Customer Services quickly understood my request and expedited it efficiently and accurately. We have loved every site we've visited and recommend the discounts we've had because we were members. Our k... See more
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Review summary
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Polite friendly and helpful, describes everyone we have met or contacted. It means a lot. We now have many more places we can visit and we look forward to meeting more very pleasant people at really i... See more
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I contacted Customer Services regarding tickets for Bolsover Castle I had bought to take my grandson as a surprise. Unfortunately, my daughter booked a holiday departing on the same day so I asked if... See more
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It was so great to be able to speak to an actual person who was friendly and helpful, dealt with my query efficiently, and confirmed everything to me in an email. Such a refreshing change from having... See more
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Company details
Written by the company
English Heritage cares for over 400 historic buildings, monuments and sites - from world-famous prehistoric sites to grand medieval castles, from Roman forts on the edges of the empire to a Cold War bunker. Through these, we bring the story of England to life for over 10 million people each year.
Contact info
United Kingdom
- english-heritage.org.uk
4.6
Excellent
4K reviews
No recent history of asking for reviews
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My Family and I have really enjoyed our…
My Family and I have really enjoyed our English Hertiage membership. We've had some great visits to some incredible places.
August 15, 2026
Unprompted review
Reply from English Heritage
Thank you for your lovely review, Karen. We’re delighted to hear how much you and your family have enjoyed your English Heritage membership and your visits to some of our incredible sites. We hope there are many more fantastic days out and discoveries ahead for you all!
Thank you to Jack
Thank you Jack for your calm patience and for helping me to get memberships for my adult children and their families so that they could use them straight away. You’re a star! Sue
August 14, 2026
Unprompted review
Reply from English Heritage
Thank you for your wonderful feedback, Sue! We’re delighted to hear that Jack was able to patiently help you arrange memberships for your adult children and their families, so they could start enjoying their benefits straight away. We’ll be sure to pass your lovely comments on to Jack — we’re sure he’ll be thrilled to hear them!
Fantastic customer service from Kalen…
Fantastic customer service from Kalen sorting out a couple of queries over my new membership and a gift for my daughter !
We are hoping to visit a number of properties in the next couple of weeks and needed help with the gift membership …this was all sorted for us and nothing seemed to much trouble !
Thanks Kalen !
August 14, 2026
Unprompted review
Reply from English Heritage
Thank you for your fantastic review! We’re delighted to hear that Kalen was able to help with your membership and arrange the gift membership for your daughter. It’s great to know that everything was sorted for you and that you’re looking forward to visiting our properties. We’ll be sure to share your kind feedback with Kalen!
I contacted EH by email with a question…
I contacted EH by email with a question about my temporary membership card and I received a prompt reply with an email confirming our membership until next year. Thank you
August 14, 2026
Unprompted review
Reply from English Heritage
Thank you for taking the time to leave a review. We’re pleased to hear that our team was able to respond promptly and confirm your membership details. We hope you have a fantastic year exploring our sites!
Cuatomer Service …
English Heritage have been very helpful with an issue i had recently and I would recommend visiting any of their sites.
August 7, 2026
Unprompted review
Reply from English Heritage
Thank you for your kind words, Dinah. We’re so pleased our team was able to help resolve your issue and provide the support you needed. It’s wonderful to hear that you’d recommend visiting English Heritage sites. We hope you enjoy many more memorable visits!
Reply from English Heritage
Thank you for your lovely review, Kim. We’re delighted to hear that Vicki was able to assist you and provide great service. We’ll be sure to pass your kind comments on to her. Thank you for supporting English Heritage!
I contacted customer services by email
I contacted customer services by email, reference my membership. Basically I was paying too much. It was amended without any problems, email sent to inform me it had been changed. Many Thanks English Heritage.
August 13, 2026
Unprompted review
Reply from English Heritage
Thanks for your review. We’re glad we were able to look into your membership payments and get everything corrected for you without any fuss. It’s important to us that things like this are sorted as quickly and smoothly as possible. We hope you continue to enjoy your English Heritage membership.
