Emotional Pet Support LLC. Reviews 

605
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its professionalism, efficiency, and the ease of the overall process, often highlighting the quick turnaround times for documentation. Many people appreciate the responsive staff and the user-friendly website, which makes obtaining necessary forms simple and stress-free. However, some people mentioned issues with customer service, citing inconsistencies from assigned therapists or difficulties with airlines not accepting the provided forms. A few other people also felt that their information was incorrect or experienced delays in receiving their housing letters.

What people talk about most

Service

Users describe positive interactions with service, highlighting its efficiency and ease of use for obtaining... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as great, amazing, and... See more

Staff

Customers had positive experiences with staff, praising their professionalism and efficiency in handling... See more

Response time

Customers consistently note positive experiences with response times, with many receiving letters and... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers reporting wonderful and responsive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This group is great. I work from home and my mental health has benefited so much from having an ESA by my side and this is exactly who you want to go to in order to have your pet accredited. My landlo... See more

Company replied

Rated 5 out of 5 stars

This is my 2nd year using this valuable honest service for my 2 year old Shih Tzu. I have also used their support services for my daughters companion in college and my beloved pug who crossed the rai... See more

Company replied

Rated 5 out of 5 stars

My partner and I have a miniature poodle. He is the love of our lives, and we can’t do anything without him…it really would be far too stressful. He comes everywhere with us. My partner had all... See more

Company replied

Rated 5 out of 5 stars

There is a reason I keep coming back to this company. This year made my 4th time using the service. They have always been professional, and turned everything around pretty quickly. This year I had... See more

Company replied


Company details

  1. Pet Store
  2. Pharmacy

Written by the company

Emotional Pet Support makes getting an Emotional Support Animal letter fast and easy by allowing patients to register their pet dog or pet cat online.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

605 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(605)

74 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best Company for ESP Support and Documentation

My partner and I have a miniature poodle.
He is the love of our lives, and we can’t do anything without him…it really would be far too stressful. He comes everywhere with us.
My partner had all ready gotten the proper documentation papers allowing him to travel.
I needed to get the proper documentation, so I applied with
a great company called “Emotional Support Pet”.
The instructions were very detailed and specific, and I did it all on my mobile phone…it was very easy and fast.
I received my documentation quickly, and my emails with the company were always immediately answered, and it just made the whole process simple and stress-free.
I highly recommend them, and give them 5 stars!!!⭐️⭐️⭐️⭐️⭐️

July 3, 2025
Unprompted review
Emotional Pet Support LLC. logo

Reply from Emotional Pet Support LLC.

Thanks a lot for reviewing us Anthony!

Rated 5 out of 5 stars

Excellent experience

Excellent experience, received my letter and beautiful card of my support animal quickly.

June 20, 2025
Unprompted review
Emotional Pet Support LLC. logo

Reply from Emotional Pet Support LLC.

We greatly appreciate a 5-star review from you, Kailei!!!

Rated 5 out of 5 stars

Easy to apply

Easy to apply. My father was moving to assisted living. His cat really is his only companion. They told me to apply and he would be accepted. It will make the transition much easier.

June 26, 2025
Unprompted review
Emotional Pet Support LLC. logo

Reply from Emotional Pet Support LLC.

Thanks for reviewing us, Detta. He did a great recommendation.

Rated 5 out of 5 stars

Your company understands how hard…

Your company understands how hard sometimes it is to bring our Emotional pets with us. They acted quickly for all the paperwork we needed for our trip.

June 26, 2025
Unprompted review
Emotional Pet Support LLC. logo

Reply from Emotional Pet Support LLC.

Thank you very much for reviewing us, James!

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Exceptionally Supportive and Reliable Service

This emotional pet service has been an absolute lifesaver when it comes to meeting my housing needs. They're always quick to respond, turn around requests efficiently, and go above and beyond to provide compassionate, professional support. It's clear they truly care, and their reliability has brought me so much peace of mind throughout the process. Highly recommended!

June 25, 2025
Unprompted review
Emotional Pet Support LLC. logo

Reply from Emotional Pet Support LLC.

Thanks so much for the 5-Star review! We're always here and we've always been here to help and support you.

