Energy Bureau Reviews 

664
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, approachable, and knowledgeable when handling contract renewals and energy switches. Reviewers often mention that advisors take the time to explain every detail clearly, ensuring a smooth and reassuring process from start to finish. People also appreciate the highly efficient service that consistently helps secure competitive market prices and achieve significant financial savings. Consumers consistently highlight that working with the team removes all the usual stress and pressure associated with utility providers. Reviewers note that advisors remain constantly available to answer questions and provide ongoing support long after contracts are signed.

What people talk about most

Staff

Customers report highly positive experiences with staff, highlighting their helpful, polite, and... See more

Service

Consumers find service to be positive, highlighting quick, efficient, and professional assistance with energy... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting helpful and efficient support.... See more

Price

Users describe satisfaction with price, reporting significant financial savings and competitive rates on... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Anthony has been great, he is always on hand to arrange my renewal but really pleased with the service after that, he doesn’t leave you after you have signed the contract. Not many brokers have a good... See more

Rated 5 out of 5 stars

I would normally be skeptical about companies that offer to help with your energy, however I am very happy so far with how things have been. Charles has been my main point of contact and I cannot faul... See more

Rated 5 out of 5 stars

What a great experience I have had with an honest Mr. Mark Steer, grateful for the knowledge given and the brilliant saving our company had made by using Energy Bureau. This industry is harsh, and a... See more

Rated 5 out of 5 stars

I been using Mark Steer for more than a few years. I have always received a 5 star customer service. He is very honest, approachable, helpful and knowledgeable. I will continue to always reach out to... See more


Company details

  1. Utility Contractor
  2. Electric Utility Company
  3. Gas Company

Information provided by various external sources

At Energy Bureau, we pride ourselves on developing business energy services that benefits you and your business best. With support and hassle-free management of your business gas and electricity, our aim is to compare energy providers and find the best rates that will not only reduce your energy overheads, but ensure you’re making the most of the tariffs and services available to you.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

664 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(664)

32 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very Helpful, Angela was great!!

I was out of contract with British Gas on a business property and on a crazy high tariff, but due to personal issues with family never had time to arrange, Angela was very patient and persistent, called and emailed as promised and we got the job sorted at a good rate too.

April 25, 2024
Unprompted review
Energy Bureau logo

Reply from Energy Bureau

Hi Scorpion

Thank you for your kind words regarding your experience with Energy Bureau. We greatly appreciate your feedback and are delighted to hear that you found value in our services.

At Energy Bureau, customer satisfaction is our top priority, and we are continuously striving to enhance the experience for our valued clients such as yourself.

We are thrilled to continue serving your business needs and are committed to providing you with the highest level of service for years to come.

Additionally, we appreciate your willingness to refer us to your business colleagues. Referrals are invaluable to us, and we will ensure that any potential clients you recommend receive the same level of dedication and expertise that you have experienced.

If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!

#TeamEB

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Rated 5 out of 5 stars

Really friendly and helpful

Today I was speaking with Keith Hopper and he was extremely knowledgeable and helpful. He helped me understand about the best rates and was really patient when I had questions and queries. He was one of the friendliest people I have ever spoken too.

April 23, 2024
Unprompted review
Energy Bureau logo

Reply from Energy Bureau

Hi Ellie

Thank you for your kind words regarding your experience with Energy Bureau. We greatly appreciate your feedback and are delighted to hear that you found value in our services.

At Energy Bureau, customer satisfaction is our top priority, and we are continuously striving to enhance the experience for our valued clients such as yourself.

We are thrilled to continue serving your business needs and are committed to providing you with the highest level of service for years to come.

Additionally, we appreciate your willingness to refer us to your business colleagues. Referrals are invaluable to us, and we will ensure that any potential clients you recommend receive the same level of dedication and expertise that you have experienced.

If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!

