From starting to browse the website, through arrival and the final stage of useage, all the Eqclusive products I’ve purchased are fab. Their curry combs are used by me every day - my horses love them.... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Highly recommend Eqclusive- fantastic customer service and a great selection of products. Products are always well packaged and arrive quickly. I love the Pro Glow range, they are by far the best spra... See more
Marta and Eqclusive are a wonderful company that I have dealt with for years. Always good value, innovative products and ideas, friendly and prompt service. What's also so nice is that Marta is a genu... See more
I purchased my first set of brushes back in 2016 and they are still in daily use. I have since come back for more to add to my grooming repertoire, and I definitely appreciated Marta’s personal time a... See more
Company details
Written by the company
The owner and founder of Eqclusive – Marta Kotonska – has cultivated pride in the variety of different grooming solutions that it offers, each product being something that Marta herself believes in. Fundamentally, this has meant the creation of a brand that recognises that different require different brushes and that depending on what the groom is for, different brush strengths, textures, and cosmetics will be preferred by the groom or rider in question. The grooming packs offered have been designed to clean horse coats from the base outwards. This ensures a clean, happy, and showstopping horse. Additionally, these packs contain brushes that are specific to different coat types and colours, and Eqclusive guarantees that an equestrian will be satisfied with the result even without the use of different shampoos or sprays; however, when such products are needed, it is proud to recommend the Pro Diamond or Fairy Tails ranges as one of the best on the market. Its ability to offer brushes that groom so effectively they don’t need shampoo – even on greys – has secured Eqclusive its place as a true darling of the market. Critically, each brush also has a unique role in the grooming process. When used correctly, each of its products can improve the overall condition of a horse’s coat, and Eqclusive’s level of research into and accountability for each product it serves has set it apart from other equestrian grooming equipment providers as a result. This, in essence, is how it has built enough of a reputation to stock and sell brushes by world-renowned groom Alan Davies, and it looks forward to seeing where such excellence will take it in the future as its trajectory towards further growth continues.
Contact info
BLIZNO 36, 87-222, KSIĄŻKI, Poland
- +48668138808
- KONTAKT@EQCLUSIVE.PL
- eqclusive.com
I am writing this review to tell ppl…
I am writing this review to tell ppl that the products and price and quality and service I received from Eqclusive.com is fantastic I have had my set of brushes for 6 years and still give the same groom and shine to my mare as if I had them yesterday from new I am a very happy customer
September 2, 2023
Unprompted review
Reply from Eqclusive
Thank you so much for taking the time to leave such a fantastic review! We're thrilled to hear that your Eqclusive brushes have provided you with exceptional service for six years and are still delivering that perfect groom and shine. Your long-lasting satisfaction is a testament to the quality of our products.
We truly appreciate your loyalty and are delighted to have you as a happy customer. If you ever need anything in the future or have any questions, please don't hesitate to reach out. We're here to ensure your continued satisfaction and to provide top-notch products and service whenever you need them!
Good quality item reasonably priced
Good quality item reasonably priced, very fast delivery
May 2, 2023
Unprompted review
Reply from Eqclusive
Thank you for taking the time to leave a review! We're delighted to hear that you found our item to be of good quality and reasonably priced. Providing value for our customers is important to us.
We also appreciate your positive feedback on our fast delivery. If you ever need more items or have any questions in the future, please feel free to reach out. We're here to ensure your satisfaction and to provide you with quality products and efficient service whenever you need them!
My Horses Look Fabulous After A Good Grooming
I love my brushes so much that I had to order a second Eqclusive's Exclusive Brush Pack! My horses look fabulous after a good grooming. Show ready shine. No bath needed. This is a great company to do business with and I would definitely purchase from again. Plus, shipping to the US was fast with no problems.
March 25, 2023
Unprompted review
Reply from Eqclusive
Thank you so much for your wonderful review! We're thrilled to hear that you love our Eqclusive's Brush Pack and that it has made your horses look fabulous with a show-ready shine. Your satisfaction and the results you've achieved mean the world to us.
