entradas.com Reviews 

4,511
TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

Me avisaron de Viagogo a las 19:00 ( Concert started at 21:00) que mi ticket comprado en August was no more available. I checked in entradas.com y bought a new ome in 15 minutes. You saved my Marily... See more

Company replied

Rated 3 out of 5 stars

I purchased Bruce Springsteen tickets. I found last year experience far better. This year there was the category of “top seats” priced at €395 but the seat map didn’t indicate at all where those seats... See more

Company replied

Rated 1 out of 5 stars

Falta 1 dia para la final de la kings league en malaga y sigo sin tener mis entradas es de verguenza !! Encima no contestais ni emails ni telefono increible os quedareis con el dinero encima mamarrach... See more

Rated 4 out of 5 stars

The website was easy to understand and use. Received my confirmatory email promptly with instructions yo download PDF tickets. Only problem appeared to be that my name was not given to the event p... See more

Company replied

Company details

  1. Drama Theater
  2. Circus
  3. Exhibit
  4. Festival
  5. Movie Theater

Information provided by various external sources

Compra ya tus entradas para los últimos conciertos, festivales, obras de teatro, musicales, deportes, cine y eventos en entradas.com.


Contact info

  • Calle de Serrano Anguita 8, 28004, Madrid, Spain

  • entradas.com

3.7

Average

TrustScore 3.5 out of 5

5K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 77% of negative reviews

Typically replies within 1 week

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3.7

All reviews

(4,511)

1,407 reviews in the last 12 months

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Rated 2 out of 5 stars

Glitchy

It was unclear what the different ticket categories were. There was no overall seating chart to review. The site timed out in way less than 15 minutes and wouldn’t allow a new purchase for a while. Then the credit card number entered backwards!

October 8, 2024
Unprompted review
entradas.com logo

Reply from entradas.com

Thank you for your review Abby. .
At entradas.com we are always working to improve the experience of our customers.
If you wish, you can write to us at atencionalcliente@entradas.com and give us more details of what happened.
Thank you,
The entradas.com team

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Rated 3 out of 5 stars

Confusing dynamic seats information and poor search quality

I purchased Bruce Springsteen tickets. I found last year experience far better. This year there was the category of “top seats” priced at €395 but the seat map didn’t indicate at all where those seats would be. So I changed for top tier reserved seats category, it was showing “sold out” then became available again but when I clicked it was either “search unsuccessful” or “more than the seats left”. It was very confusing and frustrating.

October 8, 2024
Unprompted review
entradas.com logo

Reply from entradas.com

Thank you for your review Selina,
At entradas.com we are always working to improve the experience of our customers.

If the event you have selected has a seating plan available, you will be able to access it once you have selected the day and the specific function of your event through the ‘Buy’ button. Please note that there are two ways to select your seat: the ‘Best seat’ option, which will show you in order the best available seating alternatives, and the option to select directly on the seating plan where you want your seat to be located.

If you wish, you can write to us at atencionalcliente@entradas.com and give us more details of what happened.

Thank you,

The entradas.com team

Rated 1 out of 5 stars

A shambles

Second bad experience buying Springsteen tickets.

In typical Spanish fashion something that should take fewer than 3 minutes becomes over complicated.

It took me 4 minutes to buy tickets on the French equivalent by the way.

Was in the queue from 09:45 ready for the sale at 10:00. Added the tickets at 10:01 but the webpage kept refreshing and keeping me on the same page.

Little did I know, I had to access Entradas via doctor music to be in a queue.

This was not communicated at all.

Shambolic

October 8, 2024
Unprompted review
entradas.com logo

Reply from entradas.com

Thank you for your review Scott.
At entradas.com we are always working to improve the experience of our customers.
If you wish, you can write to us at atencionalcliente@entradas.com and give us more details of what happened.

Thank you,
The entradas.com team

Rated 5 out of 5 stars

Excellent service

Excellent service. Helped to change tickets and process refund promptly.
I highly recommend your platform.

September 7, 2024
Unprompted review
entradas.com logo

Reply from entradas.com

Thank you for your trust in entradas.com
The entradas.com team

Rated 5 out of 5 stars

All we can say is wow

All we can say is wow. This intimate venue was just the right place to watch this show. I've played guitar for over 20 years and the guitarist that played in this show was incredible. Put that with a fantastic singer and flamenco dancer and you've got a very enjoyable and well worth the price show. Would definitely recommend this show,

August 20, 2024
Unprompted review
entradas.com logo

Reply from entradas.com

Gracias por confiar en entradas.com
El equipo de entradas.com

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Rated 5 out of 5 stars

Easy to use site too buy tickets

Easy to use site too buy tickets, cinema nice and clean with nice staff. Would love more English language films as we would come to everyone we would want to see.

