Elk & Bloom Reviews 277

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the jewelry, noting its lasting shine and appealing styles. Many consumers highlight the exceptional customer service, describing it as friendly, professional, and highly responsive, often going above and beyond to assist with inquiries and issues. The beautiful and luxurious packaging also frequently receives positive mentions, enhancing the overall unboxing experience. However, some customers experienced issues with orders and delivery services. A few people reported receiving incorrect items, defective products, or orders that never arrived. There were also instances of delayed deliveries and unexpected charges, leading to dissatisfaction for some.

What people talk about most

Product

Consumers generally express satisfaction with the product quality and design. Many reviewers praise the... See more

Quality

Customers consistently note positive experiences with quality. Many praise the high quality of the jewelry,... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the team's responsiveness,... See more

Order

People report ambiguous experiences with order. While some customers praise the ease of ordering, good... See more

Delivery service

Users describe ambiguous interactions with delivery services. While many customers praise fast shipping,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I hadn’t realised I was ordering from overseas (UK to Aus) and the delivery was needed for my daughter’s 18th bday. I didn’t pay for the increased shipping so my tracking wasn’t accurate and I was wor... See more

Company replied

Rated 5 out of 5 stars

Second review on a second order… This is the jewellery that has turned me into a gold girly, I am always skeptical about buying gold due to it looking tacky. However, E&B have changed my mind, the qu... See more

Company replied

Rated 5 out of 5 stars

I ordered a choker necklace and there was a mixup with my initial delivery. After emailing, I had a reply from customer services within a matter of hours. A short while later I had an email from the f... See more

Company replied

Rated 5 out of 5 stars

Great, communicative customer service. They resolved my query really quickly and were super concscious of the date I needed my items. Everything is packaged up really lovely and the quality seems ama... See more

Company replied


Company details

  1. Jewelry Store

Written by the company

Elk & Bloom jewellery is crafted from the highest quality materials - waterproof, hypoallergenic, sweat-proof, tarnish free, long lasting, affordable, and safe for even the most sensitive skin. Worn by the girls that swim, shower and gym. But it's through our reviews that we really see all the places we've been taken. You've worn us down the aisle, packed us for tiny islands in the Indian Ocean, brought us to the North Pole, said yes wearing us, and gifted us to the people you love most - and through thousands of five-star reviews, we've felt every moment right alongside you xx


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

277 reviews

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Replied to 90% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great choice for a special gift

The necklace was bought for a birthday gift. It's so well made, gorgeous to look at and just seems to elevate your outfit. The box and packaging were so beautiful that I didn't need to do much to wrap it for a birthday, it looked really special.

Look forward to buying from E & B again.

July 1, 2024
Unprompted review
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Reply from Elk & Bloom

Thank you so much for your review. Your opinion really does mean the world to me! Love Elk & Bloom xx

Rated 5 out of 5 stars

I’m so pleased with the miraculous…

I’m so pleased with the miraculous medal of The Virgin Mary that I recently purchased. Such beautiful detail and high quality. The size of the medal is perfect and very substantial. Looks like something very expensive but very well priced for your money. Great buy!

July 12, 2024
Unprompted review
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Reply from Elk & Bloom

Thank you so much for your review. Your opinion really does mean the world to me! Love Elk & Bloom xx

Rated 5 out of 5 stars

Great customer service

Great pieces and plenty of options. I actually returned my order (it was a gift for someone) and the returns process was seamless. The customer service from Dominique was fantastic and the return was processed almost instantly. Definitely will be shopping here in the future!

June 1, 2024
Unprompted review
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Reply from Elk & Bloom

Thank you so much for your review. Your opinion really does mean the world to me! Love Elk & Bloom xx

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Rated 5 out of 5 stars

Beautiful selection of jewelry and…

Beautiful selection of jewelry and priced very reasonably priced. Earrings arrived beautifully packaged. I was very happy with my overall experience and would certainly order from them again.

June 17, 2024
Unprompted review
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Reply from Elk & Bloom

Thank you so much for your review. Your opinion really does mean the world to me! Love Elk & Bloom xx

Rated 5 out of 5 stars

Wonderful pieces of jewellery

I ordered three absolutely wonderful necklaces from Elk & Bloom through Etsy - the dainty rose gold flower, dainty gold 14K disc choker and the gold heart necklace. All three were so lovely with shipping so prompt and the customer service was excellent. Would highly recommend.

June 1, 2024
Unprompted review
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Reply from Elk & Bloom

Thank you so much for your review. Your opinion really does mean the world to me! Love Elk & Bloom xx

Rated 5 out of 5 stars

Definitely recommend

Great communication.
The necklace arrived in beautiful packaging.

June 4, 2024
Unprompted review
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Reply from Elk & Bloom

Thank you so much for your review. Your opinion really does mean the world to me! Love Elk & Bloom xx

Rated 5 out of 5 stars

A hidden gem

I recently purchased a necklace from Elk & Bloom on Etsy, and I am absolutely thrilled with it! The delicate design is both elegant and timeless, making it the perfect accessory for any outfit. The craftsmanship is impeccable, and the attention to detail is evident in every aspect of the necklace. I wear it every day, and it has quickly become my favorite piece of jewelry. The quality of the materials used is exceptional, and it has held up beautifully with daily wear. Elk & Bloom truly creates amazing pieces, and I couldn't be happier with my purchase. Highly recommend!

