Ensar Oud Reviews 

979
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 223 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and transparent service, highlighting the exceptional quality of products, often described as unmatched and truly luxurious. Incredibly fast and dependable shipping is frequently mentioned, with orders often arriving quickly. Reviewers also appreciate the top-notch customer service, finding the team responsive, helpful, and attentive. Conversely, a small portion of people felt the product's scent profile did not always match their expectations or descriptions. Some mentioned scents reminded them of specific foods or that notes did not accurately reflect descriptions; a few found oils less strong than previous purchases.

What people talk about most

Product

Reviewers highlight positive aspects of product, consistently praising the exceptional quality and... See more

Quality

Reviewers consistently express high satisfaction with the quality of products, highlighting the authenticity... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers consistently praising the fast and speedy... See more

Service

Users describe positive interactions with service, highlighting it as excellent, wonderful, and amazing.... See more

Customer service

People report positive experiences with customer service, highlighting its excellence, attentiveness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I placed my order last night and it was already handed over to DHL and shipped the next day. That kind of speed is rare and genuinely appreciated. What really stands out is that all taxes and duti... See more

Rated 5 out of 5 stars

Before stating anything about the perfumes. The customer service you have is astonishing. They response and help as possible. The perfumes itself is literally a different story. I bought this one as a... See more

Rated 5 out of 5 stars

Adam is super responsive, friendly, and helpful when making decisions on what to buy; and the product quality is just beyond any other oils you can find in the world. I haven't experienced a cleaner d... See more

Rated 5 out of 5 stars

This one is for the whole Ensar Oud expierience in general, especially for Attar Blue Khalbar. After a second hand blind buy from a reputable enthusiast source, this got me hooked. The quickest, most... See more



Company details

  1. #5 of 57 best companies in Perfume Store
  2. #2 of 5 best companies in Aromatherapy Supply Store
  3. #6 of 36 best companies in Cosmetics and Perfumes Supplier
  4. #3 of 32 best companies in Flavours, Fragrances and Aroma Supplier

Written by the company

Exquisite agarwood and aromatics


Contact info

4.8

Excellent

TrustScore 5 out of 5

979 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(979)

229 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best service to date!

The service was amazing! I even asked for a custom order and they delivered! The package arrived quickly and shipping was cheap thanks to Ensar covering import customs! Very happy! Ensar Oud is always top notch!👌

April 8, 2026
Rated 5 out of 5 stars

Amazing

Very happy with my purchase and a great introduction into the brand. Definitely one of the best perfume brands out there. Looking forward to adding more to the collection. Delivery was quick quality amazing.

March 29, 2026
Rated 5 out of 5 stars

Excellent customer service..

Excellent customer service.., along with impeccable quality of products!
I don’t mind paying for the quality and the quality is absolutely outstanding!
Thank you for sharing your experience with Oud and helping me understand its importance and spiritual value.

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

The Assam Organic experience

The Assam Organic opened up my olfactory senses to a new level. It is a step up from the Cambodian oud and is now my go to oud. Delivery was fast and efficient despite the crisis in the M.E.

March 12, 2026
Rated 1 out of 5 stars

I’ve made an expensive purchase but no…

I’ve made an expensive purchase but no samples were provided with it. Even though I’ve asked for it

March 18, 2026
Ensar Oud logo

Reply from Ensar Oud

Thanks for your message. Just to clarify, your request for samples came in after the order had already shipped, so there wasn’t a chance to include them at that stage. That said, we did include two complimentary items with your order, valued at $299 and $350, as gestures of appreciation in place of smaller samples.

We completely understand wanting to explore more from the collection, and we’ll certainly keep your sample request in mind for future orders. We appreciate your support and hope you enjoy what you received.

Rated 5 out of 5 stars

amazing

amazing. very good job. thank you. hope you will keep going. delivery quality products all very good ! 😊

March 8, 2026
Rated 5 out of 5 stars

GOAT

The seller and team consistently deliver outstanding service. This house ranks among my all-time favorites. Every time I make a purchase, they successfully capture exactly what I'm looking for. I highly recommend them to anyone seeking something regal, exclusive, and artisanal.

March 8, 2026
Rated 5 out of 5 stars

Very Satisfied

shipping and handling times were outstanding. considering the current state of affairs- and that the goods originates from Jordan.

Adam is a real one for fullfilling my request considering this was my first high-end transaction with them. samples were great, probably handpicked out of assumed client taste? overall, I'm very satisfied. will do business again~

March 9, 2026
Rated 5 out of 5 stars

Flawless service

Although the Cambodi Caramel I purchased from Ensar Oud was held by Turkish customs, this was entirely due to my lack of clear understanding of the process.
I would like to commend them for their support and communication during the return process. The fact that they issued a full refund is truly admirable.
Thank you for your care and assistance.

March 2, 2026

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