#TeamEB

Rated 5 out of 5 stars

I have been using Energy Bureau and…

I have been using Energy Bureau and their representative Anthony McLintock for a few years now.
Anthony is always on the ball, gives plenty of time for review and lets you know of imminent prices changes (up or down).
I have many similar companies endlessly contacting me to review our energy costs, I do not trust anyone else to do as good a job as Anthony. They do get a broker commission, but even so, their price was cheaper than the renewal from the supplier, so it is well worth the time to speak to Energy Bureau.

April 9, 2024
Unprompted review
Energy Bureau logo

Reply from Energy Bureau

Hi Richard

Thank you for your kind words regarding your experience with Energy Bureau. We greatly appreciate your feedback and are delighted to hear that you found value in our services.

At Energy Bureau, customer satisfaction is our top priority, and we are continuously striving to enhance the experience for our valued clients such as yourself.

We are thrilled to continue serving your business needs and are committed to providing you with the highest level of service for years to come.

Additionally, we appreciate your willingness to refer us to your business colleagues. Referrals are invaluable to us, and we will ensure that any potential clients you recommend receive the same level of dedication and expertise that you have experienced.

If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!

#TeamEB

Rated 5 out of 5 stars

Helpful

Helpful. Straightforward. Timely.

April 18, 2024
Unprompted review
Energy Bureau logo

Reply from Energy Bureau

Hi City Arts

Thank you for your kind words regarding your experience with Energy Bureau. We greatly appreciate your feedback and are delighted to hear that you found value in our services.

At Energy Bureau, customer satisfaction is our top priority, and we are continuously striving to enhance the experience for our valued clients such as yourself.

We are thrilled to continue serving your business needs and are committed to providing you with the highest level of service for years to come.

Additionally, we appreciate your willingness to refer us to your business colleagues. Referrals are invaluable to us, and we will ensure that any potential clients you recommend receive the same level of dedication and expertise that you have experienced.

If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!

#TeamEB

Rated 5 out of 5 stars

Very efficient and great cost saving

Very efficient and great cost saving. Jonathan did a great job.

April 16, 2024
Unprompted review
Energy Bureau logo

Reply from Energy Bureau

Hi A Singh

Thank you for your kind words regarding your experience with Energy Bureau. We greatly appreciate your feedback and are delighted to hear that you found value in our services.

At Energy Bureau, customer satisfaction is our top priority, and we are continuously striving to enhance the experience for our valued clients such as yourself.

We are thrilled to continue serving your business needs and are committed to providing you with the highest level of service for years to come.

Additionally, we appreciate your willingness to refer us to your business colleagues. Referrals are invaluable to us, and we will ensure that any potential clients you recommend receive the same level of dedication and expertise that you have experienced.

If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!

#TeamEB

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Rated 5 out of 5 stars

Good service

Great service

April 12, 2024
Unprompted review
Energy Bureau logo

Reply from Energy Bureau

Hi pravin patel

Thank you for your kind words regarding your experience with Energy Bureau. We greatly appreciate your feedback and are delighted to hear that you found value in our services.

At Energy Bureau, customer satisfaction is our top priority, and we are continuously striving to enhance the experience for our valued clients such as yourself.

We are thrilled to continue serving your business needs and are committed to providing you with the highest level of service for years to come.

Additionally, we appreciate your willingness to refer us to your business colleagues. Referrals are invaluable to us, and we will ensure that any potential clients you recommend receive the same level of dedication and expertise that you have experienced.

If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!

#TeamEB

Rated 5 out of 5 stars

Energy supply

Harj has been a great help in finding and completing my energy contracts with the supplier. He is very professional and knowledgeable in the energy sector. Would highly recommend him.

April 11, 2024
Unprompted review
Energy Bureau logo

Reply from Energy Bureau

Hi E. Yeung

Thank you for your kind words regarding your experience with Energy Bureau. We greatly appreciate your feedback and are delighted to hear that you found value in our services.

At Energy Bureau, customer satisfaction is our top priority, and we are continuously striving to enhance the experience for our valued clients such as yourself.

We are thrilled to continue serving your business needs and are committed to providing you with the highest level of service for years to come.

