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Equals Reviews 

554
•
TrustScore 4.5 out of 5

4.6

Business to Business Service
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Review summary

Created with AI, based on recent reviews

Evaluating 161 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many highlight the exceptional customer service, noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, often resolving complex issues swiftly. However, some customers also noted issues with slow and unresponsive support, particularly concerning API implementation and unresolved tickets. A few other people also felt that the program itself is no longer as good or easy to use as it once was, and experienced poor telephone manner from some staff.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, knowledge, and... See more

Customer service

Users describe positive interactions with customer service, highlighting agents for their helpfulness and... See more

Service

Reviewers highlight positive aspects of service, with many customers expressing satisfaction with the... See more

Response time

Reviewers mention positive feedback about response time, with many customers praising the quick and efficient... See more

User experience

People report positive experiences with user experience, often highlighting helpful and calm support agents... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used Equals money for our expenses management at church for over 5 years now and it has always been exceptional. It means that we are able to manage online purchases in a similar manner to... See more

Rated 5 out of 5 stars

We are a charity and had a problem with a bank rejection of funds sent through Equals. Adam Cobbald was both very helpful in getting us the information and did a great job in identifying the issue. Hi... See more

Rated 5 out of 5 stars

I spoke with Thabiso Molefe to resolve a long standing issue I had been experiencing. He took the time to resolve my issue promptly and was incredibly patient whilst helping me. Thabiso was incredib... See more

Rated 5 out of 5 stars

Agent Sanele Nyawo was quicky responsive and kind. I lost my old SIM card and i was panicking about not getting access to my account or it taking Time before I access it but she helped me within an ho... See more

Company details

  1. Business to Business Service
  2. Money Transfer Service
  3. Payment Service

Written by the company

We combine global payments technology with currency expertise to help you manage your cashflow and expenses, simply and cost-effectively. Pay suppliers, business partners or employees worldwide at some of the best rates available. Save time and hassle with our expense management solution, or access our faster payments API to save money on domestic payments.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

554 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

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4.6

All reviews

(554)

142 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great Customer Service


I spoke with Thabiso Molefe to resolve a long standing issue I had been experiencing. He took the time to resolve my issue promptly and was incredibly patient whilst helping me. Thabiso was incredibly well mannered and made the experience brilliant with his great humour! Made my day. Thank you!

September 26, 2025
Unprompted review
Rated 5 out of 5 stars

Support Team

I wanted to take a moment to share my positive experience with the Equals support team today. Their assistance was prompt, professional, and highly effective, making my interaction both smooth and satisfying. I truly appreciate their dedication and support. I was served by George your customer advisor.

September 23, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Ethan Khan replied to my email asking how to change my pin. He was extremely polite, friendly and helpful.

September 19, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service - had a problem registering my Equals Card and had fantastic support from Ethan Khan to get me up and running.

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

Thapiso is the best

Thapiso is the best! He saved my day to be honest. I had an issue changing my phone number activating my card, he was really patient with me and was super nice and supportive. I would give him 100000 stars. Thank you very much

September 9, 2025
Unprompted review
Rated 5 out of 5 stars

Feedback

I am glad to mention that I am proud of the Equals Money Team for their responsiveness. I got all the support I needed timely and seamlessly. Special thanks to Minenhle Ngcobo who followed up with emails at each stage to ensure I got sorted

September 5, 2025
Unprompted review
Rated 5 out of 5 stars

Great Customer Service!

No wait time to get through to the help desk and great support from Thapiso when I did. Solved my query and followed up with an email with relevant information to help if the same problem occurs in the future

September 4, 2025
Unprompted review

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