Equiti Reviews 283

TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the helpfulness and knowledge of the staff, with several individuals being singled out for their excellent support. People generally find the payment transfer process to be smooth, especially when assisted by responsive staff members, and some have experienced quick and timely withdrawals. However, some people were dissatisfied with the customer service and response times, reporting slow and inconsistent communication, ignored messages, and unresolved issues. There are also concerns about withdrawal delays, unexpected transaction fees, and difficulties with the withdrawal process itself, with some customers experiencing difficulties with account access or receiving funds.

What people talk about most

Staff

People report positive experiences with staff. Many customers praise the responsiveness and helpfulness of... See more

Payment

Consumers find payment to be ambiguous, with many reporting significant delays and difficulties with... See more

Customer service

Clients share ambiguous opinions on customer service. Many express frustration, citing unresponsiveness,... See more

Response time

Customers had ambiguous experiences with response times. Many reviewers reported a lack of response to emails... See more

Service

Customers consistently note ambiguous experiences with service. While some reviewers praise the great... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Equiti , i am trying to reach you , trying to withdraw the money multiple times and refused for reasons that you came up with, I am still in controlling my patience. Trying to convincing my self to... See more

Company replied

Rated 3 out of 5 stars

My experience with Equiti has been smooth and positive. Mr. Hamza has been consistently supportive.

Company replied

Rated 5 out of 5 stars

I chose Equiti because of the brand value. To my expectations, Equiti satisfied my requirements in the best perfect way. My personal coordinator Zahi Al Sa'di helped me out in each and every situation... See more

Company replied

Rated 5 out of 5 stars

SCA, CySEC and FSA Certified broker , definitely the best in the MENA region and globally. Serious, competent and with such a great customer service. Mostafa Touka is the best account manag... See more

Company replied


Company details

  1. Investment Service

About Equiti

Written by the company

Equiti is a pioneering fintech firm and world-class provider of online trading technology and multi-asset financial products. We allow our clients to trade global markets with the support of a regulated full-service subsidiary in local markets. Equiti provides trading support and services on the world’s leading trading platforms MT4 and MT5. Equiti Products

Contact info

  • Sheikh Zayed Road, Lamborghini Building, Floor 2, 117814, Dubai, U.A.E.

  • www.equiti.com

3.1

Average

TrustScore 3 out of 5

283 reviews

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Rated 1 out of 5 stars

It is so easy to put i money but so…

It is so easy to put i money but so difficult to take it out. They have huge delays in withdrawals, they kept telling to put in more and promising a huge profit and easy withdrawal. But since I requested for a withdrawal, there was no response and communication has dropped drastically which made it so difficult to reach them. Over time on # gcasco # the approach I follow has held up well, with payouts being processed when requested.

May 1, 2026
Unprompted review
Rated 1 out of 5 stars

Quick VIP is a pro version

Quick VIP is a pro version . The customer support on Equiti is poor and they never kept any of there promise .

April 27, 2026
Unprompted review
Equiti logo

Reply from Equiti

Dear reviewer, your review is unclear and seems promotional, we would appreciate if you could respond to our request for further information. Kind regards, Team Equiti

Rated 1 out of 5 stars

Equiti robbed My Profits USD$16,256.77- FSA Complaint Filed

BEWARE! This company is a SCAM when you start making money. Instead of paying out, Equiti decided to ROB my profits USD$16,256.77 by citing "latency abuse" (Clause 24.2).

I am warning all traders about Equiti (Seychelles). This is my experience:(Account Number: 3520917)
* 2026Jan 20: Started trading.
* 2026 Mar 27: Deposited another USD$8,000.
* 2026 Mar 31: Once my profit reached USD$16,256.77, Equiti abruptly notified me that all profits were being confiscated.

My Account Manager, Chilem Arnavut only told me to "contact compliance team" completely evaded the responsibility to the client. And compliance team refused to provide any technical evidence or logs to justify "latency abuse." This is a total failure of client service and professional ethics. Specially i using the same trading strategies with other Tier-1 broker without any issue of withdrawal.

Equiti claims to be an execution-only broker but cancels profits afterwards on prices THEY provided. This is market manipulation and theft of client gains. Classic scam tactic: they take your losses, but when you win, they find excuses to steal your profits. I have already filed a formal dispute with the FSA Seychelles. Simply a dishonest broker that cannot afford to pay.
STAY AWAY IF YOU WANT YOUR MONEY SAFE

March 31, 2026
Unprompted review
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Reply from Equiti

Dear client, thank you for your recent review.