Rated 5 out of 5 stars

Prompt attention

Clearly worded questions and clearly explained procedures made the experience a low stress and easy experience to maneuver through.

June 17, 2025
Unprompted review
Emotional Pet Support LLC. logo

Reply from Emotional Pet Support LLC.

Very happy you chose us to help you out, Marianne!

Rated 5 out of 5 stars

Excellent Service

They were very quick and promised everything their website offered and more. Can't thank them enough.

June 25, 2025
Unprompted review
Emotional Pet Support LLC. logo

Reply from Emotional Pet Support LLC.

We're so glad you reviewed us, Teddy!

Rated 5 out of 5 stars

Quick and easy

Quick and easy. Couldn’t have made the process more straightforward.

June 18, 2025
Unprompted review
Emotional Pet Support LLC. logo

Reply from Emotional Pet Support LLC.

We do like providing fast and convenient service, thanks for coming to us for your needs!

Rated 5 out of 5 stars

I appreciate how quickly services were…

I appreciate how quickly services were with company. They were able to get me the documents needed for my fur babies

June 17, 2025
Unprompted review
Emotional Pet Support LLC. logo

Reply from Emotional Pet Support LLC.

We greatly appreciate the review, Tamara! It really helps us a lot!

Rated 5 out of 5 stars

Simple and easy

They were easy to deal with and it was fast and simple.

June 13, 2025
Unprompted review
Emotional Pet Support LLC. logo

Reply from Emotional Pet Support LLC.

Thank you for reviewing us, Bonita!

Rated 5 out of 5 stars

The best

The service is great and fast .
The best
Thank you so much

June 13, 2025
Unprompted review
Emotional Pet Support LLC. logo

Reply from Emotional Pet Support LLC.

You are very most welcome, Sara! Thanks for reviewing!

Rated 5 out of 5 stars

So incredibly easy

So incredibly easy! The process was seamless, and they were quick to respond any time I had a question or needed support. I highly recommend them. It was smooth and straightforward getting my Labrador, Bentley, approved as a PSD (Psychiatric Service Dog). I actually heard about this company through a friend who also had a wonderful experience—so glad I went with them!

June 6, 2025
Unprompted review
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Reply from Emotional Pet Support LLC.

Thank you for reviewing us, Chana, we're glad you let us help you get your PSD all the documentation you needed.

Rated 5 out of 5 stars

Great fast help

Great fast help. We’ve used them for both our dogs for several years and never had an issue.

June 21, 2025
Unprompted review
Emotional Pet Support LLC. logo

Reply from Emotional Pet Support LLC.

Hi Ahmad, so glad you chosen to review us!

Rated 5 out of 5 stars

They are very serious

They are very serious, professional, always present and quick to respond, kind and empathetic. I will never stop thanking them.

June 10, 2025
Unprompted review
Emotional Pet Support LLC. logo

Reply from Emotional Pet Support LLC.

We greatly appreciated the review, we hope you stay with us!

Rated 5 out of 5 stars

The process was quick

The process was quick, easy and hassle free. I received my letters for my two pets the following business day.

June 17, 2025
Unprompted review
Emotional Pet Support LLC. logo

Reply from Emotional Pet Support LLC.

Thank you really much Lanae! We hope it all went well for you!

Rated 5 out of 5 stars

The renewal was easy

The renewal was easy. The renewal was discounted, but I wanted the hard copies so cost was more. Thank you for help in keeping my baby as my emotional stability.

June 4, 2025
Unprompted review
Emotional Pet Support LLC. logo

Reply from Emotional Pet Support LLC.

Your review really helps us a lot, Debra! Thanks so much!

Rated 5 out of 5 stars

Great Company to Work With!!

The service was efficient and simple. I had to contact the company one time and they were very quick to respond.

May 17, 2025
Unprompted review
Emotional Pet Support LLC. logo

Reply from Emotional Pet Support LLC.

Thank you for reviewing us Joe!!

Rated 5 out of 5 stars

I’m happy for this company to help me…

I’m happy for this company to help me avoid pet rent, which would surely make my depression worse! I’m glad this company understands & is there to help people with their furry companions.

May 6, 2025
Unprompted review
Emotional Pet Support LLC. logo

Reply from Emotional Pet Support LLC.

We're glad you chose us to help you out, Valerie!

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