved it.

I ordered a gift for my mum but was traveling for work when Elk & Bloom reached out to say the item was out of stock. Instead of just refunding me, they offered any alternative regardless of value—fantastic service. After a gentle reminder, they realised it was a time-sensitive gift and proactively dispatched a close substitute along with a complimentary gift. My mum absolutely loved the earrings. I’m really impressed by the thoughtfulness and care.

Beautiful lotus design pendant. Bought for my friend’s birthday and I am sure she will love it. Looks expensive but discreet.
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I recently purchased a pair of earrings for my sister-in-law’s birthday from a third-party website, but unfortunately they had already sold out of the style I chose. Although it was disappointing, Katie at Elk & Bloom was absolutely wonderful throughout the whole situation.

She was incredibly helpful and patient, giving me the opportunity to look at alternative pairs they had available and making sure I felt supported in finding something suitable. In the end, I decided to purchase earrings elsewhere, but Katie still went above and beyond by ensuring I received my refund promptly from the third-party site.

Her customer service was genuinely excellent — friendly, professional, and truly helpful from start to finish. Even though I didn’t end up purchasing this time, I wouldn’t hesitate to shop with Elk & Bloom in the future thanks to Katie’s outstanding support.

:)

Gorgeous ring really well packaged , fab customer service to.

The best online jewelry company!High quality, amazing customer service!!! The only online jewelry company i recommend! Love! Great job you guys!

I bought a thumb ring and it came off and got lost within days, I bought another to replace it and it did the same within a day. After contacting customer services they said they would give me 20% off to replace but they wouldn’t just give me the code, they would only reimburse this once ordered. Unfortunately I would have had to use klarna as £55 for the third time isn’t cheap. I didn’t bother replacing as was just made complicated and the product is obviously flimsy and not worth the money.

Fast Shipping and a beautiful necklace! The quality is great for a plated necklace and the packaging seems very fancy too. Thank you!

Excellent customer care when item was delivered and the necklace is gorgeous
Thank you

Ordered some earrings and was amazed not only with the earrings also beautiful packaging it came with,and ordering was easy and quick

Fabulous customer service, kept me updated with the progress of my order and helped me choose gifts for friends. Thank you Katie. Oh and the jewellery is stunning :-)

Great customer service and updates on the order! The product was beautiful and wrapped so nicely!

Extremely quick to respond and communicative. Was proactive and provided alternative solutions when required. Incredibly kind and understanding even when I asked to return an item a month after it's purchase.

The best kind customer service out there.

I bought earrings for a Christmas gift which arrived late and were very different from the ones I ordered. I returned them the following day through Royal Mail collection service. It took a number of emails to receive a refund and 41 days. I understand the business owner was away from work although her customer service team were responding to me so unsure why everything took so long. Disappointing that postage was also deducted from my refund.

Thank you item purchased arrived safely

This is a very poor company to buy from. The earrings I ordered for a Christmas present never arrived but I was sent an inferior and unsuitable cheaper alternative which I promptly returned . Although this situation arose because of their internal mistakes they wouldn't accept any responsibility and would only refund half the cost. Beware.