We're also delighted to hear that you had a great experience doing business with us and that our shipping to the US was fast and problem-free. If you ever need more grooming essentials or have any questions in the future, please don't hesitate to reach out. We're here to ensure your horses continue to shine, and we look forward to serving you again!
Outstanding service
I’ve always found this Company to be excellent to deal with.
Their website is very easy to navigate and order from, and Eqclusive respond very quickly to any queries. Top class items and products, I highly recommend.
They offer a very prompt service to get your order to you asap.
September 2, 2023
Unprompted review
Reply from Eqclusive
Thank you for your outstanding review! We're thrilled to hear that you've had an excellent experience dealing with Eqclusive.
We take pride in providing an easy-to-navigate website and fast response to customer queries. Your recommendation and kind words about our top-class items and products mean a lot to us.
Prompt service and ensuring you receive your order quickly are our priorities. If you ever need anything else or have more questions in the future, please feel free to reach out. We're here to provide you with exceptional service and top-quality products whenever you need them!
High praise indeed
Our purchase was a small one . The plaiting clips . Oh Wow! What a game changer great quick customer service and excellent product . Won't go anywhere else now for my horsey needs .
August 17, 2023
Unprompted review
Reply from Eqclusive
Thank you for your high praise! We appreciate your review and are thrilled to hear that even a small purchase like the plaiting clips made a big difference for you.
Providing great customer service and excellent products is what we strive for, regardless of the size of the purchase. We're honored to have earned your loyalty, and we look forward to being your go-to choice for all your horsey needs in the future. If you ever require anything else or have questions, don't hesitate to reach out. We're here to assist you!
We did buy something once
We did buy something once, years ago, and it was very good as was the service. BUT since then it has been IMPOSSIBLE to unsubscribe from their emails and marketing material. What they send is a constant plague.
September 2, 2023
Unprompted review
Reply from Eqclusive
Hi James,
I hope you're doing well. My name is Natalie, and I'm a member of the Eqclusive team. I wanted to personally reach out to you in response to your recent Trustpilot review.
First and foremost, I want to thank you for taking the time to share your thoughts and concerns with us. We genuinely appreciate your feedback, as it helps us identify areas where we can improve our services.
I'm truly sorry to hear about the issues you've encountered with our email and marketing communications. Your experience does not meet the high standards we set for ourselves, and for that, we apologize.
I'm pleased to inform you that Marta, our owner, has already taken action to resolve this matter. Your email preferences have been updated, and your data has been deleted from our system, as per your request. We are committed to ensuring that your inbox remains free from unwanted emails.
Should you have any further questions or if there's anything else you'd like to discuss, please don't hesitate to reach out. Your satisfaction is of utmost importance to us, and we are dedicated to making things right for you.
Once again, we appreciate your valuable feedback, James, and we hope to have the opportunity to serve you better in the future. If there's anything more we can do for you, please let us know.
Warm regards,
Natalie
Eqclusive Team
Love the Eqclusive brush sets and fast shipping!
I have ordered the Eqclusive Haas brush sets multiple times from Eqclusive. I live in the US. Each time I ordered a set, it came very fast, within a week. I love all the brush sets that I have purchased. They are very high quality. They come with a lovely box to store them in and directions on the order the brushes should be used in. I laminated the card with those instructions to keep at the barn. Whenever I need new brushes I will definitely order from them again!
October 10, 2022
Unprompted review
Reply from Eqclusive
Thank you so much for your positive review and for being a loyal customer! We're thrilled to hear that you've enjoyed our Eqclusive Haas brush sets and that the shipping to the US has been fast and reliable for you.
We take pride in providing high-quality products, and it's wonderful to know that you appreciate the attention to detail, including the lovely storage box and the instructions on brush usage. Your decision to laminate the instructions is a great idea!
Whenever you're in need of new brushes or any other equine essentials, we'll be here to serve you. Your satisfaction is our priority, and we look forward to continuing to meet your needs in the future!
I’ve always had great service from…
I’ve always had great service from Eqclusive, my orders have been good quality and value for money
In Addition, all products have Been well packaged and arrived quickly.
