Emergencylocksmith24 Reviews 

156
•
TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Looking at 66 reviews, most reviewers were let down by their experience overall. People frequently reported that initial phone quotes were surprisingly low, only for costs to escalate dramatically once the technician arrived. Consumers often faced unexpected extra charges, hidden fees, and high pressure tactics demanding immediate payment for simple jobs. Some reviewers were not happy with the poor customer service, long waiting times, and completely unhelpful responses when seeking urgent assistance. Customers additionally noted that staff members frequently displayed highly unprofessional, rude, and aggressive behavior while handling emergency callouts at properties. Visitors experienced property issues and misleading website information regarding call out charges.

What people talk about most

Price

Clients share negative opinions on price, reporting significant dissatisfaction due to unexpected fees and... See more

Service

Users describe negative interactions with service, highlighting unexpected high costs and unprofessional... See more

Staff

Reviewers mention negative feedback about staff, highlighting that personnel were frequently rude,... See more

Customer service

Customers had negative experiences with customer service, reporting that advisors were rude, hung up the... See more

Website

Consumers find website to be ambiguous regarding pricing, noting that it clearly advertises no call-out fees... See more

Reviews shaping this summary

Rated 1 out of 5 stars

What a scam company. Quoted £49 on phone. Glad the call was recorded. Came out said he needed to drill the lock no price disclosure then demanded £350 after 30 minutes and would not leave and became... See more

Rated 1 out of 5 stars

Horrible service. I accidentally locked myself out of the house so I called them. Firstly, the person on the call told me that the locksmith would arrive at my location in 25 minutes but it took... See more

Rated 1 out of 5 stars

DO NOT USE THIS COMPANY..These people are SCAMMERS. This is really General Services Wembley masquerading as local locksmiths. Just take a look at the reviews for both companies before you ring them... See more

Rated 1 out of 5 stars

Charged a vulnerable family member more than £430 for a weekday afternoon callout - a 20 minute job to drill out and refit a barrel lock. This guy is a total con artist and a classic rogue trader - 0... See more


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1.2

Bad

TrustScore 1 out of 5

156 reviews

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1.2

All reviews

(156)

64 reviews in the last 12 months

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Rated 1 out of 5 stars

DAYLIGHT ROBBERY

DAYLIGHT ROBBERY
So many people have said the same thing! But DO NOT use this company. Guy who came out saw a lone female student , charged £216 to change a simple lock, was told he couldn’t get into any of my ‘high security locks’. No explanation / breakdown of costs & then when we called the company the man had the GALL to say ‘that’s not my problem’ and ‘so?’. SO UNPROFESSIONAL!! Absolute SCAM.

June 18, 2026
Unprompted review
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Rated 1 out of 5 stars

SCAMMERS!!!!!!

Absolutely gutted. I should have read the reviews. The website says no callout fee. He came out and quoted £229 and then after he replaced the barrel gave me an invoice for £400. My lock is still broken so I still have to call another company to get it fixed. This company needs reporting!!!! Gutted.

June 16, 2026
Unprompted review
Rated 1 out of 5 stars

Scam

Scam - Don’t know how to open - got agressive to pay even without opening the door - his solution was to drill the lock - rat scan piece of shit

June 14, 2026
Unprompted review
Rated 1 out of 5 stars

Should of read the reviews

Should of read the reviews. Was quoted 59 over the phone. The guy cash charged my elderly mother 650 quid to open a door and replace the lock because a key stuck in the lock meant he couldn't repaired it. Absolute scammers

June 14, 2026
Unprompted review
Rated 1 out of 5 stars

Bait and switch

Quoted £49 plus VAT to pick a front door lock. Technician did arrive quickly but took one look and said it was unpickable and would need to be drilled, with a new cost of £125 plus VAT agreed.
After the event I have come to learn that my (auto deadlocking night latch) lock could have easily been picked open and I have fallen victim to a classic 'bait and switch' scam.

June 13, 2026
Unprompted review
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Rated 1 out of 5 stars

AVOID THIS COMPANY AT ALL COSTS

AVOID THIS COMPANY AT ALL COSTS – ABSOLUTE SCAM ⚠️
Do not use this company under any circumstances. Our experience with them was an absolute nightmare from start to finish.
Terrible Lateness: It took them almost 2 hours just to arrive at our location. Initial ETA was 20 minutes!
Destructive & Dishonest Tactics: Once the locksmith arrived, he intentionally broke our key inside the lock to force us into a situation where we had no choice but to replace the entire insert.
Extortionate Pricing: They then tried to charge us nearly £200 for the cheapest available key insert. On the top of that call out fee and labour.
Unprofessional Behavior: When we pointed out that the exact same locks are available on Amazon for around £10, the locksmith became incredibly defensive and unprofessional, making inappropriate comments about the price of the car we drive to justify his extortionate rates.
This is not a legitimate professional service; it is a predatory scam designed to trap you and rip you off. Save your time, money, and sanity—call someone else.

May 21, 2026
Unprompted review
Rated 1 out of 5 stars

SCAM! PLEASE AVOID

Called at 8:58 and asked for a quote for emergency locksmith, was quote 49 so we agreed to let someone come over (we as in girls within a household). At 9:35 a locksmith came, at first seemed friendly, engaging into conversations (turns out he tried to drag it out longer to charge us more). Then quoted 160+VAT, threatened to use the drill because we have tried to unlock the door ourselves (bear in mind the doorknob is still okay), he then quoted 360+VAT if he has to get out the drill. Started shouting and getting aggressive, we were all stressed out since the room is locked. Tried to tell him we can’t afford it since we’re all students, he then said he’ll do it for 300. We couldn’t afford it, and was unhappy (my friend was in tears). He said if we don’t do it, he’ll have to charge us cancellation fees of 79+VAT. He was really forcing us into this, then said he’ll do it for 240. At this point it was over 10pm, we didn’t want trouble with this man, so we agreed to pay though it’s literally half our monthly rent. Avoid this company at all cost, complete scam! Price on website is false, the no call out fee is also false.

