Eqclusive  Reviews 161

Reply from Eqclusive

Oct 7, 2023

Dear Jaclyn,

Thank you so much for taking the time to leave such a wonderful Trustpilot review! We are absolutely thrilled to hear that you continue to trust Eqclusive for your grooming needs and that our products have been working exceptionally well for you.

It's truly heartwarming to learn that you've not only become a loyal customer but have also introduced our products to your barn family. We greatly appreciate your support and the trust you've placed in us. It's an honor to be part of your equestrian journey.

Buying our products as Christmas gifts for your close friends for the second year in a row is the ultimate compliment, and we couldn't be happier to be a part of your holiday celebrations. We hope your friends will also love our products just as much as you do!

If you ever have any questions, need assistance, or have any feedback to share, please don't hesitate to reach out. We're here to ensure your Eqclusive experience remains exceptional.

Thank you once again for choosing Eqclusive, and we look forward to serving you and your barn family for many years to come. Wishing you and your loved ones a fantastic holiday season ahead!

Warm regards,
Natalie

Reply from Eqclusive

Oct 7, 2023

Dear Heather,

Thank you so much for your kind words and for taking the time to leave us this lovely Trustpilot review! We're delighted to hear that you found us to be a very friendly and genuine company to deal with.

At Eqclusive, we truly value building strong and authentic relationships with our customers. Your satisfaction and trust mean the world to us, and it's wonderful to know that our efforts in providing a friendly and genuine service have been recognized.

If you ever have any questions, need assistance, or want to share more feedback, please don't hesitate to reach out. We're here to ensure that your experience with us remains exceptional.

Once again, thank you for choosing Eqclusive. We appreciate your support and look forward to serving you in the future.

Warm regards,
Natalie

Reply from Eqclusive

Oct 6, 2023

Dear Colin,

Thank you for taking the time to share your positive experience with us on Trustpilot. We greatly appreciate your feedback and are thrilled to hear that you had a great experience with our delivery service.

At Eqclusive, we are committed to providing excellent customer service and ensuring that our customers receive their orders promptly. It's fantastic to know that our team went out of their way to ensure a fast delivery for your BUSSE Bridle FEELING.

Your recommendation means a lot to us, and we are grateful for your trust in our services. We will continue to work hard to meet and exceed your expectations in the future.

If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out to our customer support team. We are here to help.

Thank you once again for choosing [Your Company Name]. We look forward to serving you again in the future.

Best regards,
Natalie

Reply from Eqclusive

Nov 7, 2023

Thank you for your wonderful review! We're thrilled to hear that you find our products fabulous and effective. Offering a great selection and ensuring fast delivery are important aspects of our service, and we're pleased that you've had a positive experience with both.

If you ever have more feedback to share or if there's anything else we can assist you with in the future, please feel free to reach out. Your satisfaction is our priority, and we look forward to continuing to provide you with fabulous products and exceptional service. Thank you for choosing us!

Reply from Eqclusive

Nov 7, 2023

Thank you for your feedback! We're glad to hear that you're satisfied with our products. If you have any specific comments, suggestions, or if there's anything else we can assist you with, please don't hesitate to let us know. Your input is valuable to us, and we appreciate your support!

Reply from Eqclusive

Oct 5, 2023

Dear Sonia,

Thank you for taking the time to share your recent experience with us, and we apologize for any frustration you have encountered. We understand your concerns, and we want to clarify that our role is that of a retailer, not the manufacturer of the Filtabac suncream.

First and foremost, I would like to emphatically assure you that our company is a reputable and legitimate entity. We deeply regret any doubts or concerns that may have arisen, and we are wholeheartedly committed to resolving this issue to your satisfaction.

Your feedback concerning your pre-order experience is invaluable to us. Our primary goal is to maintain transparency with our customers, and we have made a concerted effort to provide clear information about the terms and conditions of the pre-order process. Additionally, we have diligently kept all our customers informed on a weekly basis, providing updates on the status of their orders.

We understand that delays can be disappointing, and we genuinely apologize for any inconvenience this may have caused you. As a token of our appreciation for your patience and understanding, we have extended a goodwill gesture, offering the option to modify your order or receive a credit note, despite our standard Terms and Conditions.