April 13, 2023
Unprompted review
Reply from Eqclusive
Thank you for sharing your positive experience with Eqclusive! We greatly appreciate your feedback and are delighted to hear that you've consistently received great service, good quality products, and excellent value for money from us.
We take pride in ensuring that our products are well packaged and that orders are delivered promptly. Your satisfaction is important to us, and we're here to provide you with top-notch service and products whenever you need them.
If you ever have more orders or any questions in the future, please don't hesitate to reach out. We look forward to serving you again and continuing to meet your expectations!
Best products for my horses
Best products for my horses, great friendly communication from seller. Highly recommended
July 18, 2023
Unprompted review
Reply from Eqclusive
Thank you for your fantastic review! We're thrilled to hear that you've found our products to be the best for your horses and that you've had a positive experience with our friendly communication.
Your recommendation means a lot to us, and we're committed to providing you with the best products and service for your equine needs. If you ever need anything else or have any questions in the future, please feel free to reach out. We're here to assist you and ensure your continued satisfaction!
Very good quality products and service
I have bought brushes and grooming kits from Eqclusive, including their own brand and Alan Davies' brand. The brushes are very good quality and do a good job. I am very pleased with the products and would recommend them to others. In one case the product was out of stock but the company kept me informed about likely delivery dates.
March 1, 2023
Unprompted review
Reply from Eqclusive
Thank you for sharing your positive experience with Eqclusive! We're delighted to hear that you've been pleased with the very good quality products and grooming kits you've purchased from us, including both our own brand and Alan Davies' brand.
We appreciate your recommendation to others and are pleased to hear that our communication about out-of-stock products and likely delivery dates has been helpful. Customer satisfaction is important to us, and we're here to provide quality products and service whenever you need them.
If you ever have more grooming needs or any questions in the future, please don't hesitate to reach out. We look forward to serving you again and ensuring your continued satisfaction!
Marta is a true gem
Marta is a true gem! Pleasure to deal with, fantastic service!
July 2, 2023
Unprompted review
Reply from Eqclusive
Thank you so much for your glowing review! We greatly appreciate your kind words about Marta. As the owner of Eqclusive, Marta is indeed a true gem, and we're delighted to hear that you've had a pleasure dealing with her and experienced fantastic service.
Your satisfaction is our top priority, and we're here to provide you with the best service possible. If you ever have any more feedback or questions in the future, please don't hesitate to reach out. We look forward to continuing to serve you and ensure your ongoing satisfaction!
Great service
I have been a customer for the past 7 years and still find Eqclusive a fantastic company to order from. They always deliver on time and driver what has been ordered. I find their pricing very competitive for the quality products they supply. I wouldn’t go anywhere else for the things I order.
September 1, 2023
Unprompted review
Reply from Eqclusive
Thank you for being a valued customer for the past 7 years and for taking the time to leave us such a positive review! We greatly appreciate your loyalty and your kind words.
We're thrilled to hear that you've consistently found Eqclusive to be a fantastic company to order from. Timely deliveries and accurate orders are a top priority for us, and we're pleased to have met your expectations. Our commitment to providing quality products at competitive prices is unwavering.
Your continued trust and support mean a lot to us, and we look forward to serving you for many more years to come. If you ever need anything or have any questions in the future, please don't hesitate to reach out. We're here to ensure your satisfaction!
Prompt and efficient service
All but one item came almost immediately after I’d placed my order. The final was out of stock, but followed fairly soon afterwards.
August 24, 2023
Reply from Eqclusive
Dear Sarah,
Thank you for taking the time to share your experience with us on Trustpilot. We appreciate your feedback, and we're delighted to hear that most of your order arrived promptly.
We apologize for the delay with the final item that was temporarily out of stock. Our team works diligently to maintain accurate inventory levels, but occasionally, unexpected fluctuations in demand can lead to such situations. We're glad to hear that it was still delivered to you fairly soon after you placed your order.
At Eqclusive, we always strive to provide the best possible service to our customers, and your feedback helps us improve. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. We're here to assist you and ensure your satisfaction.