Additionally, we appreciate your willingness to refer us to your business colleagues. Referrals are invaluable to us, and we will ensure that any potential clients you recommend receive the same level of dedication and expertise that you have experienced.

If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!

#TeamEB

Rated 5 out of 5 stars

Anthony made the renewal very straight…

Anthony made the renewal very straight forward. Would certainly recommend.

April 9, 2024
Unprompted review
Energy Bureau logo

Reply from Energy Bureau

Hi Matt

Thank you for your kind words regarding your experience with Energy Bureau. We greatly appreciate your feedback and are delighted to hear that you found value in our services.

At Energy Bureau, customer satisfaction is our top priority, and we are continuously striving to enhance the experience for our valued clients such as yourself.

We are thrilled to continue serving your business needs and are committed to providing you with the highest level of service for years to come.

Additionally, we appreciate your willingness to refer us to your business colleagues. Referrals are invaluable to us, and we will ensure that any potential clients you recommend receive the same level of dedication and expertise that you have experienced.

If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!

#TeamEB

Rated 5 out of 5 stars

Excellent Service with Energy Bureau

Been dealing with the Energy Bureau for many years and would highly recommend as the customer service is excellent.
Sam Palmer deserves an individual mention for being so cheery, positive and dependable.
You can trust him to get any job done.

April 3, 2024
Unprompted review
Energy Bureau logo

Reply from Energy Bureau

Hi Mrs Mclachlan

Thank you for your kind words regarding your experience with Energy Bureau. We greatly appreciate your feedback and are delighted to hear that you found value in our services.

At Energy Bureau, customer satisfaction is our top priority, and we are continuously striving to enhance the experience for our valued clients such as yourself.

We are thrilled to continue serving your business needs and are committed to providing you with the highest level of service for years to come.

Additionally, we appreciate your willingness to refer us to your business colleagues. Referrals are invaluable to us, and we will ensure that any potential clients you recommend receive the same level of dedication and expertise that you have experienced.

If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!

#TeamEB

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Rated 5 out of 5 stars

Gas and Electric review

Chloe Jackson has been amazing to deal with, nothing has been too much trouble and she is always happy to help. Both our gas and electricity have been significantly reduced compared to what we had been paying currently. Would definitely use again in future. Thank you!

March 22, 2024
Unprompted review
Energy Bureau logo

Reply from Energy Bureau

Hi Jody

Thank you for your kind words regarding your experience with Energy Bureau. We greatly appreciate your feedback and are delighted to hear that you found value in our services.

At Energy Bureau, customer satisfaction is our top priority, and we are continuously striving to enhance the experience for our valued clients such as yourself.

We are thrilled to continue serving your business needs and are committed to providing you with the highest level of service for years to come.

Additionally, we appreciate your willingness to refer us to your business colleagues. Referrals are invaluable to us, and we will ensure that any potential clients you recommend receive the same level of dedication and expertise that you have experienced.

If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!

#TeamEB

Rated 5 out of 5 stars

Real human

Dealing with Daniel Ross has been a pleasure . I can guarantee that he is a real human and a genuine down to earth good hearted person who will work with you to get problems resolved and get great deal contracts signed . I had issues with a previous company automatically signing us up to a contract but Daniel was there to go above and beyond to get it sorted . Thank you for all your help .

March 20, 2024
Unprompted review
Energy Bureau logo

Reply from Energy Bureau

Hi miss t h gill

Thank you for your kind words regarding your experience with Energy Bureau. We greatly appreciate your feedback and are delighted to hear that you found value in our services.

At Energy Bureau, customer satisfaction is our top priority, and we are continuously striving to enhance the experience for our valued clients such as yourself.

We are thrilled to continue serving your business needs and are committed to providing you with the highest level of service for years to come.

Additionally, we appreciate your willingness to refer us to your business colleagues. Referrals are invaluable to us, and we will ensure that any potential clients you recommend receive the same level of dedication and expertise that you have experienced.

If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!

