Emotional Pet Support LLC. Reviews 

605
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and efficient service, highlighting the quick turnaround times for documents and the ease of the overall process. Many people appreciate the staff's helpfulness, understanding, and respectful approach, making the experience stress-free and positive. The user experience is frequently described as simple and easy to navigate, with many reviewers recommending the service to others. However, some people were dissatisfied with customer service, mentioning issues with inconsistent therapist support, documents not being accepted by airlines, or difficulties with changing animal information.

What people talk about most

Service

Customers had positive experiences with service, often highlighting its efficiency and ease of use for... See more

User experience

Customers consistently report positive experiences with the user experience, highlighting the ease of use and... See more

Staff

Consumers generally express satisfaction with the staff, highlighting their professionalism and efficiency in... See more

Response time

Reviewers mention positive feedback about response times, with many customers receiving letters and approvals... See more

Customer service

People report ambiguous experiences with customer service, with many praising the wonderful and responsive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is my 2nd year using this valuable honest service for my 2 year old Shih Tzu. I have also used their support services for my daughters companion in college and my beloved pug who crossed the rai... See more

Company replied

Rated 5 out of 5 stars

This group is great. I work from home and my mental health has benefited so much from having an ESA by my side and this is exactly who you want to go to in order to have your pet accredited. My landlo... See more

Company replied

Rated 5 out of 5 stars

I needed a precription letter to give to my apt landlord that has a no pet policy. Emotionalpetsupport sent me a letter within 24 hours. I gave it to my landlord and havent gotten any flack ever sense... See more

Company replied

Rated 5 out of 5 stars

There is a reason I keep coming back to this company. This year made my 4th time using the service. They have always been professional, and turned everything around pretty quickly. This year I had... See more

Company replied


Company details

  1. Pet Store
  2. Pharmacy

Written by the company

Emotional Pet Support makes getting an Emotional Support Animal letter fast and easy by allowing patients to register their pet dog or pet cat online.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

605 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.7

All reviews

(605)

74 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Very frustrating

One pet kept getting bounced back, I got told one thing from the people I’m trying to rent from and something else from the cite and support team. It’s been very frustrating. If only you would be specific and tell me what I needed to do, would it have been easier.

May 23, 2025
Unprompted review
Emotional Pet Support LLC. logo

Reply from Emotional Pet Support LLC.

Hi Jesse, very sorry to hear that you had a bad experience. We're not sure about your issue specifically, usually, it's just a matter of ordering our Housing ESA service and then having our assigned provider complete an accommodation form.

Rated 5 out of 5 stars

Highly recommend

Paid for an expedited letter and received it quickly! Landlord accepted the letter without any issues. Decently priced as well.

May 20, 2025
Unprompted review
Emotional Pet Support LLC. logo

Reply from Emotional Pet Support LLC.

Thank you for taking the time to review our speedy services, Abigael!

Rated 5 out of 5 stars

I am moving from my single family home…

I am moving from my single family home to an apartment in a new state. I never needed to register my pet as a ESA. EPS LLC. made it simple and easy. I thank them for their kindness and ease of use.

May 1, 2025
Unprompted review
Emotional Pet Support LLC. logo

Reply from Emotional Pet Support LLC.

Thanks for letting us help you with your move, William!

Rated 5 out of 5 stars

They are legitimate and professional

From the very first interaction, I felt respected and understood. The process was simple, secure, and completely professional. I was connected with a local licensed therapist who genuinely listened to my story and within 24 hours I had a legally valid ESA letter in hand.

Thanks to Emotional Pet Support LLC., my dog and I are still together, and I’ve felt more stable and supported ever since. They gave me peace of mind, and for that, I’m forever thankful.

If you’re looking for a trustworthy, compassionate service, this is the one.

May 22, 2025
Unprompted review
Emotional Pet Support LLC. logo

Reply from Emotional Pet Support LLC.

We're honored to have helped you with your dog and process, Marian! We've been around and helping people for almost a decade!

Rated 5 out of 5 stars

professional

professional, attentive, and really took the time to help me

May 7, 2025
Unprompted review
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Reply from Emotional Pet Support LLC.

Thank you for reviewing us, customer!

Rated 5 out of 5 stars

GREAT service

GREAT service! Using the ID that arrived within 2 days, my dog Calvin was able to get access into Alcatraz and Muir Woods, both of which are restricted to all animals except service animals. The process was quick and the approval process took less than 15 minutes.

May 1, 2025
Unprompted review
Emotional Pet Support LLC. logo

Reply from Emotional Pet Support LLC.

Thanks for reviewing us, Andy! We do our best to ensure requests are done and delivered in a timely manner!

Rated 5 out of 5 stars

Friendly, efficient, top notch service!