Equiti is a fully regulated broker, and operates in strict accordance with our regulatory obligations and its Terms & Conditions, which are applied consistently to all clients. We understand that execution conditions, safety of client funds and speed of withdrawals are among the most valued features for clients trading with Equiti. We can assure you that Equiti is committed to maintaining the highest of standards across all three areas. If you should require further information regarding your account please contact our dedicated support team who will be happy to help.

Kind regards,
Team Equiti

Rated 5 out of 5 stars

Very responsive from the first time

Very responsive from the first time and when ever i need a help or support i always find him available

Thank you for choosing the best person to work with your company

March 26, 2026
Unprompted review
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Reply from Equiti

Dear Mohamad, thank you for your kind review! Our team is always available to support your trading experience. Kind regards, Team Equiti

Rated 1 out of 5 stars

scam scam scam

scam scam scam! all my crypto Withdrawal reject!!! scam

March 24, 2026
Unprompted review
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Reply from Equiti

Dear Daniel, we’re sorry to read your comments. At this stage, we have been unable to locate your account based on the information provided, and have requested further details so we can investigate this matter thoroughly.

Equiti treats all client concerns with the utmost seriousness and is committed to resolving any issues as quickly and transparently as possible.

We kindly ask that you contact our dedicated support team with your account details so we can assist you further and review your case without delay.

Kind regards,
Team Equiti

Rated 1 out of 5 stars

Money not credited to my equiti account until now

im their client for almost now 2 years , things are ok not excellent but it was just fine.. in terms of everything. i faced yesterday morning this Issue when i made 2 deposits with same amount of AED 300 each. the first deposit was successfully added to my trading account.the second deposit was also deducted from my account to their account with all proofs with the transaction confirmed stats along with my bank statement showing that both was deducted. contacted them throigh email and calls and the account manager. all of them were usless . no one help and worst the answer from the account manager was nothing.was received . no answer from the customer service they were ignoring i dont know why. unfortunately this is a bad experience caused me loosing my equiti as no fund was and until now the issue is active and my money still gone without any answer. after posting this, they have credited today. not satisfied at all.

March 23, 2026
Unprompted review
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Reply from Equiti

Dear Khaled, thank you for taking the time to share your feedback, and we’re sorry to hear about your recent experience.

At Equiti, we aim to process all transactions in line with our standard procedures and timelines. While wire transfers can take slightly longer depending on intermediary banks and processing cycles, card deposits are typically a faster funding method. We regret that, in this instance, the process did not meet your expectations.

Your funds have now been credited to your account, however we understand the frustration caused by the delay and the level of communication received. Your feedback has been noted and shared internally to help us improve our service.

If you require any further assistance, please don’t hesitate to contact our support team.

Kind regards,
Team Equiti

Rated 2 out of 5 stars

Broker deducted my funds without clear reason

Account ID: 3674078

The broker unilaterally deducted 892.41 USD from my account and disabled my withdrawal function without providing any clear explanation or evidence.

The support team only gave a vague reason like “abnormal trading behavior” but failed to specify which exact Terms & Conditions I violated.

I was simply copy trading from a master account, trading at normal market prices, and did not use any bonus or abusive strategy. It is unclear why only my account was penalized while others were not.

Additionally, Lodi Shehryar - Head of Business Development - previously indicated that my funds would be restored, but no action has been taken.

Support and compliance have been unresponsive and unprofessional.

If this issue is not resolved, I will escalate it to regulators and continue to report publicly.

Very disappointed with the lack of transparency.

March 18, 2026
Unprompted review
Equiti logo

Reply from Equiti

Dear Client,

Thank you for your recent feedback. Equiti operates in accordance with its regulatory obligations and the Client Terms and Conditions available on our website.

For further information regarding your case, please contact our Client Support team, who will be happy to assist you.

Kind regards,
Team Equiti

Rated 2 out of 5 stars

I am an IB partner of Equiti and I am…

I am an IB partner of Equiti and I am currently experiencing a serious issue with my commission withdrawal.

My commission is clearly displayed on the web portal, but I am unable to withdraw it. The withdrawal function does not work even though the funds are shown in my account.

I have already sent multiple emails to the broker’s support team, but there has been no response for more than 3 days and the issue has not been resolved.

In addition, the BD/Sales manager Lodi who was previously in contact with me has not responded to my messages despite multiple attempts to reach out.

This situation is very disappointing and unprofessional. As a partner, I expect transparency and timely support when it comes to commission payments.

I hope Equiti can address this issue immediately and provide a clear explanation for why the commission withdrawal is not working.

March 10, 2026
Unprompted review
Equiti logo

Reply from Equiti

Dear Client,

Thank you for your recent feedback. Equiti operates in accordance with its regulatory obligations and the Client Terms and Conditions available on our website.

