From starting to browse the website, through arrival and the final stage of useage, all the Eqclusive products I’ve purchased are fab. Their curry combs are used by me every day - my horses love them.... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Highly recommend Eqclusive- fantastic customer service and a great selection of products. Products are always well packaged and arrive quickly. I love the Pro Glow range, they are by far the best spra... See more
Marta and Eqclusive are a wonderful company that I have dealt with for years. Always good value, innovative products and ideas, friendly and prompt service. What's also so nice is that Marta is a genu... See more
I purchased my first set of brushes back in 2016 and they are still in daily use. I have since come back for more to add to my grooming repertoire, and I definitely appreciated Marta’s personal time a... See more
Company details
Written by the company
The owner and founder of Eqclusive – Marta Kotonska – has cultivated pride in the variety of different grooming solutions that it offers, each product being something that Marta herself believes in. Fundamentally, this has meant the creation of a brand that recognises that different require different brushes and that depending on what the groom is for, different brush strengths, textures, and cosmetics will be preferred by the groom or rider in question. The grooming packs offered have been designed to clean horse coats from the base outwards. This ensures a clean, happy, and showstopping horse. Additionally, these packs contain brushes that are specific to different coat types and colours, and Eqclusive guarantees that an equestrian will be satisfied with the result even without the use of different shampoos or sprays; however, when such products are needed, it is proud to recommend the Pro Diamond or Fairy Tails ranges as one of the best on the market. Its ability to offer brushes that groom so effectively they don’t need shampoo – even on greys – has secured Eqclusive its place as a true darling of the market. Critically, each brush also has a unique role in the grooming process. When used correctly, each of its products can improve the overall condition of a horse’s coat, and Eqclusive’s level of research into and accountability for each product it serves has set it apart from other equestrian grooming equipment providers as a result. This, in essence, is how it has built enough of a reputation to stock and sell brushes by world-renowned groom Alan Davies, and it looks forward to seeing where such excellence will take it in the future as its trajectory towards further growth continues.
Contact info
BLIZNO 36, 87-222, KSIĄŻKI, Poland
- +48668138808
- KONTAKT@EQCLUSIVE.PL
- eqclusive.com
Brushes are beautiful
Brushes are beautiful! Excellent quality and my horse loves them.
November 27, 2023
Reply from Eqclusive
Thank you so much for your wonderful review! We're thrilled to hear that you love our brushes and that your horse enjoys them too. We take pride in providing excellent quality products, and it's always a pleasure to know that our customers and their horses are happy with their purchase. If you ever have any questions or need assistance, feel free to reach out. Thank you for choosing Eqclusive! 🐴✨
Elegant design
Love the set. Very elegant design and works fantastic on my bay horse. 10/10 would recommend
November 27, 2023
Reply from Eqclusive
Thank you so much for taking the time to share your positive experience with our Eqclusive set! We're delighted to hear that you love the elegant design, and we're thrilled that it works fantastic on your bay horse. Your recommendation means the world to us! If you ever have any more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your support and look forward to serving you again. 🐴✨
Reply from Eqclusive
Thank you for taking the time to share your experience! We're delighted to hear that you had a positive shopping experience with us, including quick international delivery. We appreciate your kind words about our website. If there's anything else we can do to enhance your experience or if you have any feedback, feel free to let us know. We look forward to serving you again in the future! 🌎🚚✨
Amazing quality at great prices with…
Amazing quality at great prices with super prompt delivery. Highly trusted.
November 27, 2023
Reply from Eqclusive
Thank you so much for your fantastic review! We're thrilled to hear that you appreciate the amazing quality of our products and our commitment to great prices. It's wonderful to know that our prompt delivery met your expectations. We value your trust, and we're grateful to have customers like you. If there's anything else we can do for you or if you have any suggestions, please don't hesitate to reach out. Looking forward to serving you again! 🌟🤝📦
Only use if they have the item in stock
Order and pay for fitter back cream in july was told it was going to be in stock within a mouth ,a mouth later I had to email them to see if cream was in to which it wasn't but was told it will be in next mouth or I could change my order but couldn't have refunded this want on and on like this with me having to keep asking if cream was in
It's now December and I change my order to same thing that I really bid want as I was not prepared to let them have my money for nothing
I found the peploe very rude, unhelpful and had no intention of shipping out my cream that I originally ordered
Only thing I can say is that I got my change of order in a reasonable time
December 10, 2023
Unprompted review
Reply from Eqclusive
Dear Joanne,
Thank you for sharing your experience, and we sincerely apologize for any frustration you've encountered with your order. We appreciate your patience and the opportunity to address your concerns.
