The Babycarrier is quite comfortable and when correctly placed does not cause back pain as other carriers, is really ergonomic for the baby and the materials are top quality. The downside is that it i... See more
Company replied
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Review summary
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These are the best sleeping bags for toddler! We already have three ones. Would have been easily fove stars, but the webshop had issues/bugs while purchasing.
Company replied
Purchased the Omni360 baby carrier before our son was born in June. Started using it as soon as he was big enough and have used it lots since. Material is really soft and fit is great, both for... See more
Incredible customer service from Anna. Baby Carrier arrived in time and even helped sort out a newsletter signup discount glitch without any hassle. Highly recommend the carrier too (omni deluxe in... See more
Company replied
Company details
Written by the company
Ergobaby's ergonomic baby carriers are award winning carriers acknowledged by the International Hip Dysplasia Institute. Shop our baby carriers and baby products today!
Contact info
2041 East St, Suite 831, 94520, Concord, United States
- +1888416488
- support@ergobaby.com
- ergobaby.com
4.0
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 48 hours
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Love the Omni Breeze
We’re really enjoying the Omni Breeze carrier. Very easy to use and comfortable for both baby and parent! Glad we also got the cotton teething bib since baby likes to chew on the straps.
April 23, 2025
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Fast delivery
Fast delivery! I was glad that the buckles arrived on time for our trip.
April 22, 2025
Reply from Ergobaby
Dear Lyubov,
Thank you so much for taking the time to share your experience with our fast delivery service!
We're thrilled to hear that your order arrived in time for your trip. Your satisfaction is our top priority, and we're delighted to have provided a seamless and speedy experience for you.
We look forward to serving you again in the future. Thank you again for your feedback and for placing your trust in us!
Best regards,
Your Ergobaby Team
Good design and quality.
Easy checkout. Fast delivery. Good design and quality of the product. Highly recommend.
The only thing, that needs fixing is description of the product. I purchased a sleep bag. It was not obvious what TOG I was ordering. And I ended up with a wrong product. But I love it anyway. Maybe will order another sleepbag (the right one) later. Also size selection was inaccurate. It stated 18-24 months, but the size actually is 18-36.
April 21, 2025
Ergobaby is offering me a Metro 3 Carry Bag in exchange for this review.
I think this is a perfect travel stroller.
The seat has good verticality and extends to a completely horizontal position. Furthermore,
being padded, it is very comfortable.
Large windows help you see your baby at all times and the basket underneath offers plenty of space for your belongings (including a baby
changing bag).
I like possibility to attach Cybex car seat as a
"duo travel system".
The ride is smooth; the only flaw is that the front wheels make noise on the cobblestones.
Definitely recommend.
May 5, 2025
Unprompted review
great padding
great padding, comfortable, easy to use and adjustable and able to use from 0+ months
March 24, 2025
Reply from Ergobaby
Thank you for your feedback Hitesh! We're so glad to hear that you like our carrier. We truly appreciate your support and kind words.
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Omni 360
Item was received less than 24 hours after order time! The omni 360 carrier is such a useful carrier - surely will recommend to anyone
April 1, 2025
Reply from Ergobaby
Dear Jess,
Thank you so much for taking the time to share your experience with our fast delivery service!
We're thrilled to hear that your order arrived promptly and met all your expectations. Your satisfaction is our top priority, and we're delighted to have provided a seamless and speedy experience for you.
We look forward to serving you again in the future. Thank you again for your feedback and for placing your trust in us!
Best regards,
Your Ergobaby Team
Scam company
Scam company. I have been trying to return an item since last week and they don’t answer calls or email. I ordered a stroller and support bar so two boxes but when I go to return I only get one label and for the pram it says £0 refund due. I tried to contact them about it. The pram is too short for a 2 yo toddler (despite saying suitable for toddlers up to 4).
I want to be able to return it and get my money back. The uk trustpilot is full of people without product and out of pocket. The uk company is out of trade since 2021 but they still trade in England pretending they are there but there is nobody to answer customer queries or provide support.
Avoid
April 28, 2025
Unprompted review
Reply from Ergobaby
Dear Francesca,
Thank you for sharing your experience with us.
We are deeply sorry to hear that you have gone through a disappointing and frustrating customer experience. We understand how important timely communication and reliable service are, and it's clear that we fell short of these expectations in your case.
