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Elliott Jarvis Cars Reviews 

359
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff and team members for providing professional, honest, and exceptionally helpful guidance throughout the entire vehicle purchasing journey, making everyone feel completely at ease. Buyers consistently highlight the smooth, pressure-free environment, noting that dealership representatives go above and beyond with thoughtful touches like vehicle delivery and personalized walkarounds to ensure complete satisfaction. Some reviewers were not happy with minor vehicle condition flaws, occasional unexpected mechanical sounds, or post-purchase maintenance issues discovered after taking the car home. Additionally, a small number of customers pointed out specific early concerns such as warning dashboard lights or unexpected vehicle noises during initial test drives.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, friendly, and completely pressure-free throughout the... See more

Service

Customers consistently note positive experiences with service, highlighting a friendly and stress-free... See more

Product

Clients share positive opinions on product quality, describing vehicles as clean, well-maintained, and... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the staff as professional, kind, and... See more

User experience

People report overwhelmingly positive experiences with the user experience, highlighting a smooth and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very genuine business with personal service from Steve and Matt. My wife is very happy with her Mini Countryman and we will certainly be recommending Elliot Jarvis to friends and family. Even when we... See more

Company replied

Rated 5 out of 5 stars

I bought a blue Vauxhall zafira about 3 weeks ago I wanted to have sometime to drive the car around before leaving a review. I can honestly say that it was a 5 star experience from start to finish f... See more

Company replied

Rated 5 out of 5 stars

Just bought my first Abarth 595 Competizione from Elliott Jarvis Cars and honestly couldn’t be happier with the experience. From the first test drive they were so friendly which made me feel so at ea... See more

Company replied

Rated 5 out of 5 stars

I called to confirm my interest in a car and made arrangements to visit for viewing and test drive. Arriving early was not a problem and the car was quickly moved into place and I was left to look ove... See more

Company replied


Company details

  1. Used Car Dealer
  2. Car Dealer
  3. Hyundai Dealer
  4. MINI dealer
  5. Motor Vehicle Dealer
  6. Volkswagen Dealer

About Elliott Jarvis Cars

Written by the company

Here at Elliott Jarvis Cars we want to provide you with a quality service that you can trust when purchasing your used car. With 45 years experience in the motor trade, we will put you at the heart of the process when buying your car, so that you can have complete confidence in your purchase with us. We are a family run business and understand the importance of having a car you can rely on and all our cars come with a multi-point check, 12 months MOT, 12 months AA Roadside assistance and a 12 month warranty as standard. WE WANT TO HELP YOU BUY THE CAR YOU WANT, NOT SELL YOU THE CAR YOU DON’T!!! FREE CREDIT CHECK SEE OUR STOCK

12 Month Warranty on all of our cars!

Complete Peace of Mind Package

Complete Peace of Mind Package
All of our Cars come with: 12 Months Warranty Premium Parts & Labour, 12 Months AA Breakdown Cover, Fresh Clean MOT, and a New Service

Contact info

4.9

Excellent

TrustScore 5 out of 5

359 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(359)

61 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

One of the best

Matt was absolutely amazing from our first contact.
customer service 5⭐️
So happy with the car I purchased from Elliot Jarvis cars.
After suffering for a year with a car I was lied to about. The car I bought from them is an absolute dream.
Nothing was too much. And the Prosecco/bow was a lovely surprise. Thank you again guys. Very much appreciated.
Highly recommend

August 15, 2024
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Reply from Elliott Jarvis Cars

Thank you Heather for your lovely review and so pleased that you love the car. Matt & Steve

Rated 5 out of 5 stars

Michael

They delivered my car to my home went through all the details with me very professional people no complaint whatsoever very happy with it I will definitely buy from them again

July 19, 2024
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Reply from Elliott Jarvis Cars

Thank you for your lovely review Michael. You were an absolute pleasure to deal with Matt & Steve

Rated 5 out of 5 stars

Highly recommend!

