Environ Property Services Ltd Reviews 

180
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers overwhelmingly had a great experience with this company, noting exceptional quality across all delivered services. Customers frequently praise the professional team for arriving promptly, working efficiently, and delivering outstanding results on various home improvement projects. People deeply appreciate the knowledgeable and polite staff members who provide clear explanations and consistently maintain a very high standard of work. Clients are especially impressed with the thorough property surveys and seamless coordination, which ensure that everything runs smoothly from beginning to end. Reviewers consistently highlight the reliable service provided, noting that technicians always go the extra mile to leave properties exceptionally clean and tidy.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that consumers experience punctual, efficient, and... See more

Staff

Consumers find staff to be positive, highlighting their great appreciation for knowledgeable, punctual, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Prompt response to Checkatrade query with a phone call. Estimate received shortly after I submitted photos and measurements. After I accepted the estimate an appointment was made to carry out the wor... See more

Rated 5 out of 5 stars

Blocked drain discovered first thing on Saturday morning. Thinking that I would have to wait until Monday, I phoned Environ more in hope that expectation! A lovely lady took my call and arranged a v... See more

Rated 5 out of 5 stars

We are very happy with the finished work after paint removal and repointing of brickwork at our property. There were a few communication issues along the way, but now forgotten that the work is con... See more

Rated 5 out of 5 stars

Don't you love it when a company lives up to its reviews? I needed the drains and gutters checked and cleared. Booking through Emily was easy and she gave me various options to choose from. Ben and Ja... See more


Company details

  1. Building Restoration Service
  2. also in
  3. Drainage Service
  4. Property Management Company
  5. Roofing Contractor
  6. Waterproofing Company

Written by the company

Welcome to Environ Property Services – a renowned, family-run property services company in London. With a rich heritage and extensive experience, we specialize in property restorations, damp proofing, and drainage works. For years, Environ has been a trusted name, dedicated to enhancing and preserving properties of all types. Our expertise spans historical restoration to modern damp solutions, ensuring properties remain in optimal condition. As a family-operated business, our commitment goes beyond services – it's about building relationships founded on trust and expertise. With a focus on quality and customer satisfaction, we've become a preferred choice for property care in London. Whether you need restoration, damp proofing, or drainage works, Environ's skilled professionals are here to deliver tailored solutions. Contact us today to experience the difference that comes from choosing a respected, family-run property services company.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

180 reviews

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4.5

All reviews

(180)

43 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Environ were very helpful and responsive

Environ responded to my enquiry within hours, they were able to give me an appointment quite quickly and they communicated well with me via email. When the operatives arrived to carry out the work they were friendly, polite and helpful. They also resolved the problem.

December 30, 2024
Environ Property Services Ltd logo

Reply from Environ Property Services Ltd

Thanks for the amazing review of our Pest Control Service, its really appreciated
Kind Regards
The Environ Team

Rated 5 out of 5 stars

Very quick response and professional…

Very quick response and professional service. They were on time and very quick to provide report. Highly recommend them.

November 22, 2024
Environ Property Services Ltd logo

Reply from Environ Property Services Ltd

Thanks for the wonderful review, its really appreciated!
Kind Regards
The Environ Team

Rated 5 out of 5 stars

Professional, knowledgeable, strongly recommend

I am overseas and needed a pre purchase damp inspection/report done. Dealing with the office personnel (Lola) was great - vey responsive and effectively coordinated access to the apartment with the relevant parties. Daniel was the damp specialist who conducted the survey for us. Daniel was highly professional, knowledgeable, friendly and engaging. I had my brother who WhatsApp me so I could ask the relevant questions to Daniel during the inspection. He patiently responded to my questions and explained things in a way that made sense. Daniel was very thorough in inspecting both internal and also the rooftop and an external down pipe alongside the outer wall that I initially had concerns with. Report with photos was made available to me within 24 hours of inspection. It was worth the spending the extra cost to get a specialist opinion on the damp concerns which the initial Building Surveyor had raised. I strongly recommend Environ Property Services ...they are not there to sell products or any other services. I should add, I was only able to get an appointment about 10 days after I accepted the quote - perhaps an indication they must be in high demand, so a good sign but obviously you need to be patient or not needing inspection ultra urgently.