We understand that the delays and communication lapses have been inconvenient, and we regret any dissatisfaction caused. Your feedback is invaluable, and we want to clarify the situation transparently.
It is unfortunate that the Aniwell Filtabac you ordered in July has experienced unforeseen delays. We acknowledge the confusion surrounding the expected availability and the subsequent challenges you faced in obtaining information about your order.
We genuinely apologize for any perceived rudeness or unhelpfulness in our communication. This is not the level of service we aim to provide, and we take your feedback seriously.
In light of your experience, we want to offer a solution that aligns with your preferences. As a gesture of goodwill, we are providing you with the option to receive a credit note or change your order to any other product currently available on our website. We hope this alternative better accommodates your needs.
We understand this situation falls short of your expectations, and for that, we sincerely apologize. Please feel free to reach out if you have any further questions or concerns. Your satisfaction is our priority, and we are committed to making improvements based on your valuable feedback.
Thank you for your continued support, and we hope for the opportunity to serve you more satisfactorily in the future.
Best regards,
Alex
Superb quality grooming brushes
Superb quality grooming brushes and accessories. I highly recommend the patented packs of brushes, and the Alan Davies Brush set. There are instructions provided on how to use the brushes in sequence for best results, and the result is always very clean shiny horses! Who new grooming horses in winter could be so satisfying?!
November 24, 2023
Reply from Eqclusive
Dear Elizabeth,
Thank you so much for taking the time to share your experience with our grooming brushes on Trustpilot! We're thrilled to hear that you find our products to be of superb quality and that the patented packs of brushes, along with the Alan Davies Brush set, have met your expectations.
It's fantastic to know that the provided instructions on how to use the brushes in sequence for optimal results have been helpful for you. We strive to make the grooming process as seamless and effective as possible, and it's rewarding to hear about the clean and shiny results you've achieved with your horses, especially during the winter season.
We truly appreciate your recommendation, and we're delighted to be a part of making grooming horses in winter such a satisfying experience for you. If you ever have any questions or need assistance in the future, please don't hesitate to reach out.
Thank you once again for choosing our grooming brushes!
Best regards,
Alex
Excellent service
Excellent service, product range and prices! I live using Eqclusive care products as they work really well especially for those who are competing.
Highly recommended!
November 27, 2023
Reply from Eqclusive
Dear Paulina,
Thank you so much for taking the time to share your positive experience with Eqclusive care products! We're thrilled to hear that you find our service excellent and that our product range and prices meet your expectations.
It's fantastic to know that our products work well for you, especially in the competitive arena. We take pride in providing high-quality items that cater to the needs of our valued customers like you.
Your recommendation means a lot to us, and we appreciate your trust in Eqclusive. If you ever have any questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to reach out.
Thanks again for choosing Eqclusive, and we look forward to serving you again in the future!
Dziekuje slicznie!
Marta
Its a hustle - Marta Kotonska and Elvira Kurowska
On 1 Dec I ordered an Arion Ladies Riding Jacket with Hood and my card was charged for this item. I was contacted a few hours later to say that they did not have the item they had sold to me but offered me a different item. I said no; they then told me that I would be refunded in 10 days. I protested that they were selling items they did not have and then sitting on people's money for 10 days; I also pointed out that days later their website continues to market and sell the item that I had purchased (but that they do not possess). I was told by the owner (Marta Kotonska) that in essence I should have read the Ts&Cs more carefully and that they reserve the right sell items that they do not possess and take 10 days to refund payment. 5 days later my money has still not been returned to my account. Marta and Elwira Kurowska (her assistant) have a little hustle running here - beware.
December 1, 2023
Unprompted review
Reply from Eqclusive
Philip,
I trust this message finds you well.