Once again, thank you for choosing us for your shopping needs. We look forward to serving you again in the future.
Warm regards,
Natalie
Poor Service.
Reading a previous comment about 'Filtabac suncream' I also ordered a 500gr tub back in June, which I quote was before they set a 'pre order scheme' (obviously covering themselves now for delay of arrival).
Had numerous emails and 2 phone calls telling me was going to be sent out end of week, this was all through july and August. To then having date pushed back (lost count how many times).
I contacted them end of August, as was fed up waiting. To which they said they have stock and should be out for delivery next week. Received an email to say "be happy to know your order is being sent out Friday 1st September. Come the 1st September and now got an email to say won't be receiving it till 23rd September.
Absolute joke!!
Don't not 'pre order filtabac' you'll probably never receive it.
September 1, 2023
Unprompted review
Reply from Eqclusive
Dear Rachel,
Thank you for sharing your experience with us, and we apologize for any frustration you've encountered. We understand your concerns and want to clarify that we are not the manufacturer but a retailer of the Filtabac suncream.
We appreciate your feedback regarding your pre-order experience. Our aim is to provide transparency to our customers, and we have clearly stated the terms and conditions of the pre-order process. We have also been diligently updating all our customers on a weekly basis to keep them informed about the status of their orders.
We understand that delays can be disappointing, and we are genuinely sorry for any inconvenience this has caused you. In an effort to make amends, we offered a goodwill gesture to show our appreciation for your patience and understanding.
Please know that your decision to pre-order was made with the best intentions, and we genuinely value your business. We will continue to work diligently to improve our processes and communication with our customers to prevent similar issues in the future.
Once again, we apologize for any inconvenience you've faced, and we hope that your order arrives as scheduled on September 23rd. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team.
Thank you for your continued support, patience, and understanding.
Best regards,
Natalie
Wonderful Compmay
Very helpful, professional and knowledgeable company to deal with.
Order arrived promptly and very well packaged. Will definitely use again and would highly recommend.
August 28, 2023
Reply from Eqclusive
Dear Lynda,
Thank you so much for your kind words and continued support over the past seven years. We truly appreciate your trust in our company and are thrilled to hear about your positive experience. We're delighted that you found our services helpful, professional, and knowledgeable.
Ensuring your orders arrive promptly and well-packaged is a priority for us, and we're glad to know we've met your expectations. Your recommendation means a lot to us, and we look forward to serving you again in the future.
If you ever need anything or have any questions, please don't hesitate to reach out. Thank you once again for being a valued customer. Here's to many more years of successful partnership!
Best regards,
Natalie
The Shine!
Super fast shipping to the US.
Just tried the dark horse brushes on my horse… the shine and clean coat is remarkable
August 24, 2023
Reply from Eqclusive
Dear Jackie,
Thank you so much for taking the time to share your wonderful experience with us on Trustpilot! We're absolutely delighted to hear that you were pleased with our super fast shipping to the US.
We're equally thrilled that you've had the chance to try out our Dark Horse brushes on your horse, and that the results were as remarkable as you described. A shiny and clean coat can truly make a world of difference, and we're glad our product could contribute to that.
Your feedback encourages us to continue providing top-notch products and services to our valued customers. If you ever have any questions, need assistance, or want to share more about your experiences, please don't hesitate to reach out.
Thank you once again for choosing our brushes and for sharing your positive experience. We look forward to serving you again in the future!
Best regards,
Natalie
The best equestrian business
Eqclusive have always given me and my horses a 5 ⭐️ service. All items ordered (and there have been quite a few) have been beautiful quality, well packaged and delivered in a timely manner.
Marta is always at the end of the phone with helpful advice. On the one occasion that I received a faulty product, Marta and her team dealt with it promptly, offering me a replacement which has been exactly what I expected.
Won’t hesitate to order again!
Thank you Eqclusive!
August 10, 2023
Unprompted review
Reply from Eqclusive
Dear Bridget,
We are truly grateful for your fantastic review on our equestrian business! Your kind words and continued support mean the world to us.
