I had my first purchase with Ensar Oud and wow, what can I say! I am pretty sure no one who is used to smelling synthetic perfumes will understand the experience but it’s beautifully raw, overwhelmin... See more
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Company details
- #5 of 53 best companies in Perfume Store
- #2 of 5 best companies in Aromatherapy Supply Store
- #6 of 31 best companies in Cosmetics and Perfumes Supplier
- #3 of 33 best companies in Flavours, Fragrances and Aroma Supplier
Written by the company
Exquisite agarwood and aromatics
Contact info
United States
- 13475147193
- info@ensaroud.com
- www.ensaroud.com
Replied to 90% of negative reviews
Typically replies within 2 weeks
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Again everything went perfect
Again everything went perfect! From communication to shipment. Always a pleasure to order at Ensar!
Good quality product and good service
Customer support team is very helpful
And tha quality of the product is very nice
JAPS
The Shipping is the best very fast!
Quality is amazing!
Jamaican Ambergris Purple Sultani is a Masterpiece I love it!
Great Experience!🌟🌟🌟🌟🌟
Best delivery, it was very fast as always!
Then to the fragrance! The quality is top notch and Tigerwood 91 quickly became one of my favorite Oud fragrances, it’s so damn good!
I had my first purchase with Ensar Oud…
I had my first purchase with Ensar Oud and wow, what can I say! I am pretty sure no one who is used to smelling synthetic perfumes will understand the experience but it’s beautifully raw, overwhelming and a mysterious Journey. The delivery process was smooth, fast, the packaging was stylish and crafty, and the gift samples were generous.
Purchased Tibetan Musk Tyger Mylk and Mongolian Musk and oh boy, a heavenly scent and outstanding longevity. Worth every penny!
Ensar Oud Customer Service
Edit:
Adam has been incredibly helpful in resolving any issues I’ve encountered with WhatsApp support.
He has gone above and beyond by providing comprehensive answers to my questions and making every effort to enhance my overall experience.
———————————————————————
The customer service at Ensar Oud is terrible. There is essentially one person looking after the customer service role (which is only available on WhatsApp).
If you are lucky enough to get a reply (which appears to be rare), they are not very transparent and you will be waiting a while to even get that reply.
They need a big overhaul of their support if they want any hope of being a viable place to buy rare fragrances beyond the few niche repeat buyers they already have.

Reply from Ensar Oud
Precious addiction
Many collectors hate Ensar Oud because of their high prices and frequent new releases, which make the brand feel more like a commercial institution than a niche, artisanal house.
For some collectors—myself included—Ensar Oud is like a spell. I’m always afraid of spending too much because their seductive newsletters drive me crazy and pose a serious threat to my salary.
The point is that beyond the great marketing and communication, they continue to create truly addictive and unique fragrances.
I’m not sure if other brands work with such exceptional materials, but if you enjoy the Ensar Oud style, you won't find anything else on the market quite as beautiful, powerful, and unique.
Just the best
Just the best
When you find this brand, you’ll be at the top of perfumery.
Ensar Oud always comes through!
Ensar Oud delivered a fantastic collection of Ouds.
Starting out with Iris Ghalia Borneo Kynam, the presentation was top notch as was the fragrance itself. Masterfully blended!
Sultan Rose Attar was a great addition. I have already enjoyed wearing it twice.
Habana Ghalia is a beautiful fragrance that I know I will wish I had more than a travel spray. I couldn't find any information on Habana Ghalia or the Tabac Blanc on the Ensar website. I would love more information about those 2.
I of course will be ordering from Ensar Oud again. They are my favorite house and it isn't even close.
My favorite brand of perfume
My favorite brand of perfume . Hands down . High quality , you get what you pay for . Their customer service is great , they’ve even messaged me through instagram in a timely manner when I had questions about their products . And they ship extremely fast ! Not to mention the free complimentary samples I’ve been given . Highly recommended
Never experienced like that kind of good scent quality and profile.
Good quality scent profile and delivery service look like flash and packaging look like exquisite.
Fantastic products, story telling and support
Was very excited to receive my first Ensar Oud package today, the product came packaged well, and with a sample that I requested so I was very happy about that.
The support team was helpful in answering any questions I had prior and post purchase.
I would highly recommend shopping at Ensar Oud if you’re after the highest of quality products.
My favorite place to spend my money!!
My favorite place to spend my money!!! I am never disappointed, I just wish I had more money.
Best service to date!
The service was amazing! I even asked for a custom order and they delivered! The package arrived quickly and shipping was cheap thanks to Ensar covering import customs! Very happy! Ensar Oud is always top notch!👌
I.) Extraordinary products.
I.) Extraordinary products.
II.)An honest company with a good business sense they believe its important to keep the customers happy which is important to me.
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