I sincerely regret any inconvenience you have experienced, and I would like to provide some clarification.
Firstly, I want to acknowledge your frustration regarding the unavailability of the Arion Ladies Riding Jacket with Hood that you initially ordered. I apologize for any confusion caused by this situation. However, I would like to address your assertion that we are selling items we do not possess. Our website explicitly states, "ALL THIRD-PARTY PRODUCTS ONLY AVAILABLE WITH DELIVERY DATE. IF YOUR ORDER IS URGENT, PLEASE CALL US FIRST TO CHECK THE STOCK." This information is displayed on every product page to ensure transparency about potential delays.
I understand your concerns about the refund process taking up to 10 days. While our terms and conditions outline this timeframe, I want to assure you that we are actively working to expedite the refund process, and I apologize for any delay you have experienced.
Regarding your comment that our website continues to market and sell the item you purchased, I want to clarify that our listings may not be instantly updated due to operational constraints. However, rest assured that we are taking steps to improve our monitoring and update processes to avoid such discrepancies in the future.
Your portrayal of our communication may be taken out of context, and I want to emphasize that we are more than willing to share all your emails and our responses to provide a comprehensive view of our interactions. Transparency is paramount to us, and we are committed to addressing your concerns.
If you have any further questions or if there's anything specific you would like us to address, please do not hesitate to reach out. We value your feedback, and we are dedicated to resolving this matter to your satisfaction.
Thank you for your understanding.
Kind regards,
Marta
Good quality merchandise
Good quality merchandise. Prompt delivery. Would recommend.
November 24, 2023
Reply from Eqclusive
Dear Julie,
Thank you so much for taking the time to share your positive feedback! We're thrilled to hear that you are pleased with the quality of our Eqclusive Chestnut Horse Pack and that our delivery met your expectations.
At Eqclusive, we strive to provide top-notch products and excellent service, and it's truly rewarding to know that we've hit the mark for you. Your recommendation means a lot to us, and we sincerely appreciate your support.
If you ever have any questions or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.
Thanks again for choosing Eqclusive!
Best regards,
Marta
Owner, Eqclusive
Eqclusive - Stars of the Horse Merchandise World
Always a prompt reply to queries & quality products purchased.
Bought various horse aids/products and all arrived well packaged and doing the job described to a high standard. Particularly love the horse brushes & vacuum!
November 22, 2023
Unprompted review
Reply from Eqclusive
Dear Angela,
Thank you immensely for your glowing review! We're delighted to be regarded as the "Stars of the Horse Merchandise World" in your eyes, and we're truly grateful for your kind words.
It's fantastic to hear that you've had positive experiences with both our products and customer service. The Haas Eco Favorit S6000 Vacuum Cleaner and the accompanying filter bags are indeed excellent choices, and we're thrilled that they're meeting your expectations and contributing to the well-being of your horses.
We appreciate your trust in Eqclusive for your various horse aids and products. Our team takes pride in delivering prompt responses to queries and ensuring that our customers receive quality items that perform to a high standard. It's customers like you that motivate us to continue our commitment to excellence.
If there's ever anything more we can assist you with or if you have any further questions, please don't hesitate to reach out. Your satisfaction is our top priority.
Thank you once again for choosing Eqclusive. We look forward to serving you and your horses in the future.
Best regards,
Marta
Owner, Eqclusive
Reply from Eqclusive
Dear Rachael,
Thank you so much for your kind words and positive feedback! We're thrilled to hear that you love our products, and it's wonderful to know that you find them great.
At Eqclusive, we are committed to providing not only quality products but also a positive and enjoyable shopping experience. Your appreciation means a lot to us, and we're grateful for your support.
If there's anything specific you'd like to share about the products you love or if you have any suggestions for improvement, please feel free to reach out. We're here to ensure your satisfaction and to make your experience with us even better.
Thanks again for choosing Eqclusive. We look forward to serving you in the future.
Best regards,
Marta
Owner, Eqclusive
Fabulous
I've bought from eqclusive many time over the last few years. Brilliant customer service, gorgeous products, always arrived well packaged and in a timely manner. Thank you!