Please rest assured that your decision to pre-order was made with the utmost care and intention to serve you better. Your business is highly valued by us.

Once again, we apologize for any inconvenience you have faced, and we are committed to ensuring your order arrives as scheduled. Should you have any further questions or concerns, please do not hesitate to contact our dedicated customer support team.

We appreciate your ongoing support, patience, and understanding.

Best regards,
Natalie

Reply from Eqclusive

Oct 4, 2023

Thank you very much for taking the time to share your positive feedback. We are delighted to hear that you have found our Alan Davies brushes to be of exceptional quality. It's wonderful to know that both you and your wife are pleased with the results and that your horses' coats are looking clean and shiny.

At Exclusive, we are committed to providing high-quality products and a superior customer experience. Your kind words about our quick delivery and effective communication are greatly appreciated.

Your recommendation means a lot to us, and we look forward to serving you and your horses in the future. Should you ever require any further assistance or have inquiries, please do not hesitate to reach out to us. Thank you for choosing Exclusive. Happy grooming!

Warmest regards,

Team Eqclusive

Reply from Eqclusive

Oct 4, 2023

Dear Sara

Thank you for taking the time to share your positive experience with us! We're thrilled to hear that your purchasing process was easy and that our team was able to resolve your query quickly. Providing timely updates is something we take pride in, and we're delighted that you're satisfied with the service.

If you have any more questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again. Have a great day!

Warmest regards,

Team Eqclusive

Reply from Eqclusive

Sep 12, 2023

DearRowena,

Thank you so much for taking the time to share your incredible experience with Eqclusive brushes and our grooming products on Trustpilot! We are absolutely thrilled to hear that you have had such a fantastic journey with our products and services over the past year.

It's truly heartwarming to know that you've transformed from someone who didn't prioritize grooming into someone who is now obsessed with it. We share your passion for enhancing the beauty and well-being of our four-legged friends, and it's wonderful to hear that our brushes have played such a pivotal role in achieving that. Achieving that beautiful finish and shine for your pony's coat with just a few minutes of grooming is indeed quite addictive, and we're delighted that your pony enjoys the pampering as well.

The fact that you rarely need to bathe your pony anymore and achieve these remarkable results solely with our brushes is a testament to their quality and effectiveness. Our Pro-Diamond range for mane, tail, and feather has certainly proven its worth in delivering amazing results. And it's fantastic to hear that our Pro-Fro and Pro-Pedi products are working wonders for your pony's hooves. Even the endorsement from your farrier is a testament to the quality of our products, and we are incredibly proud of the improvements you've seen.

At Eqclusive, we take great care in curating a selection of brands and products that align with our core values, just as Marta intended when she founded the company. We want our customers to have access to the very best in grooming and horse care, and we're delighted that you appreciate our selection.

Our team works diligently to ensure that your orders arrive promptly, and we value clear communication with our customers. If ever there is an unexpected delay, we are committed to keeping you informed every step of the way.

Once again, thank you for sharing your wonderful experience and for being a loyal Eqclusive customer. Your trust and satisfaction mean the world to us, and we look forward to continuing to provide you and your pony with the very best grooming products and services.

If you ever have any questions or need assistance with anything, please do not hesitate to reach out. We're here to help and support you on your grooming journey.

Warm regards,

Natalie
Eqclusive Customer Support Team

Reply from Eqclusive

Sep 12, 2023

Dear Erin,

Thank you so much for taking the time to share your wonderful experience with Eqclusive on Trustpilot! We are absolutely thrilled to hear your positive feedback and couldn't be happier that you consider us the best grooming products provider.

We appreciate your trust in Eqclusive and are delighted that you discovered us through an influencer's YouTube channel. It's fantastic to know that you enjoy grooming your horses, and we're honored that you chose our Chestnut Horse Brush Pack and Pro Diamond sprays and washes to enhance your grooming routine. Marta and the Eqclusive team are dedicated to providing top-notch products, and it's clear that they have worked wonderfully for you. We're pleased to hear that your horses love the Eqclusive curry comb and that their coats have never looked better; your horses' well-being and satisfaction are always our top priorities.