Very caring mental health providers, they turned around a letter for me for housing very quickly. They also responded to a required inquiry from the pet screening company quickly as well, so I was able to get my dog approved for my new apartment within days.

April 25, 2025
Unprompted review
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Reply from Emotional Pet Support LLC.

Thanks for taking the time out of your day to review us, Paul! It's very much appreciated!

Rated 5 out of 5 stars

These guys are quick to respond and…

These guys are quick to respond and have great pricing. If you need ESA documentation for your service animal, I would highly recommend!

April 25, 2025
Unprompted review
Emotional Pet Support LLC. logo

Reply from Emotional Pet Support LLC.

Greatly appreciate the kind words and recommendation, Harley. It helps to spread the word!

Rated 5 out of 5 stars

Happy people

Fast answer, good price

May 5, 2025
Unprompted review
Emotional Pet Support LLC. logo

Reply from Emotional Pet Support LLC.

Hi Amalia, thank you very much, we try to be affordable.

Rated 5 out of 5 stars

Most affordable ESA available and…

Most affordable ESA available and immediate, same-day approvals

April 15, 2025
Unprompted review
Emotional Pet Support LLC. logo

Reply from Emotional Pet Support LLC.

Thank you for reviewing us, Maureen! Our providers are available every day, helping to take care of everyone in a timely manner!

Rated 5 out of 5 stars

Very satisfied customer!

I needed an ESA letter to move into a new apartment and found Emotional Pet Support LLC online. I read their good reviews and decided to purchase their service. I was extremely happy with the easy process and cost! I was very pleased with the ESA letter I received by email in a very timely manner and also the hard copy that was mailed to me. If you need an ESA letter, I highly recommend this company. They did a great job at a reasonable price.

April 14, 2025
Unprompted review
Emotional Pet Support LLC. logo

Reply from Emotional Pet Support LLC.

Thanks VF! Glad to help you with our services!

Rated 5 out of 5 stars

Quick and EASY!!!!!

I had an amazing experience with Emotional Pet Support LLC. The process for getting both my ESA (Emotional Support Animal) and PSD (Psychiatric Service Dog) official letters was incredibly easy and extremely quick. Everything was handled professionally, but with real care and compassion, which meant a lot to me.

It’s clear they truly understand how important these letters are for mental health and well-being. I felt supported every step of the way, and I’m beyond happy with the service I received.

I highly recommend Emotional Pet Support LLC to anyone in need of reliable, fast, and empathetic assistance. Thank you for making such a big difference in my life!

April 4, 2025
Unprompted review
Emotional Pet Support LLC. logo

Reply from Emotional Pet Support LLC.

Thank you much for reviewing us!

Rated 5 out of 5 stars

I was worried this was going to be…

I was worried this was going to be fraud or rip me off. However, we filled out two applications for 2 support animals and got an email within 2 days with a professional letter very specific with the number of the mental health specialist. My apartment accepted them and didn't question at all. I like how they let you include as many animals as you want on the same document.

I would purchase anything again and the letter was beyond what I was asking for very detailed even said Newpor Beach California. I had a feeling it was a legit place because I looked it up there are no complaints and orange county is strict about laws so thank you 5 stars for me no problem.

April 18, 2025
Unprompted review
Emotional Pet Support LLC. logo

Reply from Emotional Pet Support LLC.

We're glad to assure you and show that we're authentic!

Rated 5 out of 5 stars

Excellent service

Easy to do. professional. I liked that they contacted me for the renewal. Quick response

April 2, 2025
Unprompted review
Emotional Pet Support LLC. logo

Reply from Emotional Pet Support LLC.

Glad you could review us, Nancy!

Rated 5 out of 5 stars

Great

This process was efficient and quick.

April 7, 2025
Unprompted review
Emotional Pet Support LLC. logo

Reply from Emotional Pet Support LLC.

Thanks for reviewing!

Rated 5 out of 5 stars

Very easy & prompt delivery

Very easy & prompt delivery. Truly appreciated their service.

March 24, 2025
Unprompted review
Emotional Pet Support LLC. logo

Reply from Emotional Pet Support LLC.

We're glad to have earned your trust!

Rated 5 out of 5 stars

i have been a customer of pet screening…

i have been a customer of pet screening for a couple years now. I had an issue that Sara and Ashley helped me solve, so that I could move into a new place with my ESA pet!! Their service and dedication went above and beyond to help me beat a deadline that would have come and I would have lost the place!!! I even got the good news Sunday, if that gives you a small idea of the service they provided for me!! I am glad to have a friend like Pet Screening on my side covering me and Sarges backs!! And a special thanks to Ashley and Sara for their exceptional customer service and help!!!

April 6, 2025
Unprompted review
Emotional Pet Support LLC. logo

Reply from Emotional Pet Support LLC.

We appreciate the review really much!

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