November 3, 2023
Unprompted review
Reply from Eqclusive
Thank you so much for your fantastic review! We're delighted to hear that you've had multiple positive experiences with us over the years. Our team takes great pride in providing excellent customer service and offering high-quality products. It's wonderful to know that your orders have always been well-packaged and delivered promptly. Your continued support and kind words mean a lot to us, and we look forward to serving you for many more years to come. If you ever have any questions or need assistance with anything, please don't hesitate to reach out. Thank you for choosing eqclusive!
Alan Davis Cap
I bought an Alan Davis cap for my husband but it was much too small. You very kindly exchanged it for a larger one. Many thanks.
October 27, 2023
Reply from Eqclusive
We appreciate your feedback and are pleased to hear that we could assist you with your recent purchase. We're sorry to hear that the initial cap didn't fit, but we're glad that our exchange process worked out for you. Our aim is to ensure that our customers have a positive shopping experience, and we're always here to help when issues like this arise. If you or your husband have any more needs or questions in the future, please don't hesitate to get in touch. Thank you for choosing us, and we hope your husband enjoys his new, properly sized Alan Davis cap!
The best quality items which are second…
The best quality items which are second to none. Excellent customer service and prompt deliveries.
October 27, 2023
Reply from Eqclusive
We truly appreciate your kind words and the wonderful review you've left for us! It's fantastic to hear that you consider our items to be of the highest quality and second to none. Providing top-notch products is a priority for us, and we're delighted that you've had such a positive experience with our customer service and prompt deliveries as well.
Your satisfaction is our ultimate goal, and your feedback motivates us to continue delivering the best service and products to our valued customers. If you ever need anything in the future or have any questions, please feel free to reach out. Thank you for choosing us, and we look forward to serving you again!
I ordered & paid for Aniwell Filtabac…
I ordered & paid for Aniwell Filtabac on the 29th of August, I have yet to receive it and we're now in October. I have contacted them by email and was told that they cannot give me a refund, I emailed on the 4th of October and asked for a credit note, on the 5th of October they replied and said they would be sending out my order on the 23rd of October, but I have still not received the item. I have telephoned them this morning and was told there was still a delay! I spoke to Natalie who did not handle the situation very well at all.
I will be taking this further with my bank.
I seriously wonder if this company is a scam?
As I said earlier I have tried to get a credit note but my emails were ignored.
The item has now sold out on the website so I would very much doubt I will ever receive it.
November 3, 2023
Unprompted review
Reply from Eqclusive
Dear Vicky,
We appreciate you reaching out and providing feedback regarding your recent experience with our company. We understand your concerns and frustrations, and we would like to address them as professionally and transparently as possible.
It is regrettable that you have not received your order for Aniwell Filtabac within the expected timeframe. We'd like to clarify that at the time of your purchase, our Pre-Order Terms and Conditions were prominently displayed on our website, and you agreed to these terms during the checkout process. Here are the key points from those terms:
Full Payment: Full payment is required to secure your pre-order within five days of submitting the order form.
Order Cancellation: Pre-orders are considered final and cannot be canceled or exchanged.
Estimated Date of Arrival: While we aim to deliver within 120 days, we cannot guarantee an exact arrival date due to factors beyond our control. If you can't wait for this duration, we recommend reconsidering your order.
Order Processing and Lost Items: We will notify you when your order is packed and scheduled for shipment. In case of lost items, a full refund and a discount on your next purchase will be provided.
Non-Transferable Pre-Orders: Pre-orders will be shipped to the specified person and address in the order form.
Given these terms, we strive to be as transparent as possible about the pre-order process and the associated timeframes. We regret any misunderstanding or inconvenience this may have caused.
As a gesture of goodwill and to address your concerns, we are offering you the option of receiving a credit note or changing your order to any other product available on our website. We hope this alternative can better accommodate your needs and preferences.
We understand that this situation has not met your expectations, and we apologize for any inconvenience you've faced. Please feel free to contact us if you have any further questions or concerns. We value your patronage and aim to improve our service continuously.
Thank you for your continued support, and we hope to have the opportunity to serve you more satisfactorily in the future.
