Equals Money Reviews 530

Needed some assistance setting up new account and the agent was extremely helpful and efficient.

I was to so impressed with the kind help, guidance and support from customer service agent Minenhle Ngcobo who was extremely helpful under pressure and dealt with a complicated process of internal transfers and account/card balances in multiple currencies where I had been so confused and everything was resolved in time for our colleagues trip over seas. I am so grateful and highly recommend Minenhle and Equals - really super helpful. Thanks!

Patient, helpful and effective response to my query

I called customer service and Thabiso attended me. They were very helpful and addressed the issue i had with the website to the respective department.
Thanks for your kindness!

prompt and friendly service
Adam explained everything clearly
they are happy to do deals on the phone or use the portal - it is really good and very easy to navigate and to find out what live rates are

Thabiso was incredibly helpful! He was helpful, very knowledgeable and patient with on the call. And super friendly! He is truly amazing at his job!

This used to be a great programme where you could code expenditure. This option has now gone and alongside what used to be an excellent helpdesk, they now don't respond at all.

I opened a business account with Equals Money, but they froze my account without notice, leaving me completely in the dark and unable to access my business funds. After weeks of no clear communication, they decided to close my account without giving any reason.

This experience has caused serious disruption to my business. Transparency and communication were completely lacking throughout the process.

Be very careful when choosing this bank — my experience has been extremely frustrating and disappointing.

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Nokulunga listed to my issue and acted quickly and efficiently. The issue was solved in 5 minutes, I didnt have to repeat myself and overall was a very positive experience. Thank you

What an absolute joke of a bank. AML checks gone mad! They're still holding my partners business money for checks 21 days and the lack of communication and transparency is boarder line criminal. The stress it causing us as a business and family is unbelievable!!! Do not use them if you have a small business to run and haven't got a large income and you value your sanity the lack of customer services and total incompetence is off the scales.

Agent Sanele Nyawo was quicky responsive and kind. I lost my old SIM card and i was panicking about not getting access to my account or it taking Time before I access it but she helped me within an hour.

I had a pressing issue with my card, and Equals Money resolved it with speed, precision, and genuine care. A Special thanks to Nokulunga Gamede, whose swift response and professionalism were nothing short of outstanding. In an industry where customer service often feels like an afterthought, Equals Money proves that excellence still exists.

Their customer focus is leagues ahead of what I’ve experienced, even with major American providers. The British standard of service shines through here: attentive, efficient, and solution-driven. My issue was complex, yet it was resolved quickly and smoothly thanks to their dedicated team.

It’s rare to find a company that treats its customers with such a high level of respect and urgency. I’m extremely grateful and genuinely impressed. Equals Money has earned my trust and my recommendation.

Quick response! Loved their services
Nokulunga Gamede agent was amazing

I spoke with Thabiso Molefe to resolve a long standing issue I had been experiencing. He took the time to resolve my issue promptly and was incredibly patient whilst helping me. Thabiso was incredibly well mannered and made the experience brilliant with his great humour! Made my day. Thank you!

Thabrio gave great customer service & was very helpful

Any issues that crop up are always resolved swiftly. Agent Thabiso Molefe was very helpful & professional. Thank you!

excellent service -resolved so quickly & easy - thank you Thabiso!