Ensar Oud Reviews 

977
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 223 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and unique nature of the products, describing them as luxurious and unmatched in craftsmanship, offering a profound experience. People frequently highlight the extremely fast and dependable delivery service, noting efficient customs handling and well-packaged items. Reviewers also commend the top-notch customer service, mentioning helpful, responsive staff and generous samples. However, some customers also noted issues with the delivery process, including being unexpectedly billed for shipment and receiving broken items due to poor packaging. Additionally, a few people mentioned that the product scents did not match their expectations or descriptions, with some finding them too spicy or not what they anticipated.

What people talk about most

Product

Reviewers express high satisfaction with the product, often describing the fragrances as extraordinary,... See more

Quality

Customers consistently note positive experiences with quality, highlighting that products are made with rare... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed of shipping and the... See more

Service

Consumers consistently report positive experiences with the service, often describing it as excellent,... See more

Customer service

Clients share positive opinions on customer service, with many describing it as amazing, excellent, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I placed my order last night and it was already handed over to DHL and shipped the next day. That kind of speed is rare and genuinely appreciated. What really stands out is that all taxes and duti... See more

Rated 5 out of 5 stars

Before stating anything about the perfumes. The customer service you have is astonishing. They response and help as possible. The perfumes itself is literally a different story. I bought this one as a... See more

Rated 5 out of 5 stars

Adam is super responsive, friendly, and helpful when making decisions on what to buy; and the product quality is just beyond any other oils you can find in the world. I haven't experienced a cleaner d... See more

Rated 5 out of 5 stars

This one is for the whole Ensar Oud expierience in general, especially for Attar Blue Khalbar. After a second hand blind buy from a reputable enthusiast source, this got me hooked. The quickest, most... See more



Company details

  1. #5 of 57 best companies in Perfume Store
  2. #2 of 5 best companies in Aromatherapy Supply Store
  3. #6 of 36 best companies in Cosmetics and Perfumes Supplier
  4. #3 of 32 best companies in Flavours, Fragrances and Aroma Supplier

Written by the company

Exquisite agarwood and aromatics


Contact info

4.8

Excellent

TrustScore 5 out of 5

977 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(977)

230 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

JAPS

The Shipping is the best very fast!
Quality is amazing!
Jamaican Ambergris Purple Sultani is a Masterpiece I love it!

December 13, 2025
Rated 5 out of 5 stars

I had my first purchase with Ensar Oud…

I had my first purchase with Ensar Oud and wow, what can I say! I am pretty sure no one who is used to smelling synthetic perfumes will understand the experience but it’s beautifully raw, overwhelming and a mysterious Journey. The delivery process was smooth, fast, the packaging was stylish and crafty, and the gift samples were generous.
Purchased Tibetan Musk Tyger Mylk and Mongolian Musk and oh boy, a heavenly scent and outstanding longevity. Worth every penny!

April 29, 2026
Rated 5 out of 5 stars

Ensar Oud Customer Service

Edit:
Adam has been incredibly helpful in resolving any issues I’ve encountered with WhatsApp support.

He has gone above and beyond by providing comprehensive answers to my questions and making every effort to enhance my overall experience.

———————————————————————
The customer service at Ensar Oud is terrible. There is essentially one person looking after the customer service role (which is only available on WhatsApp).

If you are lucky enough to get a reply (which appears to be rare), they are not very transparent and you will be waiting a while to even get that reply.

They need a big overhaul of their support if they want any hope of being a viable place to buy rare fragrances beyond the few niche repeat buyers they already have.

May 1, 2026
Unprompted review
Ensar Oud logo

Reply from Ensar Oud

Xavier, our customer service is available through all social platforms, phone, email and WhatsApp. If you were told otherwise please ensure it was an official Ensar Oud representative.

We are grateful for all feedback and suggestions. If you have any further concerns please feel free to reach out to us directly through whatever contact method is best for you.

You can submit inquiries here:
https://www.ensaroud.com/contact-us/

Email us directly at Info@ensaroud.com

Or call us at +1 (203) 683-7481

Thank you,

Rated 5 out of 5 stars

Precious addiction

Many collectors hate Ensar Oud because of their high prices and frequent new releases, which make the brand feel more like a commercial institution than a niche, artisanal house.

For some collectors—myself included—Ensar Oud is like a spell. I’m always afraid of spending too much because their seductive newsletters drive me crazy and pose a serious threat to my salary.

The point is that beyond the great marketing and communication, they continue to create truly addictive and unique fragrances.

I’m not sure if other brands work with such exceptional materials, but if you enjoy the Ensar Oud style, you won't find anything else on the market quite as beautiful, powerful, and unique.

April 25, 2026
Rated 5 out of 5 stars

Ensar Oud always comes through!

Ensar Oud delivered a fantastic collection of Ouds.
Starting out with Iris Ghalia Borneo Kynam, the presentation was top notch as was the fragrance itself. Masterfully blended!

Sultan Rose Attar was a great addition. I have already enjoyed wearing it twice.

Habana Ghalia is a beautiful fragrance that I know I will wish I had more than a travel spray. I couldn't find any information on Habana Ghalia or the Tabac Blanc on the Ensar website. I would love more information about those 2.

I of course will be ordering from Ensar Oud again. They are my favorite house and it isn't even close.

April 11, 2026
Rated 5 out of 5 stars

My favorite brand of perfume

My favorite brand of perfume . Hands down . High quality , you get what you pay for . Their customer service is great , they’ve even messaged me through instagram in a timely manner when I had questions about their products . And they ship extremely fast ! Not to mention the free complimentary samples I’ve been given . Highly recommended

January 26, 2026
Rated 5 out of 5 stars

Fantastic products, story telling and support

Was very excited to receive my first Ensar Oud package today, the product came packaged well, and with a sample that I requested so I was very happy about that.

The support team was helpful in answering any questions I had prior and post purchase.

I would highly recommend shopping at Ensar Oud if you’re after the highest of quality products.

April 14, 2026
Rated 5 out of 5 stars

Best service to date!

The service was amazing! I even asked for a custom order and they delivered! The package arrived quickly and shipping was cheap thanks to Ensar covering import customs! Very happy! Ensar Oud is always top notch!👌

April 8, 2026

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