July 31, 2024
Unprompted review
entradas.com logo

Reply from entradas.com

Hi Mick,
Thank you for your feedback. At entradas.com we are always working to improve the experience for our customers.

Kind Regards,
The Entradas.com Team

Rated 5 out of 5 stars

When Nothing Should be Left to Chance

I have to say that the purchase process was quick, the confirmation was immediate, and the experience was one of the best that I had in Spain. I would highly recommend this site to those who are looking for a hassle-free way to obtain tickets to a variety of events. 11/10.

July 26, 2024
Unprompted review
entradas.com logo

Reply from entradas.com


Gracias por confiar en entradas.com
El equipo de entradas.com

Rated 1 out of 5 stars

I couldn’t even get up to the Setas…

I couldn’t even get up to the Setas because I ordered through this website and the tickets wouldn’t download. The staff at the Setas said they couldn’t do anything about it or refund the ticket because it wasn’t through their website. Very disappointing and hard to reach customer service.

June 18, 2024
Unprompted review
entradas.com logo

Reply from entradas.com

Thank you for your review Anna.

At entradas.com we are always working to improve the experience of our customers.
If you wish, you can write to us at atencionalcliente@entradas.com and provide us with more details of what happened so we can review the case.

Thank you,
The entradas.com team

Thank you,
The entradas.com team

Rated 5 out of 5 stars

Hugely impressed

Hugely impressed, no attempts at rip-offs, which is unusual in this industry. Just good honest customer service. Please expand your business to the UK!

June 21, 2024
Unprompted review
entradas.com logo

Reply from entradas.com

Gracias por confiar en entradas.com
El equipo de entradas.com

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Rated 5 out of 5 stars

Positive experience

Website was easy to navigate and link to tickets was sent once payment was made.

June 19, 2024
Unprompted review
entradas.com logo

Reply from entradas.com

Thank you for your review.
The entradas.com team

Rated 4 out of 5 stars

Flamenco show booking

The website was easy to understand and use. Received my confirmatory email promptly with instructions yo download PDF tickets.
Only problem appeared to be that my name was not given to the event promoter so we were down as 2 x no names!
Can't understand why name wasn't given as obviously it was taken for payment!

June 15, 2024
Unprompted review
entradas.com logo

Reply from entradas.com

Hello, thank you for trusting entradas.com

We do not give names to the promoter, when you buy the ticket, the name of the buyer appears on it.

Thank you,
The entradas.com team

Rated 5 out of 5 stars

Booked & purchased tickets

Booked & purchased tickets. The site was easy to navigate & choose which seats we wanted. Can't wait to go to Marbella Arena.

May 18, 2024
Unprompted review
entradas.com logo

Reply from entradas.com

Thank you for trusting entradas.com
We hope you enjoyed it!
Tickets.com

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Rated 5 out of 5 stars

Everything worked without problems

Everything worked without problems, instant delivery and good support. Can only recommend for football tickets, I bought tickets for Atlético Madrid vs Dortmund for the Champions League.

April 10, 2024
Unprompted review
entradas.com logo

Reply from entradas.com

Thank you for your opinion, we value it very much.

Tickets.com

Rated 1 out of 5 stars

Total scammers

Total scammers! My show got canceled, they won’t return me back my money. DO NOT PURCHASE FROM THEM! Everyone who got robed by this company should submit a consumer claim, they must receive tax inspections and stop exiting. Una mier****a

December 31, 2023
Unprompted review
Rated 1 out of 5 stars

Paid 300 euros for rammstein first row…

Paid 300 euros for rammstein first row concert tickets and havent gotten any information about when my tickets are arriving, only tickets are being prepared, and they wont answer my mails!!!!, i hope the tickets still arrive because there is 8 months until the concert, but still sketchy, i wouldnt recommend buying from there theyre website is so sketchy, buy from another ticket website that mails you the tickets right away they are much safer!!! , but is still hope my tickets arrive!!!!, i have been waiting for over 1 month for the tickets but still no info when the tickets arriving and so.

November 22, 2023
Unprompted review
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Rated 1 out of 5 stars

Falta 1 dia para la final de la kings…

Falta 1 dia para la final de la kings league en malaga y sigo sin tener mis entradas es de verguenza !! Encima no contestais ni emails ni telefono increible os quedareis con el dinero encima mamarrachos !!

October 11, 2023
Unprompted review
Rated 5 out of 5 stars

REAL MADRID CF - REAL VALLADOLID tickets

REAL MADRID CF - REAL VALLADOLID - excellent seats and downloaded ticket, a little wary with many bad reviews but excellent for us. real madrid official website refuse credit cards outside spain and receptionist at stadium suggested entrades the seats were as agreed and worked well,
we had tried all week on official website to get to seats together then refused my payment but straight forward on this site thanks

April 2, 2023
Unprompted review

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