We value your feedback on our website and checkout process. We are continuously working to enhance our customers' shopping experience, and your input is greatly appreciated. While we don't currently offer PayPal Pay in 4, we'll certainly take this into consideration as we explore additional payment options to make your shopping experience even more convenient.

Shipping internationally can sometimes present challenges, but we're glad to hear that your orders arrive in reasonable time and are carefully packed to ensure the products' integrity, even in the face of postal service mishaps. Your satisfaction and peace of mind are important to us, and we will continue to prioritize secure packaging and efficient shipping.

It's customers like you that make us proud of what we do, and we're truly honored to have you as a forever customer. We look forward to serving you and your horses for many more grooming sessions to come. If you ever have any questions or need assistance with anything, please do not hesitate to reach out. We're here to support you every step of the way.

Thank you again for your trust and for being a valued member of the Eqclusive community.

Warm regards,

Natalie
Eqclusive Customer Support Team

Reply from Eqclusive

Updated Sep 6, 2023

Dear Jane,

Thank you for taking the time to share your feedback on Trustpilot. We genuinely appreciate your input, as it helps us improve our services and clarify certain aspects of our business.

Firstly, we apologize for any inconvenience you experienced with the delayed delivery of your order. We understand that timely delivery is essential, and we strive to fulfil orders as promptly as possible.

Regarding our stock availability, we'd like to clarify our approach. Products that are in stock are indeed clearly marked as "In stock, ready to ship," as exemplified here: https://eqclusive.com/products/alan-davies-signature-pack-of-brushes . We also make it a point to communicate estimated delivery dates for pre-order items and third-party products, as mentioned on the website.

We genuinely value transparency in our operations and always aim to keep our customers well-informed about their orders. As a small business, we take pride in our extensive stock of grooming equipment, including our own brands like Eqclusive and Pro Diamond, as well as renowned brands like HAAS, SleekEZ, Dotibel, and popular items from BUSSE, QHP, Lemieux, and Premier Equine.

We regret that your experience did not meet your expectations, and we understand that larger businesses may offer different advantages. We appreciate your feedback and are constantly working to enhance our services to better serve our valued customers.

Additionally, we want to acknowledge that we upgraded your delivery to Tracked 24 for free to expedite the shipping process. We understand the importance of prompt delivery and hope this gesture improved your overall experience with us.

If you have any further questions or concerns or would like to discuss your order in more detail, please do not hesitate to reach out to us directly. We are here to assist you and ensure a better shopping experience in the future.

Thank you for choosing Eqclusive, and we hope to have the opportunity to serve you better in the future.

Sincerely,
Natalie

Reply from Eqclusive

Sep 6, 2023

Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had such a positive experience with our grooming products and our knowledgeable staff. Your recommendation means a lot to us!

We're dedicated to providing the best grooming solutions for our customers, whether they're competitors or simply pet owners looking to keep their animals looking their best. We always aim to offer top-quality products and great deals to make your experience even better.

If you ever have any questions or need assistance with anything in the future, please don't hesitate to reach out. We're here to help, and we look forward to serving you again in the future. Thanks for choosing us, and once again, thank you for your kind words and recommendation!

Reply from Eqclusive

Sep 6, 2023

Dear Emily,

We appreciate you taking the time to share your experience with us. We sincerely apologize for any inconvenience you encountered during the process of ordering the Filtabac product from our website. We understand your frustration and disappointment, and we would like to provide further clarification regarding the situation.

First and foremost, we want to clarify that the Filtabac product has been available for pre-order on our website since the 15th of June, as clearly indicated on the product page. We made every effort to ensure transparency about the pre-order nature of the item. The product description explicitly stated, "PRE-ORDER,". We wanted to ensure that all our customers were well-informed about the pre-order status of the product.

Throughout the pre-order period, we made diligent efforts to maintain open communication with our customers. We provided regular updates via email, sharing the latest information we received from Aniwell and our distributors. As circumstances evolved, including changes to the anticipated availability date, we promptly notified our customers to keep them informed.

We also had to adhere to the terms and conditions associated with pre-orders, which were communicated upfront. We deeply regret any misunderstanding that may have arisen, and we're sorry for any inconvenience you experienced in this regard.