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

Was really nervous for nothing

Was really nervous after seeing the reviews after I had booked the appointment. The guy who turned up was really lovely, told me exactly how much it would be before he started (£58.80), and opened the door within minutes. Turned up really fast after I booked the appointment too. So overall really impressed and would definitely use them again! Thank you

May 6, 2026
Unprompted review
Rated 1 out of 5 stars

V late V Rip off

Website says there in 15-30 mins, took an hour.
Website stated it was cheap, he was talking £500 and obviously doing rip off language and pressure tactics
Ended up charging £240 for undoing a few screws nothing to do With the really *challenging lock*

April 22, 2026
Unprompted review
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Rated 1 out of 5 stars

Charged way above quoted price

Quoted £49 and charged £141.60 for a 5 minute job. When I called and booked I asked how much in total it would cost and was told £49 plus V.A.T. and the website clearly stated no call out charge but then was charged a call out fee of £69 on top, on looking closer at the invoice sheet I was handed after I can see the 6 on the £69 has been written over a 4 so I'm suspicious that he adjusted the price upward on the spot.

April 19, 2026
Unprompted review
Rated 1 out of 5 stars

THERE IS A CALL OUT FEE!

Called out as it says no call out charge, when quoted over £400 to fix an £80 part I said no thanks and he charged me £59 call out fee. He was at my home less than 12 minutes! SCAMMERS.

April 12, 2026
Unprompted review
Rated 1 out of 5 stars

Absolute scam

Absolute scam, I wish I had read these reviews before I used their service. Just broke my lock without asking, didn't try to pick the lock. Then charged nearly £200 for a new lock and the £49 fee plus VAT. I was robbed

April 10, 2026
Unprompted review
Rated 1 out of 5 stars

Total scam

The advert initially states no call out charge.The guy arrived and I explained that my key had stuck in my front door lock.He gave me prices for a like for like lock or a better lock.I opted for like for like.He replaced it with a new lock however the new key had stuck in that aswell.He informed me that I needed a new front door mechanism and quoted me several prices ranging from£200 upwards.I refused and asked him for the bill.He took £49 for call out,£40 labour and£18 V.A.T and I was left with a front door without any locks.Would steer clear of this company .In my opinion definately not reputable.I got a local locksmith out the following day and repaired it within minutes at a fraction of the price.Avoid,avoid,avoid.Last time I will use a sponsored company.

April 2, 2026
Unprompted review
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Rated 1 out of 5 stars

SCAMMERS

An engineer went to my mothers house to quote on a door lock - he originally quoted £47 to change a lock then the price went up to £200 as some drilling work was required, my mother said that was too expensive and the engineer asked how much she wanted to pay, they both agreed on £150 and he started doing the work, after 5 mins into the work he stopped and stole the lock from the door and left the house! These people are absolute cowboys and I will be reporting them to the police!!

March 23, 2026
Unprompted review
Rated 1 out of 5 stars

SCAMMING SCUMBAGS

SCAMMING SCUMBAGS, their website is full of fake reviews, If I had a option for 0 stars I would give it, website states they charge from £39 with no call out fee, this is all false they do not attempt to do anything other than drill your lock out which they charge £235, they then charge you at least £80 call out fee even though their website says no call out fee, plus they then add on VAT on top of the amount they are charging you, altogether this will cost you about £400 this is without replacing the lock, DO NOT trust these guys

February 28, 2026
Unprompted review
Rated 1 out of 5 stars

Goodness knows where to start scammers

Goodness knows where to start ! I wouldn’t even give them one star ! Partner phoned as our door as jammed and couldn’t open a man turned up in his car with a couple tools and didn’t speak much English hard to understand he asked to break off our thumb lock to see the problem so he broke it off took one side of the handle off and took out the spring from the handle and left us with a broken door quoted 200/300 and couldn’t do the work till next day .so we reached out to another trust worthy locksmith this time only to find outt there was no need for our thumb lock to off been broken off with a hammer he snapped it off and did more damage inside our lock and then the woman on the phone was useless talking over me and the guy who came blamed us for giving him permission to break our lock even when we had no idea what he was doing don’t ever waste your time with these guys

March 3, 2026
Unprompted review
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Rated 1 out of 5 stars

Absolute scam

Absolute scam, charged £950 for a lock out, didn't even try to pick the lock, just immediately drilled

DO NOT USE

February 27, 2026
Unprompted review
Rated 1 out of 5 stars

Was at my door for a total of 2 minutes…

Was at my door for a total of 2 minutes and charged me -£178.00 just to drill the door. Website states no call out fee and costs starting from £26.00. Tried to charge extra for a new lock but I had to leave this as I couldn’t afford it. The guy was very rude also.

February 16, 2026
Unprompted review
Rated 1 out of 5 stars

Door would not lock

Door would not lock, came out and took it all apart then unable to put it back together and no temporary locks - so went from a door that didn’t lock to a door that didn’t shut at all. Charged a call out fee of 48 quid, refused to pay more. Cowboy. Professional locksmith then came and was appalled by work. Don’t use, should read reviews, went off the Google add, lesson learnt.

February 14, 2026
Unprompted review

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