Emirates Holidays UAE Reviews 

574
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the seamless and well-organized holidays, often highlighting the exceptional service provided. People frequently commend the staff for being professional, attentive, and helpful throughout the entire process. The booking experience is often described as easy and efficient, with many appreciating the knowledgeable agents and clear communication. However, some customers also noted dissatisfaction with communication and the handling of issues, particularly concerning refunds for cancelled trips. These individuals reported difficulties in obtaining refunds and felt that their concerns were not adequately addressed, leaving their travel plans uncertain.

What people talk about most

Holidays

Reviewers mention positive feedback about holidays, with many consistently satisfied with the overall... See more

Service

Clients share positive opinions on service, consistently highlighting the seamless and well-organized nature... See more

Staff

Users describe positive interactions with staff, highlighting their professionalism, attentiveness, and... See more

Booking process

Consumers find the booking process to be positive, with many reviewers describing it as seamless, easy, and... See more

Customer service

People report positive experiences with customer service, highlighting the professional, precise, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I used Emirates Holidays to book my recent visit to Dubai. The attendants at the Emirates Holidays office in Nairobi are phenomenal. I was booked in Business Class and at Aloft Hotel, Deira. The cost... See more

Rated 5 out of 5 stars

It was a great experience to deal with emirates holiday, specially thanks Mr.Amer. He was trying to give us a good deal for tickets, hotels and transportation from Dxb to Turkey (IST). Everything was... See more

Rated 5 out of 5 stars

As first time visitors to Dubai we expected to feel tensed, but thanks to Emirates Holidays our arrival and pickup to the hotel and Drop off was seamless We had lots of baggages and they provided th... See more

Rated 5 out of 5 stars

Emirates Holidays executes on its promises more consistently than many operators. They also provide support “at every step”. Everything was coordinated really well. The hotels they select tend to be o... See more


Company details

  1. Tour Operator

Written by the company

Built around a team of extremely passionate destination experts, Emirates Holidays is the tour operator of the internationally renowned Emirates airline. Specialising in Dubai, Indian Ocean, South East Asia and South Africa. We provide premium, tailor-made holidays to a wide range of amazing long haul destinations all wrapped up with flights on award-winning Emirates. Visit us on emiratesholidays.com, where you can find our very latest holiday offers, research your holiday by destination and make bookings, or call us on 800 4969 to talk to one of our experienced and knowledgeable consultants about your next holiday.


Contact info

4.8

Excellent

TrustScore 5 out of 5

574 reviews

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4.8

All reviews

(574)

88 reviews in the last 12 months

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Rated 5 out of 5 stars

My favourite country

My favourite country, always good to be back and thank you Emirates Holiday for the smooth facilitation:Visa,Flight and Hotel Accommodation
Most Obliged

November 16, 2025
Unprompted review
Rated 5 out of 5 stars

As first time visitors to Dubai we had…

As first time visitors to Dubai we expected to feel tensed, but thanks to Emirates Holidays our arrival and pickup to the hotel and Drop off was seamless
We had lots of baggages and they provided the right vehicle for the purpose.
We are definitely booking with Emirates Holidays again on our next vacation

October 2, 2025
Unprompted review
Rated 5 out of 5 stars

Doing Well

Emirates Holidays executes on its promises more consistently than many operators. They also provide support “at every step”. Everything was coordinated really well. The hotels they select tend to be of consistently the “good to very good” standard.

October 2, 2025
Unprompted review
Rated 5 out of 5 stars

My Holidays in Dubai

Right From The Time The Emirates Plane Landed There was Someone to Greet me. A smooth Ride To The Hotel. Constant Communication To make sure that Everything Was OK. Thanks For Everything.

November 2, 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience with Emirates Holidays

All the bookings, including flights and hotels, were efficiently managed, and I experienced no issues during my stay. I would like to extend my special thanks to Vaneza for her professionalism, patience, and assistance in securing the best possible rates

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

Starting off with the ease of doing the bookings, the courtesy and help of the Agent in identifying Holiday destination based on available time and budget, the Hotel and Travel Partners, the experience has been amazing and hassle free.

September 20, 2025
Unprompted review
Rated 5 out of 5 stars

Dear Emirates Holidays Team,

Dear Emirates Holidays Team,

I just wanted to sincerely thank you for the excellent service and the honesty in selecting such wonderful hotels. Your professionalism and kind support made our trip truly enjoyable, and I look forward to traveling with you again.

Best regards,
[Faisal Saeed]

September 4, 2025
Unprompted review
Rated 5 out of 5 stars

A Seamless Escape to Copenhagen with Emirates Holidays

My recent anniversary trip to Copenhagen, curated by Emirates Holidays, was a masterclass in thoughtful travel. From the moment of departure, every detail—from bilingual concierge messaging to culturally attuned dining recommendations—reflected care, precision, and elegance. The itinerary blended tradition with discovery, offering halal-friendly experiences, local color, and moments of quiet luxury. What made the experience truly exceptional was the intuitive service and the feeling that every touchpoint had been designed with resonance in mind. Emirates Holidays didn’t just deliver a trip—they crafted a memory.

August 30, 2025
Unprompted review
Rated 5 out of 5 stars

Great deal with Emirates Holidays

It was a great experience to deal with emirates holiday, specially thanks Mr.Amer. He was trying to give us a good deal for tickets, hotels and transportation from Dxb to Turkey (IST). Everything was arranged in perfect way no need yo worry about it. Emirates holidays will give you better price than you booked by your self. Appreciate

August 19, 2025
Unprompted review
Rated 5 out of 5 stars

EXCEPTIONAL SERVICE AND RELIABILITY-EMIRATES HOLIDAYS

This is the 5th time I have used Emirates Holidays and these are the reasons
1. They are efficient
2. They make sure they provide exactly what you request
3. All services and requests are on time
4. My family and I sit back and enjoy every bit of the holiday without a bother.

I shall continue to use this service on all my holidays simply because of efficiency and the fact that I can relax knowing everything has been handled by the Emirates Holiday team.

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience

This is the 5th time we have used Emirates Holidays for our family vacations. We keep going back as it's the easiest way to plan, get great advice and know that we are well looked after. Will always book with them in the future.

August 15, 2025
Unprompted review
Rated 5 out of 5 stars

Professional and fast services

Our experience with Emirates team seamless from start to finish, from booking the tickets and hotel too .Continental Hotel Oslo exceeded our expectations with its excellent service, elegant atmosphere, and prime location. Situated close to both the shopping district and the waterfront, it made exploring the city easy and enjoyable. Highly recommended for anyone visiting Oslo.

August 3, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding experience

We had an outstanding experience with Emirates Holidays. Everything was arranged professionally from door to door — we didn’t even need to follow up or contact them once during the trip. The entire process was seamless.

Even during the reservation stage, when we spent hours on the phone finalizing details, the team was incredibly patient, supportive, and never made us feel like a burden. A special thanks goes to Michelle, our agent, who was exceptionally professional, attentive, and went above and beyond to make sure every detail was taken care of. She truly made the entire experience smooth and stress-free.

Overall, Emirates Holidays delivered an excellent service that exceeded our expectations, and we look forward to booking with them again.

August 4, 2025
Unprompted review
Rated 5 out of 5 stars

Emirates holidays was perfect

Emirates holidays was the perfect experience for my family from the very beginning of our bookings and the agents were very helpful in helping us choose our hotels and other events.

August 9, 2025
Unprompted review

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