#TeamEB

Rated 5 out of 5 stars

The agents at Energy Bureau had great…

The agents at Energy Bureau had great patience and a professional depth of knowledge which helped us to make the decision to take out our gas & electricity contracts with them.
Thank you Paul, who had infinite patience and Mark with whom we spoke to originally.

March 21, 2024
Unprompted review
Energy Bureau logo

Reply from Energy Bureau

Hi Geraldine Gordon

Thank you for your kind words regarding your experience with Energy Bureau. We greatly appreciate your feedback and are delighted to hear that you found value in our services.

At Energy Bureau, customer satisfaction is our top priority, and we are continuously striving to enhance the experience for our valued clients such as yourself.

We are thrilled to continue serving your business needs and are committed to providing you with the highest level of service for years to come.

Additionally, we appreciate your willingness to refer us to your business colleagues. Referrals are invaluable to us, and we will ensure that any potential clients you recommend receive the same level of dedication and expertise that you have experienced.

If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!

#TeamEB

Rated 5 out of 5 stars

Chloe has been absolutely amazing

Chloe has been absolutely amazing. She's helped me so much by sorting my electricity out and also got me an amazing deal with a new company I honestly can't thank you enough. Highly appreciate and recommend :-)
Thank you thank you thank you

March 14, 2024
Unprompted review
Energy Bureau logo

Reply from Energy Bureau

Hi Karen Hodginkson

Thank you for your kind words regarding your experience with Energy Bureau. We greatly appreciate your feedback and are delighted to hear that you found value in our services.

At Energy Bureau, customer satisfaction is our top priority, and we are continuously striving to enhance the experience for our valued clients such as yourself.

We are thrilled to continue serving your business needs and are committed to providing you with the highest level of service for years to come.

Additionally, we appreciate your willingness to refer us to your business colleagues. Referrals are invaluable to us, and we will ensure that any potential clients you recommend receive the same level of dedication and expertise that you have experienced.

If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!

#TeamEB

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Rated 5 out of 5 stars

Chloe

Chloe, was a real great help and set up our accounts with ease. i would 100% use her again.

March 14, 2024
Unprompted review
Energy Bureau logo

Reply from Energy Bureau

Hi KERRY WILLS

Thank you for your kind words regarding your experience with Energy Bureau. We greatly appreciate your feedback and are delighted to hear that you found value in our services.

At Energy Bureau, customer satisfaction is our top priority, and we are continuously striving to enhance the experience for our valued clients such as yourself.

We are thrilled to continue serving your business needs and are committed to providing you with the highest level of service for years to come.

Additionally, we appreciate your willingness to refer us to your business colleagues. Referrals are invaluable to us, and we will ensure that any potential clients you recommend receive the same level of dedication and expertise that you have experienced.

If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!

#TeamEB

Rated 5 out of 5 stars

Anthony got in touch around 2 years ago…

Anthony got in touch around 2 years ago and has been working hard on our multiple accounts. Whilst there is a commission added they get off market rates, are fully transparent and any issues they will also contact the supplier during contract for any assistance. Very good service and worth it

March 13, 2024
Unprompted review
Energy Bureau logo

Reply from Energy Bureau

Hi Admin

Thank you for your kind words regarding your experience with Energy Bureau. We greatly appreciate your feedback and are delighted to hear that you found value in our services.

At Energy Bureau, customer satisfaction is our top priority, and we are continuously striving to enhance the experience for our valued clients such as yourself.

We are thrilled to continue serving your business needs and are committed to providing you with the highest level of service for years to come.

Additionally, we appreciate your willingness to refer us to your business colleagues. Referrals are invaluable to us, and we will ensure that any potential clients you recommend receive the same level of dedication and expertise that you have experienced.

If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!

#TeamEB

Rated 5 out of 5 stars

Excellent advice and help

The information given was very clear, but anything I missed or misunderstood was patiently explained by Angela - thank you. I would highly recommend using Energy Bureau. They do all the hard work and we reap the benefits.

March 12, 2024
Unprompted review
Energy Bureau logo

Reply from Energy Bureau

Hi Christopher Bould

Thank you for your kind words regarding your experience with Energy Bureau. We greatly appreciate your feedback and are delighted to hear that you found value in our services.

