Co-op energy via Octopus has always been good value for us. We are grateful for the options given to us online when the contract ended, and the ability to easily choose the best option, which we have... See more
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We have been with Octopus for many years, since they took over Co-Op energy. The prices have always been reasonable, the service fine and the “greenness” pretty good. I have seen interviews with the C... See more
The site was very clear, well laid out and presented, making it so easy to navigate. I had no problems understanding how my accounts were running, or how my bills were calculated. I was informed o... See more
Having had disastrous experiences with other companies, I read reviews of Octopus when transferred from Co-op (excellent company, too) and stayed. Best ever decision. Simple to use, no rubbish, meter... See more
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Always reliable
Always reliable and I have never had a negative issue having been with coop energy through Octopus for a number of years.
I have always found Octopus energy to…
I have always found Octopus energy to be fair with pricing as quick to lower them when fuels become cheaper. Great options to fix the prices so you can plan ahead.
Options clearly and precisely laid out
Options clearly and precisely laid out. All based on existing tariffs and without the hassle of intermediary, so called energy advisors.
Co-op energy via Octopus gives good green choices when renewing the contract
Co-op energy via Octopus has always been good value for us. We are grateful for the options given to us online when the contract ended, and the ability to easily choose the best option, which we have now done. We are grateful for all the information supplied when making our choice, including details about how the energy is sourced (very green!).
So easy and quick to sort out as well…
So easy and quick to sort out as well as being nice and transparent
Easy, clear web site
I like the monthy update on bills and the clear, easy to use app
Confidence in their products.
As usual Octopus gave me plenty of notice that my tariff was ending. They gave me plenty of options on the new tariffs available. To be honest, I have trusted them for the past 4 years, so didn't look elsewhere. I have confidence in their customer services team, which is more than I could say on their rivals. Keep up the good work.
3 options well explained
3 options well explained - one button to switch. Great experience from a great straightforward company
Great platform to manage account
Great platform to manage account. Easy to use.
would be much happier if my bill was…
would be much happier if my bill was emailed to me within 48 hours of submitting my readings
They always explain things in an…
They always explain things in an understandable way, customer services have always been great.
Good old Octopus!
as always, ease of use on their app is outstanding. Everything is put in a clear and concise way.
I love Octopus
I love Octopus. So efficient and contactable should there be a need.
Very easy to change tariffs
Very easy to change tariffs. Information at hand so easily.
Timely renewal notice with options and…
Timely renewal notice with options and full price details
I feel safe with octopus ive been with…
I feel safe with octopus ive been with them for years and they look after all my needs with decent rates and great website to follow ive even won on spin wheel this month bonus .
I am pleased with the fixed rates and…
I am pleased with the fixed rates and services.
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