Best regards,
Elwira
Operations Manager
Fast service
October 25, 2023
Reply from Eqclusive
Thank you for the brief but positive feedback! We're delighted to hear that you've experienced fast service with us. Providing efficient and speedy service is one of our priorities, and we appreciate your acknowledgment. If you have any more feedback or if there's anything else we can assist you with in the future, please feel free to reach out. Your satisfaction is important to us, and we're here to help!
Brilliant products fantastic prices and…
Brilliant products fantastic prices and speedy delivery
October 25, 2023
Reply from Eqclusive
Thank you for your enthusiastic review! We're delighted to hear that you find our products brilliant, our prices fantastic, and our delivery speedy. Providing great value and excellent service to our customers is what we aim for, and your feedback is greatly appreciated.
If you ever have more to share or if there's anything else we can assist you with, please feel free to reach out. We look forward to continuing to provide you with top-notch products and exceptional service. Thank you for choosing us!
Always 5 🌟
Always 5 🌟 for service, quality of goods and the whole shopping experience!!
October 25, 2023
Reply from Eqclusive
Thank you for your 5-star rating and kind words! We truly appreciate your continued support and the trust you place in us. Providing top-notch service, high-quality goods, and an excellent shopping experience are our priorities, and we're thrilled to hear that we've met your expectations consistently.
If you ever have more feedback or if there's anything else we can assist you with in the future, please don't hesitate to reach out. Your satisfaction is our ultimate goal, and we look forward to continuing to serve you with 5-star service and products. Thank you for your ongoing support! 🌟🌟🌟🌟🌟
Useless nozzle
I have your company's brushes, which are brilliant. I bought the Pro Glow moisture and condition, and it drips out. The spray nozzle is just awful. I am so disappointed. The product is good, but it's impossible to use.
October 5, 2023
Unprompted review
Reply from Eqclusive
Dear Pamela
Thank you so much for taking the time to share your thoughts with us. We truly appreciate your feedback and are delighted to hear that you've had a positive experience with our brushes. Your satisfaction means a lot to us, and we're committed to ensuring that all aspects of your experience with our products are exceptional.
We're truly sorry to hear about the issue you've encountered with the PRO GLOW Moisture & Condition Spray nozzle. It's disheartening to learn that the product has become difficult to use due to this problem.
To resolve this matter, we kindly request that you contact us via email. Our dedicated team will be more than happy to work with you to resolve this issue to your satisfaction.
Once again, we sincerely apologize for any inconvenience this issue may have caused you. We truly value your feedback, as it helps us improve our products and services for all our customers.
Thank you for giving us the opportunity to make this right, and we look forward to resolving this matter to your satisfaction.
Warm regards,
Natalie
Very nice quality brushes
The brushes are as amazing as promised. The dark bays are noticably shinier. The chestnut is a rescue with greasy coat and after 2 days with these brushes there is a big improvement. We have one roan who will be the most challenging to make sparkle. He is brushed often and while he is kept clean, he neither shows dirt nor shine. So my final conclusion will be after a few days brushing the roan! Customer service was great. My biggest complaint is the volume of promotional emails to my account. Yes, I can opt out of them or send them to spam but ideally I'd prefer just to get something interesting every 2-4 weeks rather than the excessive numbers I am currently receiving.
September 25, 2023
Reply from Eqclusive
Dear Cheri,
Thank you so much for taking the time to share your feedback. We're thrilled to hear that you're enjoying the results of our brushes on your dark bays and even your chestnut rescue horse. Your kind words and positive experiences with our products truly motivate us to continue providing the best quality.
We appreciate your patience and understanding as you work on making your roan horse sparkle. We're confident that with continued use, you'll see the results you're looking for. If you ever have questions or need any tips on how to get the best results, please don't hesitate to reach out to our customer support team – they are always here to help.
We would also like to address your concern regarding the volume of promotional emails you've been receiving. We understand that this can be overwhelming, and we apologize for any inconvenience it may have caused. We're actively working on optimizing our email communications to provide you with a more tailored experience. Your feedback is invaluable in this process, and we're committed to making the necessary adjustments.
Once again, thank you for choosing our products and sharing your thoughts with us. We value your opinion and look forward to serving you better in the future.
Warm regards,
Natalie
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