March 15, 2024
Unprompted review
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Reply from Elk & Bloom

Thank you so much for your review. Your opinion really does mean the world to me! Love Elk & Bloom xx

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Rated 5 out of 5 stars

Absolutely love my necklace

Absolutely love my necklace. Fantastic quality and when I had a few queries the team couldn’t have been more helpful. My new go to for jewellery 😊

May 22, 2024
Unprompted review
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Reply from Elk & Bloom

Hey - Thank you so much for your feedback. Your opinion really does mean the world to me :) Please shop again soon! Love E&B xx

Rated 5 out of 5 stars

Lovely earrings

My order came in good time. It was beautifully packaged with a lovely pouch to keep them in and the earrings were good quality and comfortable to wear. I was really pleased with them.

May 17, 2024
Unprompted review
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Reply from Elk & Bloom

Hey - Thank you so much for your feedback. Your opinion really does mean the world to me :) Please shop again soon! Love E&B xx

Rated 5 out of 5 stars

the packaging!!!

the packaging really set it in for me. it felt very high dollar and luxurious. everything was neat and when i received my packaging the price and it arrived quickly. i love my jewelry and wear it
every day!

May 3, 2024
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Reply from Elk & Bloom

Hey - Thank you so much for your feedback. Your opinion really does mean the world to me :) Please shop again soon! Love E&B xx

Rated 4 out of 5 stars

I ordered the Tree of Life Necklace and…

I ordered the Tree of Life Necklace and matching earrings. I liked the simplicity of its sleek chain and dainty pendant, perfect for my Sisters 60th Birthday. Good communication with seller who advised the jewellery would arrive next day, which it did.
I paid for extra special packaging which was very nice but not what was advertised! The earrings were beautiful but the necklace was not what I ordered, totally different to what was on website. The pendant was on like a choker ( like bracelet) and totally different and shorter chain, very disappointed!
Contacted Dominique and explained the problem. I also sent copies of the website to prove the difference and about the packaging. Dominique was very apologetic and admitted the error and was anxious to correct my order asap. She sent examples of chains to make sure I received the correct one. Also the packaging ( which was lovely) was new and had not yet been changed in the website. I sent the incorrect necklace back along with clear communication with Dominque and her team. I have the right necklace now and am really pleased with it, just as I originally ordered 😊.
Although against Elk & Blooms T&C, I did ask for a refund of postage as at the end of day was their error. I did receive an apology and a full refund.
Apart for the initial hic cup with my order, I am pleased how it was dealt with and love the jewellery. I am sure my Sister will love it.

April 30, 2024
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Reply from Elk & Bloom

Hey - Thank you so much for your feedback. Your opinion really does mean the world to me :) Please shop again soon! Love E&B xx

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Rated 5 out of 5 stars

Beautiful anklet from Elk & Bloom

I bought an anklet from Elk & Bloom on Etsy. It arrived quickly and the anklet is beautiful! Great quality and it's just like the picture. Would definitely recommend for 14k gold filled jewelry

May 17, 2024
Unprompted review
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Reply from Elk & Bloom

Hey - Thank you so much for your feedback. Your opinion really does mean the world to me :) Please shop again soon! Love E&B xx

Rated 5 out of 5 stars

I have purchased my second necklace…

I have purchased my second necklace once I received my first one. I have been looking for a cross necklace for awhile and this shop’s quality amazed me!! Great design!! High recommended:)

April 6, 2024
Unprompted review
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Reply from Elk & Bloom

Hey, hope you’re well and thank you so much for your order. I really hope you loved it!

Your opinion really does mean the world to me! xx

Rated 5 out of 5 stars

Drop pearl earrings

The pearl earrings arrived and my friend loved them.

April 9, 2024
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Reply from Elk & Bloom

Thank you so much for your review. Your feedback is really important to us! Hope to have you back again soon. Love the E&B team xx

Rated 5 out of 5 stars

Lovely ♥️

Lovely, beautiful jewellery with excellent customer service! ♥️

April 2, 2024
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Reply from Elk & Bloom

Thank you so much for your review. Your feedback is really important to us! Hope to have you back again soon. Love the E&B team xx

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Rated 5 out of 5 stars

The earrings are so beautiful

The earrings are so beautiful! Shipping was fast and the seller was very responsive via messaging.

April 19, 2024
Unprompted review
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Reply from Elk & Bloom

Thank you so much for your review. Your feedback is really important to us! Hope to have you back again soon. Love the E&B team xx

Rated 1 out of 5 stars

customs fees +30 euros

I ordered a choker from this brand and everything was going well until I recieved a call from the mailman asking me to pay for the customs fees that cost me 30 euros!! Even after buying the product with the free-delivery option. I'm so upset with this brand...

April 11, 2024
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Reply from Elk & Bloom

Hey - thank you for your feedback, I'm really sorry you've had a bad experience with us - I've tried to drop you a few messages so we can look into this and unfortunately haven't heard back from you to sort this out - please drop me a message and I'll see how I can help :) xx

Rated 5 out of 5 stars

Excellent Customer Service

This business has an excellent and personal customer service from start to finish. I received my beautiful necklace within a couple of days after ordering it, six months later I wanted it altered which was again returned within days. I will definitely be ordering from Elk and Bloom in the future.

April 16, 2024
Unprompted review
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Reply from Elk & Bloom

Thank you so much for your review. Your feedback is really important to us! Hope to have you back again soon. Love the E&B team xx

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