I contacted Customer Services regarding…
I contacted Customer Services regarding tickets for Bolsover Castle I had bought to take my grandson as a surprise. Unfortunately, my daughter booked a holiday departing on the same day so I asked if they could to be transferred to the day before. Without any hesitation they have been transferred so my grandson doesn’t have to miss out. Thank you Chelsea x
August 13, 2026
Unprompted review
Reply from English Heritage
Thank you for sharing this, and we’re so pleased we could help make sure your grandson didn’t miss out on his surprise trip to Bolsover Castle! Plans can change, and we were happy to move the tickets so you could still enjoy the day together. We hope you both have a wonderful visit!
Got a prompt response to my question on…
Got a prompt response to my question on how to make bookings for our planned trips to various sires, thanks, this worked perfectly.
August 11, 2026
Unprompted review
Reply from English Heritage
Thanks for getting in touch and for taking the time to leave a review. We’re pleased we could point you in the right direction for booking your upcoming visits and, even better, that the information worked perfectly for you. We hope you have a fantastic time exploring the sites you’re planning to visit!
excellent service agent was very…
excellent service agent was very helpfull
August 13, 2026
Unprompted review
Reply from English Heritage
Thank you, Raymond. It’s lovely to hear that you received such helpful service from our team. I’ll make sure your kind comments are passed on! Feedback like this is always appreciated by our team.
very helpful help
August 13, 2026
Unprompted review
Reply from English Heritage
Thanks, Derwyn! We’re really glad our team were able to help you. We appreciate you taking the time to share your experience.
Rapid response
Rapid response , with clear information and thoughtful additional details.
August 11, 2026
Unprompted review
Reply from English Heritage
Thanks for your lovely feedback, Francis. It’s good to hear that the information provided was clear and that the additional details were useful. We always want to make things as straightforward as possible, so it’s great to know we were able to help.
EXCELLENT AND PROMPT RESOLUTION TO…
EXCELLENT AND PROMPT RESOLUTION TO PROBLEM
August 13, 2026
Unprompted review
Reply from English Heritage
Thank you, Graham, for taking the time to leave a review. We’re pleased we could get things sorted for you quickly and provide a resolution that worked. It’s great to know you were happy with the service you received.
Visited Peveril castle in Castleton
Visited Peveril castle in Castleton. Just over £20 for a family.
August 6, 2026
Unprompted review
Reply from English Heritage
It’s great to hear you enjoyed your visit to Peveril Castle! We hope you had a fantastic day exploring the site. Thanks for taking the time to leave us a review!
English Heritage membership support
I contacted English Heritage regarding our membership category. The query was dealt with promptly, professionally and supportively.
August 10, 2026
Unprompted review
Reply from English Heritage
Hi Gary, It’s great to hear your query was dealt with promptly and that you found our team professional and supportive. Thanks for taking the time to leave us a review!
Delighted with the quick response and…
Delighted with the quick response and what to do until car sticker arrives , thank you
August 12, 2026
Unprompted review
Reply from English Heritage
It’s great to hear you were happy with the quick response and that we could advise you on what to do while waiting for your car sticker to arrive. Thanks for taking the time to leave us a review!
My question was answered and I was able…
My question was answered and I was able to make the booking successfully. Thank you
August 10, 2026
Unprompted review
Reply from English Heritage
It’s great to hear we could answer your question and help you make your booking successfully. Thanks for taking the time to leave us a review!
Just to tell that the customer service…
Just to tell that the customer service Is very kind and helpful. Looking forward to come in England to enjoy my experience!
August 12, 2026
Unprompted review
Reply from English Heritage
Hi Marco, It’s great to hear you found our customer service team so kind and helpful. We look forward to welcoming you to England and hope you have a fantastic experience! Thanks for taking the time to leave us a review.
The problems were clarified and mostly…
The problems were clarified and mostly sorted out
August 12, 2026
Unprompted review
Reply from English Heritage
It’s great to hear we could clarify the problems and get most of them sorted for you. Please do get in touch if you still need something resolved further. Thanks for taking the time to leave us a review
Charlotte was a great help in the…
Charlotte was a great help in the online chat, and I really appreciated her help. Very quick to respond and solve the problem
August 12, 2026
Unprompted review
Reply from English Heritage
Hi Kyla, It’s great to hear Charlotte was able to help and get your problem sorted quickly. We’re really pleased you had a positive experience with our online chat. Thanks for taking the time to leave us a review!
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