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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many consumers expressed satisfaction with the staff, highlighting their helpfulness and kindness, particularly in assisting with paperwork and administrative tasks. Some people also appreciated the team's responsiveness and professionalism in addressing issues and providing support. However, a significant number of people were dissatisfied with the refund process, with many reporting issues and difficulties in receiving funds. Customers also mentioned difficulties in contacting the company, experiencing unanswered calls and emails, and a lack of clear communication regarding their funds.

What people talk about most

Staff

People report ambiguous experiences with staff. While some customers praise specific individuals like Vanessa... See more

Refund

Reviewers express significant dissatisfaction regarding refunds, particularly the return of security... See more

Service

Customers had ambiguous experiences with service. Many reviewers expressed extreme disappointment, citing... See more

Response time

Reviewers highlight ambiguous aspects of response time. Many customers express frustration over unanswered... See more

Customer communications

Customers consistently express frustration with contact, reporting significant difficulties reaching the... See more

Based on these reviews

Rated 4 out of 5 stars

Vanessa has been very helpful with assisting me with my paperwork during my move to Barcelona. very grateful

Company replied

Rated 4 out of 5 stars

During my time living in Room R0465 at C/ dels Sants Just i Pastor, 3, 10, 2, Algirós, 46021 Valencia, under Enter Coliving, I had a positive experience. I am especially grateful to the support staff,... See more

Company replied

Rated 4 out of 5 stars

I would like to thank Vanessa and Sergio for their help with the paperwork! Nice team :)

Company replied

Rated 4 out of 5 stars

Good afternoon! I would like to share my experience of living in Enter Coliving. In general, can say that everything went well for me: I received the room that had rented in advance.... See more

Company replied


Company details

  1. Apartment Rental Agency

Written by the company

Coliving company based in Barcelona, Spain. Renting out rooms in completely furnished apartments with all conveniences included, and a community of international people with regular events 🛋.


Contact info

3.1

Average

TrustScore 3 out of 5

658 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 54% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Good service from Analex

Analex was very kind, helpful and fast helping me.

March 22, 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Thanks for sharing! We're glad Analex could assist you promptly and kindly.

Best regards,

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Rated 4 out of 5 stars

Very nice agency

Nce agency ! I recommend you Claudia, she was very kind and professional 🤝

March 22, 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Thank you again Rodolphe

Rated 5 out of 5 stars

A pleasant experience, would recommend

I've rented a room in Barcelona through Enter Coliving. The whole process from the get-go was really pleasant. I was greeted on WhatsApp by Claudia, the agent at Enter Coliving, who guided me through everything. She was really easy to talk to, answered all of my questions and I really appreciate her help through the whole process.

March 1, 2024
Unprompted review
Rated 5 out of 5 stars

I recommend

Enter Coliving is a professional platform.
I have been really well adviced since the beginning. Communication was easy, and allowed me to find a room quickly.

March 20, 2024
Unprompted review
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Rated 4 out of 5 stars

Good experience

The service provided by the enter coliving team was fast, objective, clear and effective. Mike accompanied me on a visit to a flat he was kind, his explanations were clear and very helpful.

March 20, 2024
Unprompted review
Rated 5 out of 5 stars

Good decision

At the beginning I was really worried about finding an apartment in Barcelona but Claudia from “Enter Coliving” really helped me by showing me the rooms of several apartments, I wanted to see. She was very kind, always responded to me very quickly and helped me whenever I had questions about i. e. rental contract or something else. When moving to a different city in another country, I have lots of things to worry about but that wasn’t one of it.

February 15, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service! The weekly cleaning service is pretty good, and the staff is very responsive to issues one might face during their stay. Nice facilities available already (washing machine, TV, dishes, etc) to make settling in hassle-free. Your stay will depend a bit on people you are co-living with, but they try to take care when selecting who comes in. Special thanks to Analex for assistance during the process!

March 7, 2024
Unprompted review
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Rated 4 out of 5 stars

Definitely recommend

Hi
I lived in an Enter Coliving shared flat for several months. My general experience is very good, thanks a lot to Analex for responding quickly and helpful to diverse requests. Also, I had several maintenance requests which were all taken care of quickly and usually the problems got solved ;)

4/5 because of the relatively high price compared to comparable flats in the same area.

March 4, 2024
Unprompted review
Rated 5 out of 5 stars

Good service, recommend

Isabelle helped me find an appartement, she was very reactive and answer my demands, thank you !
I have been living in the apartment for a month and everything is fine, as described.

February 1, 2024
Unprompted review
Rated 5 out of 5 stars

Lars and the team at Enter Coliving…

Lars and the team at Enter Coliving played a crucial role in finding the perfect rental for my relocation to Barcelona. Their efficiency and attention to detail ensured a seamless transition. Highly recommend Lars, Joal and Enter Coliving for anyone seeking hassle-free services.

February 28, 2024
Unprompted review
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Rated 5 out of 5 stars

Great experience with Lars!

Lars was very attentive to my research for housing throughout our exchange! I quickly found what suited me. Still today he answers any question I might have. The communication is great!
Thank you for everything!

February 28, 2024
Unprompted review
Rated 5 out of 5 stars

Reliable and quick answers

Analex from Enter Coliving was very helpful in the renewing process of my contract. She replied very quickly and answered all questions I had. Thank you very much!

February 27, 2024
Unprompted review
Rated 5 out of 5 stars

Positive experience

Lars is good at communication and responds quickly. Also, he helps me right away when I have questions, keep up the good work Lars!

I am very happy that I chose for EnterColiving for housing in Barcelona.

February 28, 2024
Unprompted review
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Rated 5 out of 5 stars

Really nice experience

Really nice experience. Isabelle reached me after I contacted the agency and she was in charge of my apartment researches and visits. She was reactive, honest, professional, and really nice.

February 28, 2024
Unprompted review
Rated 4 out of 5 stars

Great! But cockroaches

Thanks for everything Lars!

Fast to respond, friendly and organized everything swiftly :)

EnterColiving have been great also, they were quick to help me at the office, respond to emails within a couple days and dispatch maintenance where necessary.

Took off a star for the cockroachs in the kitchen. This has been communicated multiple times to EnterColiving from different people. Months have passed, one roommate has already left because of it and there has still been no real action taken. There is clearly an infestation and asking the cleaner to lay a bit of poison is not sufficient. Professional exterminators need to be brought in for this issue to be resolved.

Besides this however, I would recommend EnterColiving. Plenty worse agencies out there!

February 1, 2024
Unprompted review

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