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Equals Money Reviews 530

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TrustScore 4.5 out of 5

4.6

Business to Business Service
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Review summary

Created with AI, based on recent reviews

Evaluating 167 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, politeness, and patience in resolving issues quickly and efficiently. Many highlight the outstanding customer service, noting the team's responsiveness, professionalism, and ability to provide clear explanations and solutions. The service is frequently described as excellent, with people appreciating the quick response times and the smooth, hassle-free user experience. Reviewers are particularly impressed with the dedication and support received, making complex tasks easy to understand and manage. However, some customers also noted issues with customer service, mentioning rude interactions, slow responses, or a complete lack of response to their queries. A few other people also felt that the program itself is no longer as good or easy to use as it once was, and experienced problems with password rejections.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, professionalism, and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers praising the helpfulness,... See more

Service

Reviewers mention positive feedback about service, consistently describing it as exceptional, professional,... See more

Response time

Consumers generally report positive experiences with response times, with many praising the swift and... See more

User experience

Reviewers highlight positive aspects of user experience, often praising the personal service and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I needed help organizing a new balance and I called up to ask for help, I spoke to Thabiso Molefe. He was incredibly helpful, polite and patient with my request and help resolve my situation quickly.... See more

Rated 5 out of 5 stars

We have used Equals money for our expenses management at church for over 5 years now and it has always been exceptional. It means that we are able to manage online purchases in a similar manner to... See more

Rated 5 out of 5 stars

I spoke with Thabiso Molefe to resolve a long standing issue I had been experiencing. He took the time to resolve my issue promptly and was incredibly patient whilst helping me. Thabiso was incredib... See more

Rated 5 out of 5 stars

Agent Sanele Nyawo was quicky responsive and kind. I lost my old SIM card and i was panicking about not getting access to my account or it taking Time before I access it but she helped me within an ho... See more

Company details

  1. Business to Business Service
  2. Money Transfer Service
  3. Payment Service

Written by the company

We combine global payments technology with currency expertise to help you manage your cashflow and expenses, simply and cost-effectively. Pay suppliers, business partners or employees worldwide at some of the best rates available. Save time and hassle with our expense management solution, or access our faster payments API to save money on domestic payments.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

530 reviews

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Rated 5 out of 5 stars

Excellent service

I contacted the help line by email Saturday as my card had been declined due to no funds even though main account was showing good balance the card balance was zero. This was rapidly corrected. Very good service.

July 19, 2025
Unprompted review
Rated 5 out of 5 stars

Equals Money Card

After frustrations for several weeks with the main account manager on this account who did not sort issues repeatedly, Thabiso Molefe from the customer support line sorted everything in one phone call. He was knowledgeable, quick whilst providing full explanations, thorough, friendly and helpful. His service was far better than the main account manager handling the account! FInally got all issues sorted in one phone call (which the account manager did not do after handling it for several weeks). Finally, frustration eliminated. What a difference one person makes about one's feelings toward a company.

July 17, 2025
Unprompted review
Rated 5 out of 5 stars

The personal care and support for…

The personal care and support for customers provided by Equals Money, alongside fast and competent consultation, represent a tremendous advantage over all other online banking and payment platforms I've used up to now.

I would highly recommend Equals Money for all those who require transparent and responsive online banking services.

July 16, 2025
Rated 5 out of 5 stars

Great Customer service!

Great Customer service!
Thabiso Molefe was friendly, patient, and knew exactly how to help. He took the time to understand my issue and walked me through the solution clearly.

Everything was handled quickly and professionally. I felt heard and supported the whole time. Thank you for the great service!

July 10, 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful Experience

Ethan Khan was great today, super friendly and very helpful - sorted the issue with my card very quickly. Couldn't have asked for more! Thanks so much, Sarah

June 26, 2025
Unprompted review
Rated 5 out of 5 stars

Support with access

Having some issues with activating access for some members of our team, I called Equals Customers Support and Thabiso was very helpful, explained everything and took the time to ensure all is sorted. Great support, and thank you for your help, Thabiso!

June 26, 2025
Unprompted review
Rated 5 out of 5 stars

Problem solved

One of our card holders had been having issues with her card. The problem was found and resolved. The agent, Thabiso Molefe was very polite and helpful.

June 26, 2025
Unprompted review

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