For further information regarding your case, please contact our Client Support team, who will be happy to assist you.

Kind regards,
Team Equiti

Rated 1 out of 5 stars

Missing withdrawal

Am here again , It’s been some weeks now since my previous review and the situation is still the same , funds are still not back into my equity account. I do not see or feel any sense of urgency. All am told is they are still waiting and they can’t give me any timeframe or tell me when . They cannot trace my transfer , They asked me to contact my bank to asked them from a return transfer copy which my bank explained to me that that is not possible because it was an automatic rejection so there was no return transfer made also said funds are supposed to have been returned by now . This is a very bad experience, and on top of that no really good information my last email has no response or updates. Last email I received before that was saying I would have to wait , until when ? No one knows . This is bad

It’s going to be exactly 2 months on 15th March since I issued the withdrawal.

With everything going on now I just need my funds .

January 15, 2026
Unprompted review
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Reply from Equiti

Dear Johanna,
We would like to sincerely apologise again for the delay in receiving your funds and for the inconvenience this situation has caused you.
We fully understand how frustrating such delays can be and want to assure you that this matter remains a top priority for us.

Please rest assured that the funds remain secure within the banking system, and we are closely monitoring the investigation while continuing to push for an expedited resolution.

We will continue to work with the banks involved until this matter is resolved. Our Head of Payments operations is in touch with you and will available for any more questions you may have. Kind regards, Team Equiti

Rated 2 out of 5 stars

Withdrawal option disabled

The withdrawal option in my account is disabled. I've emailed the manager as well as Equiti's support email address, but I've received no response. This is my first time trading with Equiti, but this experience has really scared me.

My Wallet Accounts : W-2420062-001 , Account Number: 1013601496

---------------
I was able to withdraw the money after 12 hours of system errors; the system was probably experiencing processing delays.

March 4, 2026
Unprompted review
Equiti logo

Reply from Equiti

Dear valued client. Thank you for your feedback. At Equiti we completely understand how important timely withdrawals are and appreciate the opportunity to clarify the situation.

All withdrawal requests on our platform are processed within 24 working hours, and normally much faster than this. Our team reviews and processes each request to ensure transactions are completed securely and correctly.

At the time of your request, the withdrawal option was temporarily disabled. This was done in coordination with our payment provider while a technical confirmation was being completed. Once this was finalised, the withdrawal function was promptly re-enabled, and normal processing resumed.

We apologise for any inconvenience this temporary interruption may have caused and appreciate your patience and understanding. If you have any further questions regarding your withdrawal, please do not hesitate to contact our support team and we will gladly assist you. Kind regards, Team Equiti

Rated 1 out of 5 stars

I am out of country and due to some…

I am out of country and due to some financial reasons, I cannot direct deposit in equiti securities account so I asked my friend to deposit in their account but after depositing the money, they told me that they will send it back in 14 working days. who will keep track of that amount??? and why they don't accept the third party deposit of little tiny amount of AED 360/- ?????

February 12, 2026
Unprompted review
Equiti logo

Reply from Equiti

Dear Ahmed, thank you for your feedback. Kindly note that third party card deposits are prohibited. In cases where Equiti receive payments whereby the cardholder name differs from that registered with us, we are unable to accept such deposits. Please be advised that in this case the payment has been rejected and returned to the same card. We thank you for your understanding. Should you require any further assistance please do not hesitate to contact our dedicated support team. Kind regards, Team Equiti

Rated 1 out of 5 stars

Disappointing experience

Warning to potential Investors, I’ve had a very disappointing experience!
Deposit was quick and easy, but the withdrawal process was extremely complicated. I was not able to withdraw using my bank card (the same one I used for the deposit) nor through cryptocurrency. I had to send my bank statements multiple times and go back and forth through several emails before the withdrawal was finally approved.

On top of that, I was very disappointed by the transaction fee, which was $30 for a withdrawal of only 130$ !!(much higher than expected)

Overall, this experience was frustrating. I am not satisfied and I will not be using this account again.

January 26, 2026
Unprompted review
Equiti logo

Reply from Equiti

Dear Cheimae, we’re deeply dismayed to hear about your experience and appreciate you taking the time to share this feedback. While deposits are typically straightforward, withdrawal procedures are governed by stringent regulatory and compliance requirements, which can unfortunately result in additional processes. However we understand how in this case it must have become frustrating for you. Our team has recently made attempts to reach out to you directly to address your concerns and improve the outcome. Please feel free to contact us at your earliest convenience, we would welcome the opportunity to discuss this further with you. Kind regards, Team Equiti

Rated 1 out of 5 stars

Untrustworthy Company — Extremely Disappointing Experience

My experience with Equiti was frustrating from start to finish. Their platform and support team were unreliable, and it often felt impossible to get a clear or honest answer. Promises made during the onboarding process did not match what was actually delivered.