November 20, 2024
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Reply from Environ Property Services Ltd

Thanks for the wonderful review, its really appreciated!
Kind Regards
The Environ Team

Rated 5 out of 5 stars

5 Stars...

I recently used Environ and couldn't be more impressed.
The team was professional, punctual and handled everything with great care and attention to detail.
The work was completed on time and within budget. I highly recommend their services for anyone in need of reliable and quality property work.

November 1, 2024
Unprompted review
Environ Property Services Ltd logo

Reply from Environ Property Services Ltd

Thanks for the wonderful review, its really appreciated!
Kind Regards
The Environ Team

Rated 5 out of 5 stars

Highly Recommend

The customer service on the whole was excellent. Darren was sympathetic, approachable, courteous and efficient. He explained the situation and the steps required very clearly. I would highly recommend. The situation seems to have been resolved (no recent rat activity) with additional work from the drainage team: Ben, Auden, Jordan and John(?) also punctual, friendly and efficient. Thank you to Emily in the office too who dealt with my query effectively.

October 9, 2024
Unprompted review
Environ Property Services Ltd logo

Reply from Environ Property Services Ltd

Thanks for the wonderful review, its really appreciated!
Kind Regards
The Environ Team

Rated 5 out of 5 stars

Jordan and John did a fantastic job…

Jordan and John did a fantastic job unblocking the kitchen sink. They arrived on time, were friendly and worked efficiently and effectively. Definitely recommend them and if we have a need for their services in the future I'd definitely contact Environ first.

October 30, 2024
Environ Property Services Ltd logo

Reply from Environ Property Services Ltd

Thanks for the wonderful review, its really appreciated!
Kind Regards
The Environ Team

Rated 2 out of 5 stars

Better communication would be useful

Better communication would be useful, listening to customer requests such as no smoking or vaping on site. Had to send them a snagging list and was disappointed as expected more professionalism. Extremely expensive and expected better customer service, communication and courtesy. Would never use this company again.

October 21, 2024
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Reply from Environ Property Services Ltd

Thank you for sharing your feedback with us. We sincerely apologise for the incident involving our staff vaping on-site (outside) If any snagging items remain unresolved, please reach out so we can address them promptly.
Kind Regards
The Environ Team

Rated 1 out of 5 stars

Embarrassingly disappointed

Embarrassingly disappointed. We decided to use Environ as we expected a company that would deliver high quality work. This isn't the case. We had independent post work reviews and each told us the same thing - poor quality work that wouldn't solve the issues we were facing. We are now faced with having to have their work removed and repaired to finally solve our damp issue. Please do not use them.

October 23, 2024
Unprompted review
Environ Property Services Ltd logo

Reply from Environ Property Services Ltd

Thank you for sharing your feedback. We understand that certain elements of our recommended approach—such as full scaffolding, internal works, and drainage/gutter surveys—were not pursued, and we respect your decision. However, our approach to addressing building issues, including dampness, is grounded in a thorough, stage-by-stage process designed to provide lasting solutions by targeting root causes. For example, after addressing the initial set of 30 bricks that allowed water infiltration, we advised an additional repair of 30 more bricks to proactively prevent future issues.
Our three-stage process is as follows:
Investigation – Our surveyors identify not only damp symptoms but also underlying causes, such as structural or drainage issues. This professional assessment sets the groundwork for effective moisture control.
Preliminary Work – Before treatment, we allow a drying period in line with British Standards, ensuring that the property is prepared for the final stage of treatment.
Implementation – Our team applies the damp treatment to complete the process.
We are concerned, however, that our findings may not have been accurately interpreted, as there are indications that a qualified surveyor may not have been engaged on your end. Professional surveys require specific expertise and calibrated equipment to diagnose damp issues accurately. We’re concerned that conclusions may have been based on a basic store-bought damp meter, which provides limited data and may lead to incorrect assessments. Such equipment does not replace the insight and expertise of a qualified surveyor, who can detect underlying issues that could otherwise be missed.
At Environ Property Services, we are committed to transparency and provide detailed reporting to ensure our recommendations are clearly communicated. Since every building presents unique conditions, we sometimes recommend additional specialist surveys to address suspected underlying issues. Our liability is limited to the conditions observed during our survey, but we work diligently to identify and address issues thoroughly, based on the data and diagnostic methods available.
We hope this provides a clearer understanding of our approach. Please feel free to reach out if you have further questions or need assistance. Thank you again for your time
Kind Regards
The Environ Team