At Energy Bureau, customer satisfaction is our top priority, and we are continuously striving to enhance the experience for our valued clients such as yourself.

We are thrilled to continue serving your business needs and are committed to providing you with the highest level of service for years to come.

Additionally, we appreciate your willingness to refer us to your business colleagues. Referrals are invaluable to us, and we will ensure that any potential clients you recommend receive the same level of dedication and expertise that you have experienced.

If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!

#TeamEB

Rated 5 out of 5 stars

Great service

Chloe Jackson, great service and very helpful, would highly recommend

March 13, 2024
Unprompted review
Energy Bureau logo

Reply from Energy Bureau

Hi Martin Westley

Thank you for your kind words regarding your experience with Energy Bureau. We greatly appreciate your feedback and are delighted to hear that you found value in our services.

At Energy Bureau, customer satisfaction is our top priority, and we are continuously striving to enhance the experience for our valued clients such as yourself.

We are thrilled to continue serving your business needs and are committed to providing you with the highest level of service for years to come.

Additionally, we appreciate your willingness to refer us to your business colleagues. Referrals are invaluable to us, and we will ensure that any potential clients you recommend receive the same level of dedication and expertise that you have experienced.

If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!

#TeamEB

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Rated 5 out of 5 stars

Angela nothing but helpful

Angela nothing but helpful, takes the stress out of these mundane tasks and wouldn't sue anyone else.

March 13, 2024
Unprompted review
Energy Bureau logo

Reply from Energy Bureau

Hi Katy Rourke

Thank you for your kind words regarding your experience with Energy Bureau. We greatly appreciate your feedback and are delighted to hear that you found value in our services.

At Energy Bureau, customer satisfaction is our top priority, and we are continuously striving to enhance the experience for our valued clients such as yourself.

We are thrilled to continue serving your business needs and are committed to providing you with the highest level of service for years to come.

Additionally, we appreciate your willingness to refer us to your business colleagues. Referrals are invaluable to us, and we will ensure that any potential clients you recommend receive the same level of dedication and expertise that you have experienced.

If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!

#TeamEB

Rated 5 out of 5 stars

Thank you Eugene Black at The Energy…

Thank you Eugene Black at The Energy Bureau for arranging our business gas and electric contracts so quickly whilst making us a big saving. We will certainly be using you again. Thanks for all of your help!

March 13, 2024
Unprompted review
Energy Bureau logo

Reply from Energy Bureau

Hi Mike Perry

Thank you for your kind words regarding your experience with Energy Bureau. We greatly appreciate your feedback and are delighted to hear that you found value in our services.

At Energy Bureau, customer satisfaction is our top priority, and we are continuously striving to enhance the experience for our valued clients such as yourself.

We are thrilled to continue serving your business needs and are committed to providing you with the highest level of service for years to come.

Additionally, we appreciate your willingness to refer us to your business colleagues. Referrals are invaluable to us, and we will ensure that any potential clients you recommend receive the same level of dedication and expertise that you have experienced.

If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!

#TeamEB

Rated 5 out of 5 stars

Anthony has been very helpful in…

Anthony has been very helpful in advising and assisting us to save on our utility bills.

His approach has always been friendly and professional and has always gone the extra mile.

Would recommend his services.

March 8, 2024
Unprompted review
Energy Bureau logo

Reply from Energy Bureau

Hi CCG

Thank you for your kind words regarding your experience with Energy Bureau. We greatly appreciate your feedback and are delighted to hear that you found value in our services.

At Energy Bureau, customer satisfaction is our top priority, and we are continuously striving to enhance the experience for our valued clients such as yourself.

We are thrilled to continue serving your business needs and are committed to providing you with the highest level of service for years to come.

Additionally, we appreciate your willingness to refer us to your business colleagues. Referrals are invaluable to us, and we will ensure that any potential clients you recommend receive the same level of dedication and expertise that you have experienced.

If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!

#TeamEB

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