Equilaw Reviews 4,837

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,087 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. The service provided is frequently highlighted as faultless and efficient, with many people appreciating the clear communication and accurate advice received at every stage. Reviewers are particularly impressed with the quick response times, with call-backs often made within minutes, and the smooth user experience, which made complex processes feel pain-free and stress-free. However, some customers also noted that there were occasional delays caused by external management companies. A few other people also felt that they would have liked a more proactive approach regarding communication and updates.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, efficiency, and... See more

Service

Clients share positive opinions on service, with many reviewers describing it as faultless, professional,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness,... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting the promptness and efficiency... See more

User experience

Customers report positive experiences with the user experience, often describing it as smooth, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The service we had from Equilaw was faultless. They kept in contact with us.Initially we had a visit from a member of the staff ,she was excellent, she guided us through all the forms answering all o... See more

Company replied

Rated 5 out of 5 stars

I found Equilaw very professional - everything was done efficiently and exactly on time - I was made aware of all of the issues that I needed to consider at every stage and received good and accurat... See more

Company replied

Rated 5 out of 5 stars

Right from when we applied for a Life Mortgage, Equilaw kept us up to date of the progress of our application. I would especially thank Leah who really went out of her way to get the application throu... See more

Company replied

Rated 5 out of 5 stars

Equilaw were recommended to us and I'm pleased to say that the recommendation was 'spot on'. Leah (our Case Manager) kept us informed every step of the way, calling frequently to update progress. I... See more

Company replied


Company details

  1. Conveyancer
  2. Lawyer
  3. Legal Services
  4. Real Estate Attorney

Written by the company

Equilaw is a market leading and award winning firm of solicitors specialising in Equity Release. Recognised by financial advisers nationwide for our niche work and experience in this specialist area of law, Equilaw is acknowledged as one of the market leaders in this sector. Every case is handled by our in-house team, made up of expert lawyers and legal professionals. We offer clients in-depth guidance on the equity release product which has been recommended to them. In our experience, clients prefer to work with financial advisers who work closely with a leading solicitor in the field as it provides added confidence in the equity release process. We have always been unique, in that we are the only law firm which deals solely with legal advice and conveyancing for homeowners taking equity release. This enables us to give bespoke advice as to the details of the equity release plan and the legal obligations that attach to it. We do not tread on the toes of the adviser by recommending products or by discussing product suitability Since 2008 we have been consistently winning awards for our Equity Release service. Our most recent award was the winner of best conveyancer 2020, awarded by The Equity Release Awards. We have won best conveyancer at the Equity Release awards 11 times now.


Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Equilaw. Excellent service

Equilaw dealt with our needs expertly and in time scales that they gave us.

June 9, 2026
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Reply from Equilaw

We're pleased to read we were able to support your application so thank you for sharing your feedback and experience with us. If we can be of any future service then please don't hesitate to contact us again.
All the best,
Equilaw Solicitors

Rated 5 out of 5 stars

The service we had from Equilaw was…

The service we had from Equilaw was faultless. They kept in contact with us.Initially we had a visit from a member of the staff ,she was excellent, she guided us through all the forms answering all our questions with such patience. We had no concerns throughout and thank all the staff involved. Highly recommended.

June 15, 2026
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Reply from Equilaw

Thanks for your review and recommendation!
Best wishes,
The team at Equilaw

Rated 4 out of 5 stars

Successful completion

Successful completion, despite complex issues

June 15, 2026
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Reply from Equilaw

Great to read, thanks for taking the time to share your experience with us.
All the best,
Equilaw

Rated 5 out of 5 stars

Happy client

I was very pleased with the service given from beginning to end of the process. My individual contact, Tiarna Crowther, was very precise and accurate in her work and I was kept well informed throughout by the extremely pleasant Poppy. I would certainly recommend the services of Equilaw.

June 15, 2026
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Reply from Equilaw

Thank you for your lovely review and feedback. We're thrilled to have been a part of your application so thank you for choosing, and trusting Equilaw!

Rated 5 out of 5 stars

Lily Hieron

Excellent, couldn't have been more helpful. Very communicative throughout .
The whole team were very professional, no question went unanswered.

June 15, 2026
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Reply from Equilaw

We're so pleased to read Lily was able to deliver our usual excellent service. Thank you for your kind comments and wishing you every success for the future.
Team Equilaw

Rated 5 out of 5 stars

Great service provuded

The whole process was quick and there was contact throughout. Communications between us were great and the process was simple. Great service and would recommend.

June 9, 2026
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Reply from Equilaw

Thank you so much for your 5 stars and recommendation!

Rated 5 out of 5 stars

Top notch service

Very quick from start to finish, 3 1/2 weeks, a very efficient service, straight forward, good communication, cannot fault so can only highly recommend.