Rated 5 out of 5 stars

The guys Jordan and John were very…

The guys Jordan and John were very nice,very polite and so efficient !!!
Second time I use this service and I highly recommend
Best wishes
EK

October 22, 2024
Environ Property Services Ltd logo

Reply from Environ Property Services Ltd

Thanks for the wonderful review, its really appreciated!
Kind Regards
The Environ Team

Rated 5 out of 5 stars

Good reliable service

September 27, 2024
Environ Property Services Ltd logo

Reply from Environ Property Services Ltd

Thanks for the wonderful review, its really appreciated!
Kind Regards
The Environ Team

Rated 5 out of 5 stars

Excellent service and effective communication

Excellent communication from Emily when booking the site visit and courteous, professional and patient service from Daniel when surveying the property. Really valued Daniel’s clarity when explaining things.He was on time, friendly and also offered some practical approaches/solutions.

September 26, 2024
Unprompted review
Environ Property Services Ltd logo

Reply from Environ Property Services Ltd

Thanks for the wonderful review, its really appreciated!
Kind Regards
The Environ Team

Rated 5 out of 5 stars

Great service, great results

Great service, fantastic result. I hugely enjoyed Bills company , what a lovely guy and great results. Thanks

September 17, 2024
Unprompted review
Environ Property Services Ltd logo

Reply from Environ Property Services Ltd

Thanks for the wonderful review, its really appreciated!
Kind Regards
The Environ Team

Rated 5 out of 5 stars

Great experience

Great experience, Good comms and customer service. And then the technician that came to our house was great as well - thorough, courteous, informative etc

September 5, 2024
Environ Property Services Ltd logo

Reply from Environ Property Services Ltd

Thanks for the wonderful review, its really appreciated!
Kind Regards
The Environ Team

Rated 5 out of 5 stars

I had an amazing experience with the…

I had an amazing experience with the team! Emily was fantastic at organizing everything, making sure every detail was covered. Ben and John were exceptional with their work—super professional and skilled. I couldn’t be happier with the results, and the entire process was seamless. Highly recommend them!

September 11, 2024
Unprompted review
Environ Property Services Ltd logo

Reply from Environ Property Services Ltd

Thanks for the wonderful review, its really appreciated!
Kind Regards
The Environ Team

Rated 5 out of 5 stars

Professional, courteous and knowledgeable.

This is the first time that we have engaged with EPS (based on a recommendation from a friend which always helps) and I'm so was pleased that we did! The service was excellent and the honesty in recommendations going forward means that we can trust them implicitly. They will now be our first port of call for all things drainage: and any other property related issues. Thanks to Reece and the team.

September 9, 2024
Environ Property Services Ltd logo

Reply from Environ Property Services Ltd

Thanks for the wonderful review, its really appreciated!
Kind Regards
The Environ Team

Rated 1 out of 5 stars

Really slow response times

Really slow response times, poor communication in sales process.

September 6, 2024
Environ Property Services Ltd logo

Reply from Environ Property Services Ltd

Thank you for your feedback, and we apologise for the slow response and communication issues you experienced. We'd love the opportunity to make things right – please feel free to reach out, and we'll do our best to resolve any concerns
Kind Regards
The Environ Team

Rated 5 out of 5 stars

Fantastic service from professional

Fantastic service, quick and efficient and most importantly the end result was what I had hoped for and more. Was given great advice on how to maintain to avoid further issues. Friendly and professional, highly recommend

September 6, 2024
Unprompted review
Environ Property Services Ltd logo

Reply from Environ Property Services Ltd

Thanks for the wonderful review of our property services, its really appreciated
Kind Regards
The Environ Team

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