In regards to your mention of the Consumer Act of 1 October 2015, we appreciate your awareness of consumer rights and legal provisions. It is important to note that pre-order terms are designed to outline specific conditions that may differ from standard purchase scenarios.

We are committed to continually improving our processes and customer service. Your feedback has been duly noted, and we will use it as an opportunity to enhance our communication and clarity surrounding pre-orders.

In response to your situation, we understand your disappointment, and as a gesture of goodwill, we would like to offer you a credit note or the ability to use the money you spend towards any product on our website. This offer still stands, despite the terms and conditions that state, "As we provide advance notice regarding pre-orders, please be aware that all orders are non-refundable and cannot be transferred."

We are committed to continually improving our processes and customer service. Your feedback has been duly noted, and we will use it as an opportunity to enhance our communication and clarity surrounding pre-orders.

Once again, we apologize for any inconvenience you experienced and thank you for bringing your concerns to our attention. If you have any further questions or need assistance, please don't hesitate to contact our customer support team.

Sincerely,
Natalie

Reply from Eqclusive

Sep 6, 2023

Hi Sue, thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience shopping with us and that you're loving your new brushes. Your satisfaction is our top priority, and we're delighted to have earned a 10 out of 10 from you. If you ever need more brushes or any other products, don't hesitate to reach out. We look forward to serving you again in the future!

Reply from Eqclusive

Sep 6, 2023

Thank you so much for your heartfelt review! We truly appreciate your support and kind words. We're delighted to hear that Eqclusive has had such a positive impact on your grooming routine for your grey horse. We understand that some products might be out of budget, but we're always here whenever you're ready to explore our 'Fairy Tails' range or any other products. Your trust and encouragement mean the world to us, and we're committed to providing you and your horse with top-quality grooming solutions. Best of luck to you and your equine companion, and thank you for being a part of the Eqclusive community!

Reply from Eqclusive

Sep 6, 2023

Thank you so much for your loyal support and your kind words! We're thrilled to hear that you've been a satisfied customer for quite a few years and that you highly recommend our products. Providing a seamless and enjoyable experience for our customers, from purchase to after-sales support, is our priority, and we're glad to hear that you find us easy to deal with.

If you ever have any questions or need assistance in the future, please don't hesitate to reach out. Your continued trust and recommendation mean the world to us, and we look forward to serving you for many more years to come!

Reply from Eqclusive

Sep 6, 2023

Thank you for taking the time to leave us a positive review! We're delighted to hear that you find our products great, competitively priced, and that you've had a good experience with our customer service. Your satisfaction is important to us, and we're here to assist you with any future needs or questions you may have. We appreciate your support and look forward to serving you again in the future!

Reply from Eqclusive

Sep 6, 2023

Thank you for choosing us as your go-to place for Haas brushes and for sharing your positive experiences with our color kits and ordering process! We're thrilled to hear that you've found it easy to order from us and that you've been satisfied with our service. While overseas shipping can take a bit longer, we're glad it's been relatively fast for you.

We appreciate your repeat business and your trust in our products and services. If you ever need more Haas brushes or anything else in the future, please don't hesitate to reach out. We look forward to serving you again and providing you with excellent products and service!

Reply from Eqclusive

Sep 6, 2023

Thank you for your heartfelt review! We truly appreciate your kind words and your recognition of our commitment to customer satisfaction. Marta and our team are always here to assist and ensure that you have all the information you need, whether it's about sizing, fit, or anything else.

We genuinely care about our clients and want to provide not only quality products but also a top-notch customer experience. Your feedback inspires us to continue our dedication to serving our customers. If you ever have more questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you and ensuring your satisfaction for years to come!

Reply from Eqclusive

Sep 6, 2023

Thank you so much for your long-standing support and for sharing your wonderful experience with Eqclusive! We're truly grateful for your loyalty since the beginning of our business journey.

It's fantastic to hear that you've found our advice invaluable and that our luxury brushes have replaced your old ones effectively. We take pride in offering high-quality equine essentials, including our horse shampoo and other products, and we're thrilled to know they've met your expectations.

Your kind words and endorsement mean a lot to us, and we're committed to maintaining the high standard you've come to expect from Eqclusive. If you ever need more equine essentials or have any questions, please don't hesitate to reach out. We look forward to serving you for many more years to come!