Customer service responses were slow and inconsistent, and important issues were left unresolved for weeks. Communication was poor, and it became clear that transparency was not a priority.

I found the overall experience unprofessional and misleading. I would strongly advise others to be cautious before trusting this company with their time or money. Based on my experience, Equiti does not operate with the level of honesty or accountability that a financial service provider should have.

January 26, 2026
Unprompted review
Equiti logo

Reply from Equiti

Dear Loren, thank you for taking the time to leave feedback. We are having trouble locating your Equiti account, and have requested more information from you, however until now we have not received such information. Rest assured we treat our client support with the utmost importance at Equiti, and stand by our quick response times and the accurate, detailed assistance provided. If you could send more information on your account then we will investigate your review immediately. Kind regards, Team Equiti

Rated 5 out of 5 stars

Great Team!

great service, very reliable broker!

January 1, 2026
Unprompted review
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Reply from Equiti

Dear Mahmoud, we're delighted to read your positive review, thank you! Team Equiti

Rated 1 out of 5 stars

I tried to withdraw using the same card…

I tried to withdraw using the same card I used to deposit, but they came up with a ridiculous reason to refuse my withdrawal. They said I can only withdraw the deposit amount and I can't withdraw profits. What a bunch of scammers!

December 11, 2025
Unprompted review
Equiti logo

Reply from Equiti

Dear Ali

Thank you for taking the time to share your feedback.

We understand your concern and would like to clarify our withdrawal policy to avoid any confusion. Card withdrawals are processed strictly as refunds of previously deposited amounts. This means that if, for example, USD 100 was deposited using a specific card, the maximum amount that can be withdrawn back to that same card is USD 100.

Any profits exceeding the deposited amount cannot be withdrawn via the same card and must be withdrawn using an alternative method, such as a bank transfer, in line with international payment regulations and card issuer rules.
For your convenience, you can find detailed steps on how to withdraw profits via bank transfer here:
https://support.equiti.com/hc/en-us/articles/360018203417-How-to-withdraw-by-Bank-Transfer

If you require any assistance with the process or need further clarification, our support team will be more than happy to help.
Best regards, Team Equiti

Rated 5 out of 5 stars

Hassle free experience! Will recommend for sure!

I chose Equiti because of the brand value. To my expectations, Equiti satisfied my requirements in the best perfect way. My personal coordinator Zahi Al Sa'di helped me out in each and every situation, helped me to withdraw and deposit efficiently, sent me market reports daily, followed up in each and every situation where I needed help. Thanks to Equiti and Zahi.

November 25, 2025
Unprompted review
Equiti logo

Reply from Equiti

Dear Madusudanan, thank you for your kind review! Equiti prides itself in being available to support its client's trading journey in any way possible. Zahi and our dedicated team are ready should you require anything further. Best regards, Team Equiti

Rated 5 out of 5 stars

Actually first of all Thank you for mr…

Actually first of all Thank you for mr abdarahman.he was the one who Assist me from the first to verify the application and Connect.deposits are so smooth.and easy to trade but withdrawals taking a bit longer how ever so good…🔥🔥🔥🔥

November 21, 2025
Unprompted review
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Reply from Equiti

Dear Sadupa. Thank you for your feedback! If you require any further assistance with withdrawals or any other aspect of your account, please do not hesitate to reach our to our dedicated support team. Kind regards, Team Equiti

Rated 5 out of 5 stars

Smooth Transactions Always!

Have been using this platform for more than a year now. It has been a good experience with no major issues. The payments transfers are smooth, thanks to Mr Zahi who has been offering great support every time I reach out.

November 19, 2025
Unprompted review
Equiti logo

Reply from Equiti

Dear Pratik, we are delighted to hear of your experience at Equiti. Thanks for taking the time to leave the positive feedback. If you require anything further our dedicated team and your account manager would be happy to support you. Kind regards, Team Equiti

Rated 5 out of 5 stars

I have been Trading with Equiti since 2.5 years

I have been Trading with Equiti since long time , trading experience is just wow with service I get from broker specially big shoutout to Nawal Abdulwahab for quick customer service and response when ever needed. When it comes to deposit I dont need to think for a sec before putting my hard earn saving as withdrawal is quick and on time since past 2 years .

November 1, 2025
Unprompted review
Equiti logo

Reply from Equiti

Dear Jehanbux, we are very happy to read your feedback, thank you! If you should need anything further on your account then Nawal and our dedicated team would be most happy to assist. Best, Team Equiti

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