We value your feedback and are committed to improving our customer service as well as ensuring that our customers have a positive experience with Ergobaby. If there's anything else we can do to make things right, please don't hesitate to let us know.
Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future.
Best regards,
Your Ergobaby Team
Absolutely love the carrier
Absolutely love the carrier, I had a different brand before but my baby always cried when I put her in it and seemed uncomfortable. She absolutely loves being in this one.
It’s easy to put on and I love all the compartments to keep my phone keys and muslin while out!
April 3, 2025
Great
It came good by time and was exactly what I needed. I had emailed customer support about where to get a replacement buckle and they were quick to respond and get me to the right page
March 17, 2025
Reply from Ergobaby
Dear Esther,
Thank you so much for taking the time to share your experience with our customer service!
We're thrilled to hear that your buckle arrived promptly. Your satisfaction is our top priority, and we're delighted to have provided a seamless experience for you.
We look forward to serving you again in the future. Thank you again for your feedback and for placing your trust in us!
Best regards,
Your Ergobaby Team
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Reply from Ergobaby
Dear C.Willbye,
Thank you so much for taking the time to share your experience with our baby-carrier!
Your satisfaction is our top priority, and we're always trying our best to design products matching parents' needs.
We appreciate your recommendation and look forward to serving you again in the future.
Thank you again for your kind words and for choosing Ergobaby!
Best regards,
Your Ergobaby Team
Reply from Ergobaby
Dear Mariya,
Thank you so much for taking the time to share your experience with our product!
Your satisfaction is our top priority, and we're always trying our best to design products matching parents' needs.
We appreciate your recommendation and look forward to serving you again in the future.
Thank you again for your kind words and for choosing Ergobaby!
Best regards,
Your Ergobaby Team
Reply from Ergobaby
Dear Afroditi Antoniou,
Thank you so much for taking the time to share your experience with our fast delivery service!
We're thrilled to hear that your order arrived promptly and met all your expectations. Your satisfaction is our top priority, and we're delighted to have provided a seamless and speedy experience for you.
We look forward to serving you again in the future. Thank you again for your feedback and for placing your trust in us!
Best regards,
Your Ergobaby Team
Bought a heapseat and I am very happy…
Bought a heapseat and I am very happy with the product
We also have one of the baby carriers and I am happy with it too
March 5, 2025
Reply from Ergobaby
Dear O.
Thank you so much for taking the time to share your experience with our Hip Seat!
We're thrilled to hear that the product met all your expectations. Your satisfaction is our top priority, and we're always trying our best to design products matching parents' needs.
We appreciate your recommendation and look forward to serving you again in the future.
Thank you again for your kind words and for choosing Ergobaby!
Best regards,
Your Ergobaby Team
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I was expecting the material to be more…
I was expecting the material to be more soft. Although the item was packed but there were lints on the carrier which was odd.
March 17, 2025
Reply from Ergobaby
Dear Abdul,
Thank you so much for taking the time to share your experience with us.
We’re truly sorry to hear that the material of the carrier didn’t meet your expectations and that you noticed some lint on it. We’ve already reached out to you via email to gather a bit more information so we can assist you further.
Thank you for your feedback and we truly hope to have the opportunity to serve you better in the future.
Best regards,
Your Ergobaby Team
Super fast delivery
Super fast delivery. I live in Greece and the carrier came in two days! How?! Quality and design of the carrier is immaculate. We love it. Best thing I've ever bought! Comfortable for both the baby and the parent!! Sturdy. And decently good looking which is in my opinion not even important.
March 20, 2025
Reply from Ergobaby
Dear Evdoxia,
Thank you so much for taking the time to share your experience with our fast delivery service!
We're thrilled to hear that your order arrived promptly and met all your expectations. Your satisfaction is our top priority, and we're delighted to have provided a seamless and speedy experience for you.
We look forward to serving you again in the future. Thank you again for your feedback and for placing your trust in us!
Best regards,
Your Ergobaby Team
Great quality material
Great quality material. Comfortable. Practical. Good value. Quick delivery.
March 5, 2025
Reply from Ergobaby
Dear James Henry,
Thank you so much for taking the time to share your experience with our product!
We're thrilled to hear that the product met all your expectations. Your satisfaction is our top priority, and we're delighted to have provided a top-notch experience for you. We're always trying our best to design products matching parents' needs.
We appreciate your recommendation and look forward to serving you again in the future.