It's wonderful to hear that you consistently receive a 5-star service from Eqclusive. We take great pride in providing our customers with high-quality products that are packaged with care and delivered promptly. Your loyalty to us through multiple orders speaks volumes, and we're thrilled that our offerings have met your expectations each time.
We're particularly pleased to know that Marta's assistance has been helpful to you. We strive to be more than just a business – we want to build lasting relationships with our customers by providing not only top-notch products but also valuable advice and support whenever it's needed.
Thank you for acknowledging our team's dedication to promptly resolving any issues that may arise. We understand that hiccups can occur, but we're committed to making things right for our customers and ensuring your satisfaction.
We're excited to have you as part of the Eqclusive family, and we can't wait to serve you again in the future. If there's ever anything you need or any feedback you'd like to share, please don't hesitate to get in touch.
Warmest regards,
Natalie
Unprofessional and ignorant of consumer rights.
I totally agree with the previous reviewer. This company has behaved with a shocking lack of customer service, a bullying attitude and total ignorance of consumer rights.
I ordered a tube of Filtabac from their website on 1 July 2023. With P&P it was £19.03. I was given repeated assurances throughout July in a lot of gushing language that the delivery would be imminent. However by mid August the product still hadn't arrived. In the meantime I had sourced it from another company. I requested a refund but this was refused, referring me to their 'terms and conditions about non-transferable and non-refundable nature of pre-orders'. Then they said the product had been recalled by the manufacturer and they could no longer supply it. (It is still advertised for sale on their site!). So I again requested a refund which they refused, referring to 'Ts&Cs'.
I quoted the Consumer Act of 1 October 2015, which says you can cancel if the retailer doesn't provide the goods or service within a reasonable time: ’There is a default delivery period of 30 days during which the retailer needs to deliver the goods to you unless a longer period has been agreed’. I also pointed out that they had broken their contract by not supplying the item. I then got back a very condescending offer of a credit note or exchange which I did not want.
Only by pointing out that they were breaking the law by refusing to refund my money did they finally capitulate and grudgingly returned my money: 'As a gesture of goodwill and in light of the circumstances surrounding your order, we have decided to make an exception in this instance'. If I had not stood my ground they would not have done this. Based on my experience I would discourage anyone from using this unprofessional company totally lacking in any customer service.
Update 24 August -
I contacted the manufacturer Aniwell who knew about your company. They said ‘we do not have release date as yet as the products are still being tested – if they come back negative then there will not be any FiltaBac available until the new batch arrives end of August – that too will be tested after its sea voyage’. So you knew that the product would not be available for some time, yet you still took my money.
I think your terms and conditions do not hold any legal meaning if you know that you will not be able to deliver. You can’t apply the term ‘non refundable’ to something that doesn’t appear! It will be interesting to see what the Consumers Association say.
August 21, 2023
Unprompted review
Reply from Eqclusive
Dear Sue,
We appreciate you taking the time to share your experience with us. We sincerely apologize for any inconvenience you encountered during the process of ordering the Filtabac product from our website. We understand your frustration and disappointment, and we would like to provide further clarification regarding the situation.
The Filtabac product in question was indeed available for pre-order on our website, as clearly indicated on the product page. We want to emphasize that our intention was to be transparent about the pre-order nature of the item, and we took measures to communicate this to our customers. The product description explicitly stated, "PRE-ORDER" and we made it clear that all pre-order purchases are non-refundable and non-transferable.
Throughout the pre-order period, we made diligent efforts to maintain open communication with our customers. We provided regular updates via email, sharing the latest information we received from Aniwell and our distributors. As circumstances evolved, including changes to the anticipated availability date, we promptly notified our customers to keep them informed.
While we understand your decision to source the product from another company due to the delay, we also had to adhere to the terms and conditions associated with pre-orders, which were communicated upfront. We deeply regret any misunderstanding that may have arisen, and we're sorry for any inconvenience you experienced in this regard.
In regards to your mention of the Consumer Act of 1 October 2015, we appreciate your awareness of consumer rights and legal provisions. It is important to note that pre-order terms are designed to outline specific conditions that may differ from standard purchase scenarios. However, after considering your case and the circumstances involved, we decided to make an exception as a gesture of goodwill. We acknowledge your persistence and advocacy, which led us to ultimately process the refund.