May 14, 2026
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Reply from Equilaw

Amazing! We're so pleased we were able to complete your application so swiftly. Thank you for choosing, and trusting Equilaw!

Rated 5 out of 5 stars

Excellent Service!

⭐⭐⭐⭐⭐ Excellent Service from Equilaw Solicitors and Leah Wright

I had a very positive experience with Equlaw Solicitors during my equity release process. From start to finish, the service was professional, efficient, and reassuring.

A special thank you goes to Leah Wright, my case handler, who managed my case exceptionally well. Leah was knowledgeable, responsive, and kept me informed throughout every stage of the process. She explained everything clearly, answered my questions promptly, and ensured that all the necessary steps were completed without unnecessary delays.

Equity release is an important financial decision, and having someone as competent and supportive as Leah made the entire experience much less stressful. Her attention to detail, professionalism, and commitment to excellent customer service gave me confidence that my case was in safe hands.

I would not hesitate to recommend Equilaw Solicitors, and particularly Leah Wright, to anyone considering equity release. Thank you for making the process smooth, efficient, and straightforward. ⭐⭐⭐⭐⭐

June 11, 2026
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Reply from Equilaw

Thank you so much for your kind comments and feedback - particularly for Leah. We couldn't agree more and she's an asset to our business. We'll be sure to pass on your feedback to her too.
If we can be of any future assistance then we'd welcome the opportunity to work together again.
If not, we wish you every success and happiness for the future.

Rated 4 out of 5 stars

Good service.

Good service.

June 12, 2026
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Reply from Equilaw

Thank you for your review and feedback. We wish you every success for the future!

Rated 5 out of 5 stars

From start to finish Bethany Timms our…

From start to finish Bethany Timms our solicitor kept us informed about everything that was happening until it was completed and we highly recommend them for that

June 8, 2026
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Reply from Equilaw

Thanks for your review and 5 stars. At Equilaw, we pride ourselves on our communication so we're thrilled to see this has reflected in your experience.
Thanks again and all the best,
Equilaw Solicitors

Rated 5 out of 5 stars

Maisie Hughes

From the beginning to the end of our application for a Lifetime Mortgage, Maisie was an absolute superstar; she answered all of my questions without hesitation and kept us informed of procedures all the way through. Equilaw, are fabulous; I would highly recommend them for their professionalism, courtesy and their patience with me.

June 12, 2026
Unprompted review
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Reply from Equilaw

Thanks ever so much for your really kind and honest review. We're thrilled to read Maisie was able to support your application and will be sure to pass your feedback on to her. If we can be of any future assistance then please don't hesitate to contact us directly.
All the best
Equilaw Solicitors

Rated 5 out of 5 stars

Emily Yong was very efficient

Emily Yong was very efficient, friendly and understanding throughout the entire process. It all went smoothly and quickly. Thank you.

June 11, 2026
Unprompted review
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Reply from Equilaw

Thanks so much for your review and kind comments for Emily. We'll be sure to pass them on to her!
Wishing you every success for the future from all of us at Equilaw.

Rated 5 out of 5 stars

Lifetime morgage application

Communication both written and verbal clear throughout the process. Always available to answer any questions.

May 28, 2026
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Reply from Equilaw

Thank you for your kind review and feedback. We're pleased to see the team were able to deliver our usual excellent service standard.
Wishing you all the best,
Team Equilaw

Rated 5 out of 5 stars

Olivia Bond @ Equilaw

Olivia Bond at Equilaw handled and dealt with the legalities of my case, with a clarity a 'layman' understood.

June 11, 2026
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Reply from Equilaw

Thank you so much for taking the time to share your comments and feedback. Wishing you every success for the future from all of us at Equilaw.

Rated 5 out of 5 stars

Communication was extremely good and…

Communication was extremely good and they were fast at getting the money though no problem no pressure happy to work with them again

June 1, 2026
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Reply from Equilaw

We're so pleased to read your comments. We pride ourselves on our communication so it's great to read we were able to deliver our usual excellent service. Thanks again,
Equilaw Solicitors

Rated 5 out of 5 stars

Excellent service

Nicola Mayo, her staff and Rebecca Troughton provided an excellent service, keeping me fully informed of the process. Everyone I spoke with were friendly whilst being totally professional.

June 11, 2026
Equilaw logo

Reply from Equilaw

Thank you for your lovely review, we'll be sure to pass your comments on to everyone involved. We wish you every success for the future from the entire team at Equilaw.

Rated 4 out of 5 stars

The service provided was very…

The service provided was very competent. The case manager and her colleague were very helpful.
I would have liked a little more proactive approach regarding communication and updates, however, overall satisfied.

June 4, 2026
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Reply from Equilaw

Thank you for your review and honest feedback, which has been noted. We're pleased to have been a part of your application and thank you for your support.
All the best,
Team Equilaw

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