Thank you again for your kind words and for choosing Ergobaby!
Best regards,
Your Ergobaby Team
Reply from Ergobaby
Dear Nadav,
Thank you so much for taking the time to share your experience with our fast delivery service!
We're thrilled to hear that your order arrived promptly and met all your expectations. Your satisfaction is our top priority, and we're delighted to have provided a seamless and speedy experience for you.
We look forward to serving you again in the future. Thank you again for your feedback and for placing your trust in us!
Best regards,
Your Ergobaby Team
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Awful.
Ordered a baby carrier on 2nd Dec and it just never arrived. After MULTIPLE times trying to contact customer services they said it was stuck in customs. I finally received my refund on 3rd February. Some of the worse customer service/ delivery issues I’ve ever experienced. Will never order again.
Such a shame as products are good in my experience but order them from another provider.
December 2, 2024
Unprompted review
Reply from Ergobaby
Dear Sadie,
Thank you for sharing your experience with us.
We are truly sorry to hear that your order was delayed and that our communication has been disappointing. We sincerely understand how frustrating it must be to wait for a product.
We acknowledge that some unexpected technical issues may have contributed to delays, but that's no excuse for not keeping you informed about the status of your order.
We should have done a better job of communicating with you, and for that, we apologize. We would like to reassure that our entire team is always working diligently to get orders dispatched and moving as soon as possible and we are sorry that we have failed you this time.
We're committed to improving our communication and ensuring that our customers have a positive experience with Ergobaby. Thank you for your feedback and we hope to have the opportunity to serve you better in the future.
Best regards,
Your Ergobaby Team
I never received my order
I never received my order. After around 3 weeks and numerous emails to their customer sevices to chase the order i requested a full refund and cancelled it. I never received any order updates or courtesy emails to explain the order was delayed and why. Each time I had to email them myself and each time I was given a different delivery date (it didnt arrive on any of them and I had to email again each time). I was not given an explanation for the delay or given an apology when I eventually asked them to cancel the order. Terrible customer service and I won’t be purchasing from them again.
March 6, 2025
Unprompted review
Reply from Ergobaby
Dear CB,
Thank you for sharing your experience with us.
We are truly sorry to hear that your order was delayed and that our communication has been disappointing. We sincerely understand how frustrating it must be to wait for a product.
We acknowledge that some unexpected technical issues may have contributed to delays, but that's no excuse for not keeping you informed about the status of your order.
We should have done a better job of communicating with you, and for that, we apologize. We would like to reassure that our entire team is always working diligently to get orders dispatched and moving as soon as possible and we are sorry that we have failed you this time.
We're committed to improving our communication and ensuring that our customers have a positive experience with Ergobaby. Thank you for your feedback and we hope to have the opportunity to serve you better in the future.
Best regards,
Your Ergobaby Team
Avoid at all costs
Ordered the Omni 360 carrier on the 12th January. No tracking provided, after a week i chased up and was told by customer services "We dont know why no tracking was provided but we'll investigate". Another week later still nothing so lodged a dispute via PayPal. Recieved tracking number the next day but still no sign of the item. The label had been printed and was sat with UPS. I resorted to threatening to escalate my case with paypal for a full refund. The response from customer service "UPS does have your parcel and is keeping it for some reasons we are clarifying". Finally recieved parcel 3rd February. So much for 7 days delivery! Terrible service all round. Luckily I paid via PayPal. I wonder if it's only because i could escalate for a refund that I actually recieved it. By the looks of other reviews / complaints this is not a one off. Never will we order again from Ergobaby and will not recommend them to friends or family.
January 11, 2025
Unprompted review
Reply from Ergobaby
Dear Tim,
Thank you for sharing your experience with us.
We are truly sorry to hear that your order was delayed and that our communication has been disappointing. We sincerely understand how frustrating it must be to wait for a product.
We acknowledge that some unexpected technical issues may have contributed to delays, but that's no excuse for not keeping you informed about the status of your order.
We should have done a better job of communicating with you, and for that, we apologise. We would like to reassure that our entire team is always working diligently to get orders dispatched and moving as soon as possible and we are sorry that we have failed you this time.
We're committed to improving our communication and ensuring that our customers have a positive experience with Ergobaby. Thank you for your feedback and we hope to have the opportunity to serve you better in the future.
Best regards,
Your Ergobaby Team
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