We are committed to continually improving our processes and customer service. Your feedback has been duly noted, and we will use it as an opportunity to enhance our communication and clarity surrounding pre-orders.
Once again, we apologize for any inconvenience you experienced and thank you for bringing your concerns to our attention. If you have any further questions or need assistance, please don't hesitate to contact our customer support team.
Sincerely,
Natalie
Company that BREACHES GDPR reprimands customers!
This company BREACHES GDPR - THEY HAVE RELEASED MY NAME WITHOUT MY PERMISSION.
IS YOUR DATA SAFE WITH THEM?
FURTHER, THEY FAILED TO REFUND MY RETURN POSTAGE ON A FAULTY ITEM AS PER MY RIGHTS UNDER The Consumer Rights Act 2015.
seeks to reprimand and discipline customers who hold them accountable.
I bought a Busse mesh horse rug and the velcro teeth all came off within a couple of weeks, rendering it useless. Eqclusive asked me to return the rug, so now have both my rug and my money.
Eqclusive wrote a flowery long winded, gushy email, which basically implied that they will only refund me for this faulty item if and when Busse agree it is faulty and agree to refund them.
I obviously objected, citing The Consumer Rights Act and pointing out that my contract is only with them, so they need to refund me - and then sort out Busse, whom their contract is with.
They replied complaining that my 'tone' is 'off' and that as this is so very serious that they have requested I not contact them!
In my opinion they an infantile company, playing at doing business, who apparently neither comprehend nor intend to comply with my consumer rights in this most straightforward of matters.
I will never purchase anything from them again.
My latest reply objecting to them withholding my refund was met with this - so clearly making money is paramount and a priority over customer service and I'm now playing second fiddle to their sale.
This is an automatic reply to inform you that our office is now closed
for Warehouse Sale (SY3 8EE) from Friday, 28th July until 9 am on
Tuesday, 1st of August 2023 but during this time you can still place
orders on our website.
Note our phone lines and customer service will be closed.
We wish you a lovely weekend.
All the orders will be still processed in the timely manner but extra
requests might not be processed on time.
Please be assured that your email will be responded to (if needed)
within 48 working hours.
Thank you for your understanding and your patience.
Warmest and healthy wishes
Team Eqclusive
July 28, 2023
Unprompted review
Reply from Eqclusive
Dear Ariena,
We appreciate your feedback and concerns regarding your recent experience with us. We sincerely apologize for any inconvenience you've faced. Our goal is to provide the best possible service to our customers, and we take your feedback seriously.
Regarding the issue with the Busse mesh horse rug you purchased, please allow us to explain our procedure in such cases. Our standard practice is to engage with the manufacturers to assess the situation when a faulty product is reported. In this particular case, we reached out to Busse to determine the appropriate course of action.
We want to assure you that as soon as we received confirmation from Busse that they acknowledged the fault and were willing to process a refund, we promptly initiated the refund process on our end. Our intention was never to withhold your refund but to ensure that we followed the appropriate channels to address the situation.
We understand that this process might seem cumbersome, and we apologize for any frustration it may have caused. We value your rights as a consumer and take them seriously. We also appreciate your engagement in this matter and your reference to The Consumer Rights Act. Please know that your feedback helps us improve our services and streamline our procedures.
We're sorry about your frustration for holding a Warehouse Sale at the time you emailed. We are sorry our previous communication gave you the wrong impression. Our aim is not to prioritize sales over customer service. We were committed to resolving this matter to your satisfaction and ensuring that you have a positive experience with us.
Our office recently went through a temporary closure due to a Warehouse Sale, which affected our response times. We understand the importance of timely communication, and we sincerely apologize for any inconvenience this may have caused. Please rest assured that we have addressed your concerns and respond to your emails within 48 working hours, as indicated in our automatic reply.
We were dedicated to rectifying this situation and ensuring your satisfaction as a valued customer.
Warmest regards,
The Eqclusive Team
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