Highly recommend!! Such a great run dealership, lovely people and couldn’t ask for more. Definitely come to these guys !

July 23, 2024
Unprompted review
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Reply from Elliott Jarvis Cars

Thank you Neil for your recommendation, hope you are loving your new car. Steve & Matt

Rated 4 out of 5 stars

Lovely people

Lovely people, really friendly and always willing to help, plus a bottle of prosecco always goes down well 😀

July 6, 2024
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Reply from Elliott Jarvis Cars

Thank you for your review and enjoy your car.
Matt & Steve

Rated 5 out of 5 stars

Honest and reliable dealers who will go the extra mile

It is very rare in these times to be able to say with total honesty Matt and Steve are two genuine honest men who have gone the extra mile to make the me a happy customer. They have gone out of their way to give me a good little car. I highly recommend Elliott Jarvis Cars with no hesitation I will go to them again should I need another car

July 2, 2024
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Reply from Elliott Jarvis Cars

Thank you for the amazing review we really appreciate the great feedback.
Thanks
Matt & Steve

Rated 5 out of 5 stars

Highly recommended

Friendly, welcoming, honest and open everything a sales person should be

July 6, 2024
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Reply from Elliott Jarvis Cars

Thank you very much for your kind words. Hope you are enjoying your car. Matt & Steve

Rated 5 out of 5 stars

Brilliant customer service from Steve…

Brilliant customer service from Steve and his business partner (sorry forgot your name )
From the initial phone car to buying and explaining the after sales
Also a big help doing the dread DVLA v5 form the gus do it for you and car tax online paid ,taxed ,many thanks
P.s thanks for the coffee and the large bottle of wine Mrs M drank that

June 28, 2024
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Reply from Elliott Jarvis Cars

Thank you for the great review.
Matt & Steve

Rated 5 out of 5 stars

Good customer service salesman answered…

Good customer service salesman answered all my questions and made sure I was comfortable in car before the test drive. Good package of 12 MTH warranty etc and nothing was too much trouble. Would use them again.

June 21, 2024
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Reply from Elliott Jarvis Cars

Thank you for the lovely review and hope that we can continue to look after you in the future.
Matt & Steve

Rated 5 out of 5 stars

Amazing service from start to finish

Amazing service from start to finish, nothing was to much trouble when we brought our Golf, we would highly recommend!!

June 20, 2024
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Reply from Elliott Jarvis Cars

Thank you for the review and we genuinely pride ourselves on looking after our customers., so it is great to receive such positive feedback.
Matt & Steve

Rated 5 out of 5 stars

Matt & Steve were very professional and…

Matt & Steve were very professional and helpful and very patient as I took my time to find the right car and after a few days they found the perfect car for me and sorted all the service history etc. Thank you guys I would highly recommend Elliott Jarvis.

June 18, 2024
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Reply from Elliott Jarvis Cars

Thanks for the great review and we hope to look after you more in the future.
Matt & Steve

Rated 5 out of 5 stars

The beat buying experience!!

Amazing and friendly service throughout! Best sales experience I have ever had and to finish it off with a bottle of Prosecco and a bow on the bonnet was a real treat! Thank you to Steve and Matt!

June 25, 2024
Unprompted review
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Reply from Elliott Jarvis Cars

Thank you Charlie for you kind review and please you enjoyed our service. Steve & Matt

Rated 5 out of 5 stars

Excellent service

A well experienced team that help with all of the customers needs. They make you feel comfortable and confident in buying a car from them.

June 13, 2024
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Reply from Elliott Jarvis Cars

Thank you for the great review and we hope you love your car,
Matt & Steve

Rated 5 out of 5 stars

A great selection of cars

A great selection of cars , understood what I wanted and had the keys the very next day . Great service and great guys will be back when I need the next one .

June 12, 2024
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Reply from Elliott Jarvis Cars

Thank you Lynda, hope your loving your new car and look forward to seeing you in the future. Steve & Matt

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